Norton AntiVirus not monitored

[Clark]

I have installed and updated Norton AntiVirus 2004 but
the Windows Security Alert gives me the following
message: "Norton AntiVirus reports that it is installed,
but its status is unknown."

I have uninstalled and reinstalled plus updated all
definitions.

Any advice?

Thank you!

 

[Carey Frisch [MVP]]

Welcome to the Windows® XP Service Pack 2 (SP2) Information Center!
This page answers the most frequently asked questions about SP2 and your
Norton antivirus and firewall products:
http://www.symantec.com/techsupp/sp2/faq.html

What to do when the "Your computer might be at risk . . . "
appears when using Norton 2004/2005 products
http://service1.symantec.com/SUPPOR...613?OpenDocument&tpre=&csm=no&src=con_web_nam

Use the Symantec Automated Support Assistant:
http://www.symantec.com/techsupp/sp2/asa.html

Frequently asked questions about Windows Security Center
http://support.microsoft.com/default.aspx?scid=kb;en-us;883792&Product=windowsxpsp2


--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect Your PC!
http://www.microsoft.com/athome/security/protect/default.aspx

---------------------------------------------------------------------

:

| I have installed and updated Norton AntiVirus 2004 but
| the Windows Security Alert gives me the following
| message: "Norton AntiVirus reports that it is installed,
| but its status is unknown."
|
| I have uninstalled and reinstalled plus updated all
| definitions.
|
| Any advice?
|
| Thank you!

 

[Guest]

Norton antivirus 2004 is not allowing itself to be
monitored by sp2. Norton had stated they were going to
release an update but is now stating that this update is
delayed.
As long as you are monitoring your virus program, there
isn't a problem. However, if you are really worried about
it, upgrade to NAV 2005 as it is able to integrate the
sp2 security center.

 

[Kevin]

I have NAV 2004 installed as part of NIS 2004 and WinXP SP2 detects and
monitors it fine. If it's a problem, it's only related to the stand-alone
product.

Norton antivirus 2004 is not allowing itself to be
monitored by sp2. Norton had stated they were going to
release an update but is now stating that this update is
delayed.
As long as you are monitoring your virus program, there
isn't a problem. However, if you are really worried about
it, upgrade to NAV 2005 as it is able to integrate the
sp2 security center.

 

[Guest]

Thank you so much for you quick answer. I will await the
update.

CLark

 

[Alan]

Thank you so much for you quick answer. I will await the
update.

CLark

You stated that you installed and updated NAV 2004. I assume you
mean you used Norton's LiveUpdate facility. That being said, you
should already have the Norton WMI Update. One way to check is
to open Add/Remove Programs in Control Panel and see if the
Norton WMI Update is there. If it isn't you need to run
LiveUpdate. If it is, then just tell the Microsoft Security
Center to stop alerting you.

 

[Jupiter Jones [MVP]]

Clark;
there is nothing to wait for.
The 2004 line already has the update available:
http://service1.symantec.com/SUPPOR...213?OpenDocument&tpre=&csm=no&src=con_web_nam

If you have 2004 and are still not monitored, contact Norton.

--
Jupiter Jones [MVP]
http://www3.telus.net/dandemar/


Thank you so much for you quick answer. I will await the
update.

CLark

 

[Torgeir Bakken \(MVP\)]

Clark;
there is nothing to wait for.
The 2004 line already has the update available:
http://service1.symantec.com/SUPPOR...213?OpenDocument&tpre=&csm=no&src=con_web_nam

If you have 2004 and are still not monitored, contact Norton.

Hi

Symantec have temporary retracted the 2004 update, from the Web
page listed above:


"The Norton WMI update for 2004 products, previously available
through LiveUpdate, has been removed for maintenance purposes.
An updated Norton WMI is projected to be available in late
September/early October through LiveUpdate for these products:
[snip]"

 

[Nathaniel]

Clark;
there is nothing to wait for.
The 2004 line already has the update available:
http://service1.symantec.com/SUPPOR...213?OpenDocument&tpre=&csm=no&src=con_web_nam

If you have 2004 and are still not monitored, contact Norton.

Hi

Symantec have temporary retracted the 2004 update, from the Web
page listed above:


"The Norton WMI update for 2004 products, previously available
through LiveUpdate, has been removed for maintenance purposes.
An updated Norton WMI is projected to be available in late
September/early October through LiveUpdate for these products:
[snip]"

Torgeir, thanks for this info. nowhere on the site did I see this and
I couldn't figure out why I wasn't getting the wmi update via live
update. Thanks much,

Nat

 

[NoNoBadDog!]

The Notion WMI update has been re-released and posted to the Norton website.
If you have Norton Firewall and/or Norton Antivirus, all one has to do is
run LiveUpdate and then reboot.

Bobby

Clark;
there is nothing to wait for.
The 2004 line already has the update available:
http://service1.symantec.com/SUPPOR...213?OpenDocument&tpre=&csm=no&src=con_web_nam

If you have 2004 and are still not monitored, contact Norton.

Hi

Symantec have temporary retracted the 2004 update, from the Web
page listed above:


"The Norton WMI update for 2004 products, previously available
through LiveUpdate, has been removed for maintenance purposes.
An updated Norton WMI is projected to be available in late
September/early October through LiveUpdate for these products:
[snip]"

Torgeir, thanks for this info. nowhere on the site did I see this and
I couldn't figure out why I wasn't getting the wmi update via live
update. Thanks much,

Nat