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[Guest]

Hello all:

I installed MS AntiSpyware last night and removed the spyware it found, but
now I can't browse any web page, although I am connected to Verizon Online. I
was on the phone with Verizon for an hour, trying all kinds of settings, and
still can't browse. I tried doing a system restore and could not. I
uninstalled the anti spyware software, and still can't do a system restore.

I am writing this at work, since I have no access to the internet at home
now. Please help. I was up half the night...

 

[Rusty]

This is copied from a Bill Sanderson post a while back and usually fixes the
type of problem you have:

Most likely, this is a side-effect of removing certain kinds of spyware.

Here's a KB article that gives steps to fix this issue for various Windows
versions.

If he is on Windows XP SP2, it is particularly easy--drop to a command
prompt, and type

netsh winsock reset

and hit enter

then restart.

http://support.microsoft.com/kb/892350

 

[Guest]

Thanks for responding so quickly. I scanned the response, but missed the
link. I'm going to collect all the advice I can before I leave work today and
try it over the weekend. I'll post what happens Monday, or sooner if I'm back
online. Thanks again.

 

[Jim Byrd]

Hi Scott - From my Blog, Defending Your Machine, addy below in my
Signature:


#########IMPORTANT#########
Before you try to remove spyware using any of the programs below, download
both a copy of LSPFIX here:
http://www.cexx.org/lspfix.htm

AND a copy of Winsockfix for W95, W98, and ME
http://www.tacktech.com/pub/winsockfix/WinsockFix.zip
Directions here: http://www.tacktech.com/display.cfm?ttid=257

or here for Win2k/XP
http://files.webattack.com/localdl834/WinsockxpFix.exe
Info and download here: http://www.spychecker.com/program/winsockxpfix.html
Directions here: http://www.iup.edu/house/resnet/winfix.shtm

The process of removing certain malware may kill your internet connection.
If this should occur, these programs, LSPFIX and WINSOCKFIX, will enable you
to regain your connection.


For XP SP2, you can also use the Run command: netsh winsock reset catalog

to fix this problem without the need for these programs.

For XP pre-SP2, you can use this Run command: netsh int ip reset
resetlog.txt


Also, one MS technician suggested that the following sequence of Run
commands for XP may help in some cases:

netsh int reset all
ipconfig /flushdns

See also: http://windowsxp.mvps.org/winsock.htm for additional XPSP2
info/approaches using the netsh command.

An alternative approach with necessary .reg files which will often work even
when the above doesn't is defined here, courtesy of Bob Cerelli:
http://www.onecomputerguy.com/ie_tips.htm#winsock_fix Recommended.

Remember - you need to do any downloads ahead of time BEFORE you do any
malware cleaning.
#########IMPORTANT#########


#########IMPORTANT#########

 

[Guest]

Thank you Rusty and Bill Sanderson! It took about a minute to reset the
computer using your advice.

 

[Bill Sanderson]

That's terrific--and I'm sorry that Verizon's tech support wasn't a bit more
on the ball--they're my ISP, too.