AutoText not updating in Normal.dot

[Guest]

The only way I can add to my AutoText entries is to literally open
Normal.dot, add the entry, then save Normal.dot. Otherwise, I can add the
entry but it only lasts until I close down Word. When I reopen Word, the
entries aren't there again. I used to be able to add the AutoText and it
would update and stay. Help. Thanks,

 

[Suzanne S. Barnhill]

It sounds as if something is resetting Normal.dot to the default on startup.
Are you on a corporate network? If not, are you sure you don't have more
than one Normal.dot and possibly modified the wrong one?

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

 

[Guest]

I have deleted all other references to Normal.dot on my C drive. I have
access to a corporate network but Word and my files are on my computer, not
the network. I have tried renaming normal.dot then opening up Word. When I
do that, there are no AutoText entries and my document resets the margins and
font to the default Word normal.dot, so I'm fairly sure the one I use with my
AutoText entries is the right one because when I rename mine back to
normal.dot, my settings are there again. I just can't figure it. Thank you
for your assistance. Anything else I can try?

 

[garfield-n-odie [MVP]]

Is Adobe Acrobat 7.0 installed on the computer? If yes, then the
Acrobat 7.0 Create Adobe PDF toolbar add-in for Word prevents Word from
automatically saving changes to the normal.dot template (which is where
toolbar customizations are stored). See
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=331259 for
several solutions to the problem.

 

[Suzanne S. Barnhill]

But Adobe wouldn't explain why the entries aren't saved even when leeper
opens Normal.dot and saves them directly there. It sounds a lot more like a
startup script resetting Normal.dot.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

 

[garfield-n-odie [MVP]]

I think leeper says the autotext entries *are* saved when entered
directly into normal.dot.

 

[Suzanne S. Barnhill]

I got the impression they were there for the Word session but not present
when Word was restarted.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

 

[Guest]

This appears to have fixed the problem. Thank you both so much for your help.