NOD32 AV

[jh]

Have just purchased and installed NOD32 for WinXP-SP2 but have a slight
problem that I hope isn't too OT.

Do not get the splash screen on startup and the Control Center does not load
into the Notification Area/System Tray. Have contacted NOD32 support (3 days
ago) but so far no response.
Hope a kind NOD32 user can help.

TIA
jim
--

 

[Steve C]

Have just purchased and installed NOD32 for WinXP-SP2 but have a slight
problem that I hope isn't too OT.

Do not get the splash screen on startup and the Control Center does not
load into the Notification Area/System Tray. Have contacted NOD32 support
(3 days ago) but so far no response.
Hope a kind NOD32 user can help.

TIA
jim

Try setting NOD32 as described here
http://www.wilderssecurity.com/showthread.php?t=37509

if you still have problems it may not have installed properly, try
un-install then re-install...

 

[Duane Arnold]

Have just purchased and installed NOD32 for WinXP-SP2 but have a slight
problem that I hope isn't too OT.

Do not get the splash screen on startup and the Control Center does not
load into the Notification Area/System Tray. Have contacted NOD32 support
(3 days ago) but so far no response.
Hope a kind NOD32 user can help.

You sure the setup screen for NOD32 that the NOD32 splash screen is set to
enabled to show the splash screen?

The other part sounds like a corrupted Windows NT based user profile that
happens sometimes that controls the icons that are going to show in the Sys
Tray area with a hit or miss situation as to what icons are going to show.
Someone in another NG posted a fix for this that requires a registry
correction that I have not applied but I can ask the person for the fix. If
you go to Start button/Run and enter MSCONFIG, select the Startup tab and
NOD32KUI is check marked, then it's not NOD32's problem. You can check the
startup for NOD32KUI OFF/ON and reboot and see if the icon is going to show.
That's what I do if I just have to have one of the icons show, which I have
several of them in the Sys Tray. Sometimes, one to none will show and I have
several of them but I know that the applications are NT Service applications
and they running. I should apply the NT fix. <g>

Duane

 

[jh]

You sure the setup screen for NOD32 that the NOD32 splash screen is set to
enabled to show the splash screen?

The other part sounds like a corrupted Windows NT based user profile that
happens sometimes that controls the icons that are going to show in the
Sys Tray area with a hit or miss situation as to what icons are going to
show. Someone in another NG posted a fix for this that requires a registry
correction that I have not applied but I can ask the person for the fix.
If you go to Start button/Run and enter MSCONFIG, select the Startup tab
and NOD32KUI is check marked, then it's not NOD32's problem. You can check
the startup for NOD32KUI OFF/ON and reboot and see if the icon is going to
show. That's what I do if I just have to have one of the icons show, which
I have several of them in the Sys Tray. Sometimes, one to none will show
and I have several of them but I know that the applications are NT Service
applications and they running. I should apply the NT fix. <g>

Duane

Thanx for quick response. Splash screen enabled in setup. Checked msconfig
and NOD32 is not in the startup list! Have noted Steve's info but am not
too happy about messing with the register - but it may be the only
solution. Have uninstalled and reinstalled NOD32 but no change.
jim

 

[Duane Arnold]

I have also heard of a previous AV that was not completely uninstalled
interfering with the install of an AV. You may want to check that angle.

Duane

 

[Ron Lopshire]

I have also heard of a previous AV that was not completely uninstalled
interfering with the install of an AV. You may want to check that angle.

Duane

Jim,

Did you have NAV installed previously? CWS is easier to remove than
Symantec Software.

Don Pelotas put this together for removing other AV apps, particularly
NAV, prior to the installation of KAV:

(http://forum.kaspersky.com/index.php?showtopic=5233)

Ron

 

[Jim Byrd]

And here: http://basconotw.mvps.org/SymRem.htm Recommended

 

[jh]

Thanks all. My previous AV was AVG 7.1 (paid) and seems to be cleared out.
Could this be the problem? Maybe I will hear from ESET this coming week.

jim