Outlook Error - "An Object Not Found"

[JessiRight77]

Hello:

My sister is not able to properly configure Outlook to send or receive
email. She uses Earthlink, and they have triple-checked all the
settings... they claim that it is an Outlook problem:

When trying to send an email message (or pressing the Send/Receive
button), we see this message: "Task '(e-mail address removed) Mail
Account - Sending' reported error (0x8004010F): 'The operation failed.
An object could not be found."

This is a brand new computer (Dell XPS 400) with Windows Media Center
operating system and Microsoft Office 2003 Basic Edition. All OS and
Office updates have been downloaded and installed. We have also tried
disabling her Norton Firewall, but still no luck.

Does anyone know what may be causing this?

Thanks,
Jessi

 

[Christian Goeller]

When trying to send an email message (or pressing the Send/Receive
button), we see this message: "Task '(e-mail address removed) Mail
Account - Sending' reported error (0x8004010F): 'The operation failed.
An object could not be found."

I would first try a "Detect and Repair". You find it on "? | Detect and
Repair".

If this does not help, create a new profile

Control Panel | Mail | Show profiles

 

[JessiRight77]

Hello.

Thanks so much for your help. I did try your suggestions, but as it
turns out, Norton Antivirus was causing the problem. She uninstalled
it, then reinstalled Office.

Thanks!

Jessi