Norton issue

[Ross]

I have an issue with my brand new laptop!!!! tried to install Norton 360
something...and it keeps telling me to restart the computer I do that and it
tells me the same thing over agian tried to uninstall norton 360 but it won't
let me!!!!! All help and suggestions appreciated.

 

[Nate Grossman]

I have an issue with my brand new laptop!!!! tried to install Norton 360
something...and it keeps telling me to restart the computer I do that and it
tells me the same thing over agian tried to uninstall norton 360 but it won't
let me!!!!! All help and suggestions appreciated.

Maybe your computer knows better than you do.

Dump Norton 360... if you insist on keeping it, contact the support
page for the product.

 

[William Yanaire, ESQ]

I have an issue with my brand new laptop!!!! tried to install Norton 360
something...and it keeps telling me to restart the computer I do that and
it
tells me the same thing over agian tried to uninstall norton 360 but it
won't
let me!!!!! All help and suggestions appreciated.

Dump Norton like a cheap whore. Norton is bloated and takes lots of CPU and
hogs memory. Friends don't let friends install Norton.

Use AVAST or AVG (both are FREE for home users) which is much better than
Norton. You will be much happier.

 

[db]

agree

--
db·´¯`·...¸><)))º>
DatabaseBen, Retired Professional
- Systems Analyst
- Database Developer
- Accountancy
- Veteran of the Armed Forces
- @hotmail.com
"share the nirvana" - dbZen

~~~~~~~~~~~~~~~~~~

 

[Fadi]

AVG!! the ONLY thing that make AVG popular is because it is free
but for me ... i dont like to even call it an antivirus

but i agree with you that avast is a good free one

 

[JS]

Everybody mentioned how bad the product is
but failed to provide an answer to your problem

Download and run the Norton Removal Tool
http://service1.symantec.com/SUPPOR...pen&docid=2003120216280806&nsf=nav.nsf&view=0

Warning: The Norton Removal Tool uninstalls "all" Norton
2009/2008/2007/2006/2005/2004/2003 products installed on your PC.
If you use ACT! or WinFAX, back up those databases before you proceed.

So for example if you still have Ghost and System Works installed,
and you want to remove the last traces of Norton 360 not removed when
you uninstalled it via Add/Remove programs, this tool has the unfortunate
side effect of removing any and "all" other Symantec product installed
on your PC (Ghost, System Works, Etc) also.

If after running the "removal tool" you still get a reboot message
post back and I'll give you some other things to try.

Finally is you can return the product to the store where you
purchased 360 from and get your money back. There is a much
better Norton product named Norton NIS (2009 version). Buy
this and you will be better off.

 

[DL]

And if you still cannot start the Laptop, see the paperwork supplied with
your Laptop, or the manufacturers site, and restore your Laptop to supplied
condition.
BTW You did uninstall the anti virus trial that your laptop was probably
supplied with before trying to install any other?

 

[Ray Luca]

Finally is you can return the product to the store where you
purchased 360 from and get your money back.

You're utterly clueless. NO retailer will give money back on opened
software. Unless there's a retailer out there somewhere as clueless
as you are.

 

[HeyBub]

You're utterly clueless. NO retailer will give money back on opened
software. Unless there's a retailer out there somewhere as clueless
as you are.

Hmm. They ALWAYS do it for us.

Of course we have a shrink-wrap machine...

 

[Peter Foldes]

Did your laptop come with an Anti Virus installed and did you uninstall beforehand ?

As an example if you had Norton AV installed with the purchase of the laptop and
then you try to install Norton 360 on top you most probably will get the same
resulting issue as now

Norton Removal Tool
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

 

[db]

well, I think that any product
found to be defective or
not proving to be as it
is marketed to be,

should be taken back
for credit.

just because the software
is opened, doesn't mean
that the software makers
have won the lottery because
they have sold "utterly crappy"
product which can only be
proven after the software
is opened and installed.

in think the o.p. should take
the case to the store and
see what they say,

then take the case for a
refund to norton and see
what they say

then take the case to the
attorney general and perhaps
the ftc.

because both symancrap and
mc crapafee have been selling
crapware to consumers and
they don't offer sufficient support

and have been getting away
with it.




--

db·´¯`·...¸><)))º>
DatabaseBen, Retired Professional
- Systems Analyst
- Database Developer
- Accountancy
- Veteran of the Armed Forces
- Microsoft Partner
- @hotmail.com
~~~~~~~~~~"share the nirvana" - dbZen

 

[JS]

It never hurts to try and may save you some $$$.
Only fools never ask. And yes even Microsoft
agreed to take the product back (was some years ago however).

 

[Ray Luca]

It never hurts to try and may save you some $$$.
Only fools never ask. And yes even Microsoft
agreed to take the product back (was some years ago however).

I don't believe you. Microsoft - same as any other retailer - will
exchange like product for like product but will NOT refund the
purchase price.

You're not fooling anyone here.

 

[SC Tom]

I have an issue with my brand new laptop!!!! tried to install Norton 360
something...and it keeps telling me to restart the computer I do that and
it
tells me the same thing over agian tried to uninstall norton 360 but it
won't
let me!!!!! All help and suggestions appreciated.

Did N360 come already on the laptop, waiting to be installed, or did you
purchase it separately? Since the laptop is brand new, you might be better
off using the recovery disk/partition that came with it and restoring it to
day one.

SC Tom

 

[PA Bear [MS MVP]]

Did a Norton (or McAfee) free-trial come preinstalled on the laptop when you
bought it?

What anti-virus application was installed before you attempted to install
N360? Did you uninstall it before attempting to install N360?

Have you purchased N360?

 

[Milt]

Ray,

He's not as clueless as you think:

http://service1.symantec.com/Support/custserv.nsf/docid/2005110410415246

Milt