Norton System Works and MS System Restore

[RScotti]

Hi Everybody,

I been having some problems with Media Center Edition. One of them is Can't get System
Restore to work. I did a clean install with the Recovery DVD's and SR worked the first 3
or 4 hours. When I tried it 3 days later with different restore points it did not work.
One of the engineers at HP (Phone support)said it was because I had Norton System Works on
my computer (Not Go Back cause I have a Recovery Partition) I can't find any way of
proving this.
Does anyone have ideas on this? I am currently working with HP (Email Support)which did
not verify this problem, to have my computer shipped back to them because of SFC /scannow
not working but can't find any evidence in Event Viewer to give them on MS Restore.
I really don't want to leave NSW out of my computer but if it is going to screw up System
Restore I have no choice.

Thanks for your help in the past.


Have a good day!
Rich Scotti

 

[Malke]

Hi Everybody,

I been having some problems with Media Center Edition. One of them is
Can't get System Restore to work. I did a clean install with the
Recovery DVD's and SR worked the first 3 or 4 hours. When I tried it 3
days later with different restore points it did not work. One of the
engineers at HP (Phone support)said it was because I had Norton System
Works on my computer (Not Go Back cause I have a Recovery Partition) I
can't find any way of proving this. Does anyone have ideas on this? I
am currently working with HP (Email Support)which did not verify this
problem, to have my computer shipped back to them because of SFC
/scannow not working but can't find any evidence in Event Viewer to
give them on MS Restore.
I really don't want to leave NSW out of my computer but if it is
going to screw up System
Restore I have no choice.

Norton System Works is entirely unnecessary on an XP machine.
Personally, I wouldn't use any Norton products. My advice to you is to
definitely uninstall Norton System Works. Use the Windows Firewall and
a different antivirus. I use F-Prot on my Windows machines. People whom
I respect recommend NOD32, Kaspersky. AVG and Avast have free versions.

Malke

 

[POP]

Hi Everybody,

I been having some problems with Media Center Edition. One
of them is Can't get System Restore to work. I did a clean
install with the Recovery DVD's and SR worked the first 3
or 4 hours. When I tried it 3 days later with different
restore points it did not work. One of the engineers at HP
(Phone support)said it was because I had Norton System
Works on my computer (Not Go Back cause I have a Recovery
Partition) I can't find any way of proving this.
Does anyone have ideas on this? I am currently working with
HP (Email Support)which did not verify this problem, to
have my computer shipped back to them because of SFC
/scannow not working but can't find any evidence in Event
Viewer to give them on MS Restore.
I really don't want to leave NSW out of my computer but if
it is going to screw up System Restore I have no choice.

Thanks for your help in the past.


Have a good day!
Rich Scotti

Not sure what the problem would be. I use NSW with GoBack and
Restore Points are fine. In fact, I just got thru checking both
of them when I installed Ghost 10 to be sure everything was OK
and it was. And still is since I just checked it to be sure of
what I was saying.

I did have an issue with Restore Points recently though, and it
finally pinned down to Roxio's CD Creator/Direct CD app.
Updating to the most recent, I think it was 5.5.10.5 or something
similar (there was definitely a 10 in it), took care of the
problem. Restore Points came back immediately and all has been
fine since then.

MS recommends some registry edits here (
http://support.microsoft.com/kb/315345/ ) but updating Roxio did
it for me. I can't find the original article right now that said
to update Roxio - it was a page that listed several things that
can mess up Restore Points in XP. This is the closest thing I
could find to it right now:
http://www.pcscom.com/windows_xp_shutdown.htm

HTH
Pop

 

[RScotti]

From what I under stand is you have to turn 'Symantec Resource Protection' off.
See this.Which doesn't explain everything.
Url: http://service1.symantec.com/SUPPORT/sharedtech.nsf/pfdocs/2005113009323013

Symantec Document ID:2005113009323013
Last Modified:05/22/2006
Hope this helps you, from what I understand System Restore won't work unless you do this.

For all the problems with System Restore go here:

http://bertk.mvps.org/html/srfail.html

Not sure what the problem would be. I use NSW with GoBack and
Restore Points are fine. In fact, I just got thru checking both
of them when I installed Ghost 10 to be sure everything was OK
and it was. And still is since I just checked it to be sure of
what I was saying.

I did have an issue with Restore Points recently though, and it
finally pinned down to Roxio's CD Creator/Direct CD app.
Updating to the most recent, I think it was 5.5.10.5 or something
similar (there was definitely a 10 in it), took care of the
problem. Restore Points came back immediately and all has been
fine since then.

MS recommends some registry edits here (
http://support.microsoft.com/kb/315345/ ) but updating Roxio did
it for me. I can't find the original article right now that said
to update Roxio - it was a page that listed several things that
can mess up Restore Points in XP. This is the closest thing I
could find to it right now:
http://www.pcscom.com/windows_xp_shutdown.htm

HTH
Pop

Have a good day!
Rich Scotti