*** No Internet connection ***

[Fred S *****]

I'm helping a friend with her WinME computer. She had a Dialup
connection and switched to cable internet. She had a USB modem and it
worked OK.

She moved the PC to a different room and after reconnecting everything
there was no internet connection.

I told her I would look at it. I installed a network card and connected
to my cable modem - hard wire out of my Netgear Router. Without doing
anything it worked, got to the INet. Installed a few programs, FireFox
2.0 and AdAware. Ran FF with no problem. Updated AAW and scanned and
that worked.

Got an error message that said "explorer caused an error in unknown." So
I started going through the startup files and began eliminating one by
one. She has Sygate Firewall (old version but works fine).

For some reason and I'm not sure where but now there is NO internet
connection. Oddly when I click on "My Network Places" it displays my
shared folder on my desktop (WinXP).

Can someone advise what I need to do to get a simple internet connection
for her WinME PC?

Thanks,

Fred

 

[Fred S *****]

I have more info on this problem.

I just tried to connect using dialup and got the same error message
which is "firefox has caused an error in unknown"

It does the same thing for IE, "Explorer has caused an error in unknown"

I know the dialup connection worked, I can hear it on the modem speaker
and the phone extension.

When I completely disconnect the cable AND phone line I get the same
error - so something weird is going on.

It appears that there may in fact be a connection but for some reason
all programs crash or rather won't run as the error appears and the only
option is to close the program.

Does this shed any more light on this problem?

Need some help here.

Thanks again Fred

 

[Fred S *****]

Hi,

This was posted for a few days now with no responses at all. Is this
problem that bad? I'm commenting once again as a last hope for assistance.

I've tried a number of things;

I downloaded WSOCK32.DLL (online) and copied that using a DOS boot. At
least the "explorer" error has stopped but again NOTHING happens when I
try to access the internet.

Removed Communications from the Windows Add/Remove Programs SETUP
section. Rebooted and set Communication back - SAME PROB.

I've gone to DOS and tried PING 127.0.0.1 and got NO responses and error
10091 (?) which MS Article advises TCP/IP removal and restore - SAME PROB.

Happens with DialUp and happens with cable disconnected. The NIC is fine
as I've switched it into another WinME PC that I'm working on and
everything on that PC is fine. So the NIC and cable connection is OK

IE and FF each note that they can't access the net.

Please, if anyone has an idea, please advise as I have to return the PC
soon and advise them to just trash the damn thing, Shame since it works
fine for their needs other than this problem.

Fred S