No USB device working in Vista while it is recognized through bios

[sjors123]

Hi

I managed to work with my newly installed Vista Home for a few weeks.
Yesterday I installed a docking station for my new Sony Handycam and
the corresponding drivers and from that moment all my usb devices have
failed to recognise. Nothing happens when I plug them in. I can't even
use my wireless mous and keyboard. However, when I enter the
computer's setup I see that my 3 usb mass storage devices are nicely
recognised. So the usb ports themselves seem to be ok.

But when Vista has started up, nothing works. Even the internal wifi
card (connected through usb) on my Asus p5b deluxe/wifi motherboard
does not work (and does not show in the device manager). There are no
devices with exclamation marks in the device manager. All usb related
devices seem to work properly.

Is there a way to remove all present drivers of all usb devices and
usb hubs, so I can one-by-one try to reinstall everything? Or does
anyone have a better idea? I'm getting desperate...

Thanks.

Sjors

 

[Guest]

sjors123,

Here is a site that offers steps for troubleshooting USB issues. It may not
be for the model of pc that you own, but that fact doesn't matter as the
steps involved hold for other brands as well:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&dlc=en&docname=c00820197

If this information doesn't help resolve your issue, post back and perhaps
we can find another approach.

 

[Guest]

sjors123,

If the above troubleshooting steps dont's resolve the problem, try checking
a Vista report for specific errors and corrective measures to take: Click on
Start (icon) and select All Programs. Then, select Maintenance > Problem
Reports and Solutions. When that report opens, select from among the Tasks
on the left margin and elsewhere. Peruse the report and look for any
specific information about what caused your problem (or other problems while
you're at it). If you get some insight from the report, take the corrective
action suggested in the report. Just something to try, since Vista logs
errors and hopefully it will in this case. Let us know whether any of this
is useful. We like to know, too.

 

[mikeyhsd]

did you make sure the drivers are vista compatible.



(e-mail address removed)



Hi

I managed to work with my newly installed Vista Home for a few weeks.
Yesterday I installed a docking station for my new Sony Handycam and
the corresponding drivers and from that moment all my usb devices have
failed to recognise. Nothing happens when I plug them in. I can't even
use my wireless mous and keyboard. However, when I enter the
computer's setup I see that my 3 usb mass storage devices are nicely
recognised. So the usb ports themselves seem to be ok.

But when Vista has started up, nothing works. Even the internal wifi
card (connected through usb) on my Asus p5b deluxe/wifi motherboard
does not work (and does not show in the device manager). There are no
devices with exclamation marks in the device manager. All usb related
devices seem to work properly.

Is there a way to remove all present drivers of all usb devices and
usb hubs, so I can one-by-one try to reinstall everything? Or does
anyone have a better idea? I'm getting desperate...

Thanks.

Sjors

 

[sjors123]

Well, after a day (and half a night) of hard work I managed to get
everything back connected and working again. The only way I managed
this was by plugging in a 7 port hub with its own power supply, and
plugging all devices into that hub one by one. When I use the usb
ports on the pc devices only got recognised on starting up Vista ->
disconnecting and connecting again resulted in disappearance of the
device.

So now only 1 usb port on my pc is used for the hub. All devices are
connected to that hub and they are hot pluggable. Disconnecting the
hub however makes all devices disappear and reconnecting the hub again
has no effect. Nothing is recognised. But hey, why should I want to
disconnect the hub? So this solution works fine - although I have no
explanation for it...

Regards

Sjors

 

[Jason]

Well, after a day (and half a night) of hard work I managed to get
everything back connected and working again. The only way I managed
this was by plugging in a 7 port hub with its own power supply, and
plugging all devices into that hub one by one. When I use theusb
ports on the pc devices only got recognised on starting up Vista ->
disconnecting and connecting again resulted in disappearance of thedevice.

So now only 1usbport on my pc is used for the hub. All devices are
connected to that hub and they are hot pluggable. Disconnecting the
hub however makes all devices disappear and reconnecting the hub again
has no effect. Nothing is recognised. But hey, why should I want to
disconnect the hub? So this solution works fine - although I have no
explanation for it...

Regards

Sjors





- Show quoted text -

Has anyone tried this yet? http://support.microsoft.com/kb/925528