Normal.dot will not save changes

[Guest]

Word XP on Windows 2000. I'm working with a customer who is removing and
adding autotext but it will not save. The changes stay in effect until word
closes and then the original autotext is back in the document. I do the same
operation from other systems and it works fine, can anyone think of why these
changes do not save?
George

 

[Charles Kenyon]

From the FAQ:

28. I can't save my customizations - AutoText, menus, etc.
Can't save normal.dot...
If you have Adobe Acrobat 7 installed see the last section of
http://www.gmayor.com/lose_that_adobe_acrobat_toolbar.htm.
Otherwise, hold down the Shift key when selecting the File
menu and select Save All.
See also http://www.adobe.com/support/techdocs/331259.html.

Hope this helps,
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide


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from my ignorance and your wisdom.

 

[Guest]

This worked, I guess in Acrobat 7 the PDFMaker.dot no longer exists? I had to
disable the add-in from loading in the registry but it worked. Thank you
Charles for your assistance...
George

 

[Graham Mayor]

The web page explains that the add-in template has been replaced with a COM
add-in. It also explains that Adobe has fixed the problem, so why didn't you
update Acrobat as suggested to establish whether this is indeed the case -
and then you could have had your cake and your ha'penny?

--
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Graham Mayor - Word MVP

My web site www.gmayor.com

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[Guest]

The organization I work for requires security approval for all software
updates. Forms need to be submitted and the software needs to be tested, the
process can take weeks.
thanks again
George

 

[Graham Mayor]

I guess they didn't do much testing when they approved Acrobat 7 without the
update, as this problem was apparent from the outset? They will let you hack
the registry, but won't let you install a bug fix? The mind boggles.

Don't tell me, you work for the government

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

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