incomming telephone call disables WiFi connection

[Daniel K. Smyth]

I posted the following message in "Help & Support but no replies or
comments. Perhaps I posted to the wrong group?

Problem: WiFi connection disables when VOIP telecall incomming. (All
telphone handsets in the house). Wifi connection restarts when phone is
hung up. Windows firewall is presently disabled. Norton 360 v.3 is now
installed and active.

This setup has worked fine for more than a year, untill recently. With
Norton 360, v.2 recently installed, I thought that it may be the problem.
Uninstalled and reinstalled latete, (v.3), Norton 360 but problem persists.
Where to look for the source of the trouble? Network connection? Modem
setup? Firewall? Internet settings? I'm stumped. Any suggestions are
appreciated.

System is WinXP Home w. SP3 and updates.

Vonage VOIP Router, (Set as Primary Router) wired to ISP wireless broadband
Router with WiFi to Linksys Wireles-G PCI Adapter in small tower system.

RJ-11 Telephone Output from Vonage router goes into telephone wall jack
enabling all in-house telephone wireing and jacks.

USR v. 92 Fax/Modem, (latest driver), Telephone at PC is plugged into the
modem, which
plugs into standard RJ-11 wall jack for incomming & outgoing FAXes &
telephone.

 

[Paul]

I posted the following message in "Help & Support but no replies or
comments. Perhaps I posted to the wrong group?

Problem: WiFi connection disables when VOIP telecall incomming. (All
telphone handsets in the house). Wifi connection restarts when phone is
hung up. Windows firewall is presently disabled. Norton 360 v.3 is now
installed and active.

This setup has worked fine for more than a year, untill recently. With
Norton 360, v.2 recently installed, I thought that it may be the problem.
Uninstalled and reinstalled latete, (v.3), Norton 360 but problem persists.
Where to look for the source of the trouble? Network connection? Modem
setup? Firewall? Internet settings? I'm stumped. Any suggestions are
appreciated.

System is WinXP Home w. SP3 and updates.

Vonage VOIP Router, (Set as Primary Router) wired to ISP wireless broadband
Router with WiFi to Linksys Wireles-G PCI Adapter in small tower system.

RJ-11 Telephone Output from Vonage router goes into telephone wall jack
enabling all in-house telephone wireing and jacks.

USR v. 92 Fax/Modem, (latest driver), Telephone at PC is plugged into the
modem, which
plugs into standard RJ-11 wall jack for incomming & outgoing FAXes &
telephone.

Recent addition of 2.4GHz cordless phone ? Perhaps the RF signal
from a cordless phone, blots out the Wifi.

Paul

 

[Daniel K. Smyth]

Paul;
Phone system was & is 5.8GHz since 2003 to avoid this interferrence.

 

[Alister]

I posted the following message in "Help & Support but no replies or
comments. Perhaps I posted to the wrong group?

Problem: WiFi connection disables when VOIP telecall incomming. (All
telphone handsets in the house). Wifi connection restarts when phone is
hung up. Windows firewall is presently disabled. Norton 360 v.3 is now
installed and active.

This setup has worked fine for more than a year, untill recently. With
Norton 360, v.2 recently installed, I thought that it may be the problem.
Uninstalled and reinstalled latete, (v.3), Norton 360 but problem
persists. Where to look for the source of the trouble? Network connection?
Modem setup? Firewall? Internet settings? I'm stumped. Any suggestions
are appreciated.

System is WinXP Home w. SP3 and updates.

Vonage VOIP Router, (Set as Primary Router) wired to ISP wireless
broadband
Router with WiFi to Linksys Wireles-G PCI Adapter in small tower system.

RJ-11 Telephone Output from Vonage router goes into telephone wall jack
enabling all in-house telephone wireing and jacks.

USR v. 92 Fax/Modem, (latest driver), Telephone at PC is plugged into the
modem, which
plugs into standard RJ-11 wall jack for incomming & outgoing FAXes &
telephone.

Hi Daniel,

Can I just clarify, do you lose the physical wireless connection (i.e. it
reports as disconnected) or do you
just lose the ability to browse the internet over WiFi?

Alister

 

[smlunatick]

I posted the following message in "Help & Support but no replies or
comments. Perhaps I posted to the wrong group?

Problem: WiFi connection disables when VOIP telecall incomming. (All
telphone handsets in the house).  Wifi connection restarts when phone is
hung up. Windows firewall is presently disabled. Norton 360 v.3  is now
installed and active.

This setup has worked fine for more than a year, untill recently. With
Norton 360, v.2 recently installed, I thought that it may be the problem.
Uninstalled and reinstalled latete, (v.3), Norton 360 but problem persists.
Where to look for the source of the trouble? Network connection? Modem
setup? Firewall? Internet settings?  I'm stumped. Any suggestions are
appreciated.

System is WinXP Home w. SP3 and updates.

Vonage VOIP Router, (Set as Primary Router) wired to ISP wireless broadband
Router with WiFi to Linksys Wireles-G PCI Adapter in small tower system.

RJ-11 Telephone Output from Vonage router goes into telephone wall jack
enabling all in-house telephone wireing and jacks.

USR v. 92 Fax/Modem, (latest driver), Telephone at PC is plugged into the
modem, which
 plugs into standard RJ-11 wall jack  for incomming & outgoing FAXes &
telephone.

Are the phone jack that your are using for the "other" phones are not
directly connected to the phone line?

Sound line you have a conflict where the phone line, used for the
Internet access, might be also available to the other phones.

 

[Daniel K. Smyth]

I lose the physical wireless connection. i.e. it
reports as disconnected from thr Tray.

 

[Daniel K. Smyth]

PROBLEM SOLVED!
THE CAUSE OF THE PROBLEM WAS THE 2.4Ghz WIRELESS PHONE!
smlunatick asked;
Are the phone jack that your are using for the "other" phones are not
directly connected to the phone line?
Sound line you have a conflict where the phone line, used for the
Internet access, might be also available to the other phones.

Answ: RJ-11 Telephone Input/Output from Vonage router goes into telephone
wall jack
near the Vonage router, enabling all in-house telephone wireing and jacks.
All phones are plugged into the standard house telephone wireing. except for
one older corded phone, all phones are cordless, Either 5.8, 2.4 or 900MHz

+++++++++++++++++++++++++++++++++++++

I posted the following message in "Help & Support but no replies or
comments. Perhaps I posted to the wrong group?

Problem: WiFi connection disables when VOIP telecall incomming. (All
telphone handsets in the house). Wifi connection restarts when phone is
hung up. Windows firewall is presently disabled. Norton 360 v.3 is now
installed and active.

This setup has worked fine for more than a year, untill recently. With
Norton 360, v.2 recently installed, I thought that it may be the problem.
Uninstalled and reinstalled latete, (v.3), Norton 360 but problem
persists.
Where to look for the source of the trouble? Network connection? Modem
setup? Firewall? Internet settings? I'm stumped. Any suggestions are
appreciated.

System is WinXP Home w. SP3 and updates.

Vonage VOIP Router, (Set as Primary Router) wired to ISP wireless
broadband
Router with WiFi to Linksys Wireles-G PCI Adapter in small tower system.

RJ-11 Telephone Output from Vonage router goes into telephone wall jack
enabling all in-house telephone wireing and jacks.

USR v. 92 Fax/Modem, (latest driver), Telephone at PC is plugged into the
modem, which
plugs into standard RJ-11 wall jack for incomming & outgoing FAXes &
telephone.

Are the phone jack that your are using for the "other" phones are not
directly connected to the phone line?

Sound line you have a conflict where the phone line, used for the
Internet access, might be also available to the other phones.

 

[Daniel K. Smyth]

PROBLEM SOLVED! INTERFERENCE FROM OLDER 2.4Gh WIRELESS HANDSET.
THANKS TO ALL WHO RESPONDED to my posts.

 

[David B.]

Curious, as you stated you had no such phone "Phone system was & is 5.8GHz
since 2003 to avoid this interferrence"