Normal does not save changes

[Mike]

We have a problem where the Normal template is not saving when changes are
made. Anytime AutoText, styles or other changes are made to Word that
affect all open/active templates or normal.dot they are not saved. If we
tell Word to prompt to save the normal template it never does and all
changes are lost. The only way we are able to save the changes is to
manually go into the VBA editor, select the normal project and hit save.



This problem occurs no matter who is logged on the machine. The only fix I
have found is to apply the Acrobat Pro 7.05 patch. We did and also
reinstalled Office but it has not helped.



Does anyone have any other suggestions? Thanks for your help!

 

[Charles Kenyon]

You already found the best fix, the Adobe patch. The problem comes from
Adobe Acrobat, not Word.

From the FAQ:

28. I can't save my customizations - AutoText, menus, etc.
Can't save normal.dot...
If you have Adobe Acrobat 7 installed see the last section of
http://www.gmayor.com/lose_that_adobe_acrobat_toolbar.htm.
Otherwise, hold down the Shift key when selecting the File
menu and select Save All.
See also http://www.adobe.com/support/techdocs/331259.html.

Hope this helps,
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide


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