Vista wont recognize my USB device

[Dean]

For some reason when i plug in my USB dance pad vista tells me it can't
recognize it and it shows up in the device manager as unknown device. This
device does not come with drivers and does not need any it works fine when i
plug it into a pc running Windows xp but it wont work on my Vista computer
also i plugged in other usb devices in the same port and they work fine so i
know it's not the port.

 

[Colin Barnhorst]

The firmware in some usb devices are simply incompatible with Vista. I have
one external usb drive enclosure that simply does not work with Vista. It
works on every other box in the house that is running XP, but no Vista.
Vista is less tolerant than previous versions of Windows and some devices
that tested within specs for XP do not pass under Vista. Sorry.

 

[Dean]

So there is no chance of my device ever working on vista?

 

[---Fitz---]

Unless the manufacturer of your USB device has posted Vista compatible
drivers on their website, you are correct. It will never work. I have a
web camera that is USB and will not work with Vista. No updated drivers are
available so now I call it a paperweight.

 

[Colin Barnhorst]

Only the manufacturer can advise you on that. It is not a "driver" issue as
you have observed. During beta testing we had reports of many usb devices
not working with Vista (Maxtor One Touch drives of the period were mentioned
by a number of folks). MS advised us to contact the device manufacturers to
see if anything could be done. During the beta program MS also used the bug
reports to contact manufacturers themselves. What can be done may depend on
whether your device is still in production or at least supported. It also
might be worth a call to MS Product Support Services on the chance that a
hotfix is available on the Vista side. Such hotfixes are sometimes not
available on Windows Update.

 

[Dean]

On their website it says the device is compatible with vista and there is
some kind of driver i installed it but it did not fix the problem at all.

 

[Colin Barnhorst]

I'm afraid you need to ask them why yours isn't working under Vista.

 

[Dave T.]

For some reason when i plug in my USB dance pad vista tells me it can't
recognize it and it shows up in the device manager as unknown device. This
device does not come with drivers and does not need any it works fine when i
plug it into a pc running Windows xp but it wont work on my Vista computer
also i plugged in other usb devices in the same port and they work fine so i
know it's not the port.

I had a similar problem connecting an mp3 player to Vista. I fixed it
with this:

http://support.microsoft.com/kb/940199

Good luck. Hope it helps. If it does, please post back.

 

[Dean]

When i try to install the update it says "The update does not apply to your
system"

 

[Dean]

Hmm i think i know what it may be i tried to install vista sp1 but it did not
help i removed it but the two updates that you need to download sp1 from
windows update are still there and i can't remove them.

Update KB938371

Update KB937287

They don't give me the option to uninstall them in addremove program i'm
sure if i can get these updates off it will let me install the update you
linked me.

 

[Dave T.]

Hmm i think i know what it may be i tried to install vista sp1 but it did not
help i removed it but the two updates that you need to download sp1 from
windows update are still there and i can't remove them.

Update KB938371

Update KB937287

They don't give me the option to uninstall them in addremove program i'm
sure if i can get these updates off it will let me install the update you
linked me.

I don't have the expertise to help with that. Hopefully someone else
will jump in here to give you a hand. Good luck.

 

[Dean]

Thank you for the help so far i will wait until i can remove these updates
and then i will try your method.