"No Logon Server" error message

[Brian Forman]

We have a wired / wireless network at home. My wife has a
wireless laptop that is able to connect to the network
just fine. But my daughter has a school laptop that has
problems. When she is signed on via the school domain,
her computer can see the home network (I can see entries
in Network Places), but she cannot actually connect to the
network. She can't look at any of the hard drives and she
can't print to any of the printers. When we try to access
the network we receive an error "There are currently no
logon servers available to service the logon request".
While messing around with the DOS Net Use command, I also
saw mention of System Error 1311 in conjunction with that
message. However, she can access the internet over our
cable modem via the wireless network without problems, so
it is clear that she is connected.

If she signs on via an alternate login (not the one she
uses for school) her access to the network works
perfectly. So it seems to me that I have pretty much
ruled out any wireless network problems and hardware
problems. It seems to have something to do with the fact
that she logs into the school domain. But the strange
thing is that we did not have this problem early in the
year last year. Early in the year she was able to have
access to our network even when logged on using her school
login. But later in the year she started having trouble
printing at home from that login, and now it does not
function at all.

I have looked around in the Microsoft Knowledge Base and
other places, but have not found anything that makes sense
to help me resolve this. I see stuff about
certifications, credentials, and other lingo I don't
understand. I am somewhat suspicious that problems have
arisen as a result of various Windows updates.

The home network is running off of Windows 98 and my
wife's laptop runs off of Win XP. My daughter's laptop
with problems is on Win 2000.

 

[Robert L [MS-MVP]]

make sure you have created the same logon id and password on the remote
computer for her logon. quoted from http://www.ChicagoTech.net
System error 1311 - There are currently no logon servers available to
service the logon request

Symptoms: The primary purpose of logging on with cached credentials is to
enable you to access the local workstation. However, if you have logged on
by cached credentials, you may be unable to access network resources because
you have not been authenticated. For example 1) after you log on to a w2k/xp
laptop by using cached credentials, you may be unable to access the network
resources. This issue is commonly experienced by laptop users whose computer
resides in a Windows Server domain and who log on to the computer by using
cached credentials prior to being able to establish a remote access
connection. 2) You log on to a w2k/xp laptop with a domain logon option in a
workgroup network. After you establish the connection and you try to map the
network drives, the operation may be unsuccessful, and you may receive the
following error message: "System Error: (1311) There are currently no logon
servers available to service the logon request."

Resolutions: To authenticate the cached credentials, 1) if it is w2k/xp, use
net command, for example, net use \\servername\sharename /user:username. 2)
if xp, open Windows Explorer>Tools>Map Network Drive. Click Connect using a
different user name, enter the username and password.
--
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Don't send e-mail or reply to me except you need consulting services.
Posting on MS newsgroup will benefit all readers and you may get more help.

Robert Lin, MS-MVP, MCSE & CNE
Windows & Network Support, Tips and FAQs on http://www.ChicagoTech.net
This posting is provided "AS IS" with no warranties.