No Internet connection on a laptop


J

jinxy

Hello all, I am in need of some help with a connection problem. A very
good friend asked me to ask you good people about this. His daughter
has an LG R405 laptop which will not connect to the internet,
wirelessly or via cable. The system is an Intel Core 2 duo, T5550
@1.83ghz with 3gb of ram and Windows home premium sp2 (32bit). This
laptop is approx. 3 yrs. old. The device manager shows no conficts,
all adapters and the ethernet controller claim to be working properly.
The ethernet controller is listed as a Marvell Yukon 88E8039 PCI-E
Fast. It will find and connect to a wireless network and declare
"connected" but when you try to go online you get an "internet
explorer cannot display the webpage" message. Next we click on "
diagnose connection problem" and are told "windows did not find any
problems with this computers network connection". What gives? I have
tried turning off any firewalls to see if it would help, but still no
joy.This has me stumped. He is trying to get in touch with his
daughter at school to see if she made any recovery disks when she
first bought the unit, if we have to we will reformat but would rather
not. If you have any ideas or can offer any possible solution(s) we
are all ears. Thanks in advance for your time and efforts.
-J
 
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P

Paul

jinxy said:
Hello all, I am in need of some help with a connection problem. A very
good friend asked me to ask you good people about this. His daughter
has an LG R405 laptop which will not connect to the internet,
wirelessly or via cable. The system is an Intel Core 2 duo, T5550
@1.83ghz with 3gb of ram and Windows home premium sp2 (32bit). This
laptop is approx. 3 yrs. old. The device manager shows no conficts,
all adapters and the ethernet controller claim to be working properly.
The ethernet controller is listed as a Marvell Yukon 88E8039 PCI-E
Fast. It will find and connect to a wireless network and declare
"connected" but when you try to go online you get an "internet
explorer cannot display the webpage" message. Next we click on "
diagnose connection problem" and are told "windows did not find any
problems with this computers network connection". What gives? I have
tried turning off any firewalls to see if it would help, but still no
joy.This has me stumped. He is trying to get in touch with his
daughter at school to see if she made any recovery disks when she
first bought the unit, if we have to we will reformat but would rather
not. If you have any ideas or can offer any possible solution(s) we
are all ears. Thanks in advance for your time and efforts.
-J

Does a "ping" command work in a DOS Command Prompt window ?

Does "nslookup www.altavista.com" work ? That is a test that
proves DNS translation is working.

And something like "ipconfig" gives details about the current
IP address, net mask and gateway. If a funny address is in
usage, it could indicate a failure od DHCP to acquire a "real"
IP address.

In addition, you can load a Wireshark installer onto removable
media, and install that on the laptop. That allows you to watch
packets leave and arrive on the wired interface. In fact, I was
even using it to monitor my dialup session last night (my ADSL
went out, and for fun, I set up the dialup modem for a
couple hours of usage).

http://en.wikipedia.org/wiki/Wireshark

When Wireshark is running, go to View : Name Resolution and make
sure all three options are ticked. That will give symbolic names
rather than IP numbers, when such a translation is available.
(Your private IP addresses, like 192.168.1.1 can't be translated.)

You use "Capture : Interfaces" to bring up a menu of network devices
to monitor. Select the one you're debugging and start a capture. Then
try a few things, such as the examples of commands above, and see
what happens.

With my router, the first thing that happens on boot, is the computer
uses DHCP to reach the router, and get things like the address of
the DNS server. When I go to a web browser and enter "www.altavista.com",
the DNS server will be consulted, to make a numeric IP address from
the name. That is the same sort of thing that happens when you
do "nslookup". If DNS is working, then the web browser uses the
numeric address to contact the actual server. And then you see your
web page appearing.

Paul
 
J

jinxy

Does a "ping" command work in a DOS Command Prompt window ?

Does "nslookupwww.altavista.com" work ? That is a test that
proves DNS translation is working.

And something like "ipconfig" gives details about the current
IP address, net mask and gateway. If a funny address is in
usage, it could indicate a failure od DHCP to acquire a "real"
IP address.

In addition, you can load a Wireshark installer onto removable
media, and install that on the laptop. That allows you to watch
packets leave and arrive on the wired interface. In fact, I was
even using it to monitor my dialup session last night (my ADSL
went out, and for fun, I set up the dialup modem for a
couple hours of usage).

http://en.wikipedia.org/wiki/Wireshark

When Wireshark is running, go to View : Name Resolution and make
sure all three options are ticked. That will give symbolic names
rather than IP numbers, when such a translation is available.
(Your private IP addresses, like 192.168.1.1 can't be translated.)

You use "Capture : Interfaces" to bring up a menu of network devices
to monitor. Select the one you're debugging and start a capture. Then
try a few things, such as the examples of commands above, and see
what happens.

With my router, the first thing that happens on boot, is the computer
uses DHCP to reach the router, and get things like the address of
the DNS server. When I go to a web browser and enter "www.altavista.com",
the DNS server will be consulted, to make a numeric IP address from
the name. That is the same sort of thing that happens when you
do "nslookup". If DNS is working, then the web browser uses the
numeric address to contact the actual server. And then you see your
web page appearing.

    Paul- Hide quoted text -

- Show quoted text -

I just received and installed a windows update. Does that mean that it
outbound that is screwy? Could it be a settings problem? He had the
same trouble at his home in Bancroft Ont. Different router brands ,
same problem. I guess the DNS is not working. How do I get it to work
again? In lay terms if you would, this is getting a bit deep for me.
Just a rookie when it comes to this stuff. Thanks for your patience.
-J
 
P

Paul

jinxy said:
I just received and installed a windows update. Does that mean that it
outbound that is screwy? Could it be a settings problem? He had the
same trouble at his home in Bancroft Ont. Different router brands ,
same problem. I guess the DNS is not working. How do I get it to work
again? In lay terms if you would, this is getting a bit deep for me.
Just a rookie when it comes to this stuff. Thanks for your patience.
-J

I would prefer you to work through some of the symptoms first, rather
than just "bailing and cheating" :) You really should restore the
automated settings, as otherwise, you'll be forever fixing this
over and over again. (I know, because I've tried to use static
settings before, and every time the ISP burps, I end up fixing
something. It sucks as a way to run an Internet connection. And less
technical people may not appreciate having to go through a complicated
procedure just to make their networking work every second day. DHCP
automation is there for a reason.)

*******

If you go to the Control Panels, then Network Connections, you'll see
icons for various networking options. I have one called "Local Area Connection"
and that one connects to my router and ADSL modem. I have a second
called "Dialup Networking" which I added just yesterday, and that
one is less interesting to me right now, as my ADSL is working
today.

If I right click on the one I'm using at the moment, then do
"Properties", I can see a number of protocol stack items. The top one
is "Client for Microsoft Networks". The bottom one is "Internet Protocol (TCP/IP)"
and that is the one you want. Click it and use the "Properties" button
just below it.

If you're using DHCP, the panel will say "Obtain an IP address automatically",
as well as "Obtain DNS server address automatically". Those pieces of info
come from my router via DHCP (the router gets them via DHCP from the ISP).
I can also manually enter the information, which would result in a static
private address for my computer. For the DNS address, any DNS server would do.

For example, Google offers a DNS server. One address is 8.8.8.8. You
could enter that as the "DNS Server".

http://code.google.com/speed/public-dns/

http://code.google.com/speed/public-dns/docs/using.html

But as I indicated earlier, I first would want to start with symptoms.
For example, if I do nslookup on my own machine, this is what it shows.

*******

C:\Documents and Settings\John Doe> nslookup www.altavista.com

*** Can't find server name for address 192.168.1.1: Non-existent domain
*** Default servers are not available
Server: UnKnown
Address: 192.168.1.1

Non-authoritative answer:
Name: avatw.search.a00.yahoodns.net
Address: 72.30.186.25
Aliases: www.altavista.com

*******

The reason that happens, is my computer uses my four port router to
resolve (translate) the address. The router address of 192.168.1.1 is
private and can't be translated. It ends up as "UnKnown". Then, the
translation process still works. If you set it up statically, like
by plugging in 8.8.8.8 as the DNS server in the Networking setup,
then the "Server" field might mention Google.

The fact I can translate an address, the "72.30.186.25" tells you the
DNS translation succeeded. So in this case, I know my DNS path, no matter
how tortured it is, is working. If the "nslookup" command fails
to produce a translation, then the DNS servers could be down. That
happens on my ISP occasionally. But I notice they're getting better
at it. At one time, they'd kill *both* of the DNS servers offered,
within the same five minutes, while doing maintenance on them. They
could be disabling one of the two servers as I'm typing this, and
I wouldn't notice. It is only when all DNS servers passed down by
the ISP have disappeared, that there would be translation trouble.

If I were to permanently use 8.8.8.8 Google translation, if Google
ever had an outage, I'd have to find another server to use. And when
you can't do web browsing because the DNS is busted, it is pretty
hard to come up with another server. So if you're going to
meddle manually with the network setup, at least set aside some known
DNS server alternatives that will be working when your primary choice
is not.

If you choose to set up a static IP address, it should be from the
same subnet as the ones coming from your DHCP server setup. For
example, if I set my router to deal 192.168.1.100 through 103 as
local DHCP addresses, I could always try 192.168.1.104 as a static address
for the computer that is no longer using DHCP. That is a private
address (192.168.x.x is private), but the value chosen won't bump into
any other of my computers connected to the same router.

*******

If you're in the Command Prompt (DOS) window, and do

ipconfig /?

you'll see there are some other options under your control.
For example, "ipconfig /flushdns" would presumably get rid of
any cached DNS translations held within your computer. (Of course,
you'd get the same effect by rebooting.) The /release and
/renew are for "DHCP leases". When you connect through the DHCP
chain, the length of your tenure is limited by the lease period,
which is probably measured in days. If you ever suspect a DHCP
problem, you could try "ipconfig /release" followed by
"ipconfig /renew" and what could result from that, is
a renewal of your DHCP settings if they happened to be
screwed up. I haven't had to use that in some time now,
so can't remember a set of symptoms to look for. I turn off
my equipment often enough, to not run into any limits.

Paul
 
J

jinxy

I would prefer you to work through some of the symptoms first, rather
than just "bailing and cheating" :)  You really should restore the
automated settings, as otherwise, you'll be forever fixing this
over and over again. (I know, because I've tried to use static
settings before, and every time the ISP burps, I end up fixing
something. It sucks as a way to run an Internet connection. And less
technical people may not appreciate having to go through a complicated
procedure just to make their networking work every second day. DHCP
automation is there for a reason.)

*******

If you go to the Control Panels, then Network Connections, you'll see
icons for various networking options. I have one called "Local Area Connection"
and that one connects to my router and ADSL modem. I have a second
called "Dialup Networking" which I added just yesterday, and that
one is less interesting to me right now, as my ADSL is working
today.

If I right click on the one I'm using at the moment, then do
"Properties", I can see a number of protocol stack items. The top one
is "Client for Microsoft Networks". The bottom one is "Internet Protocol (TCP/IP)"
and that is the one you want. Click it and use the "Properties" button
just below it.

If you're using DHCP, the panel will say "Obtain an IP address automatically",
as well as "Obtain DNS server address automatically". Those pieces of info
come from my router via DHCP (the router gets them via DHCP from the ISP)..
I can also manually enter the information, which would result in a static
private address for my computer. For the DNS address, any DNS server would do.

For example, Google offers a DNS server. One address is 8.8.8.8. You
could enter that as the "DNS Server".

http://code.google.com/speed/public-dns/

http://code.google.com/speed/public-dns/docs/using.html

But as I indicated earlier, I first would want to start with symptoms.
For example, if I do nslookup on my own machine, this is what it shows.

*******

C:\Documents and Settings\John Doe> nslookupwww.altavista.com

*** Can't find server name for address 192.168.1.1: Non-existent domain
*** Default servers are not available
Server:  UnKnown
Address:  192.168.1.1

Non-authoritative answer:
Name:    avatw.search.a00.yahoodns.net
Address:  72.30.186.25
Aliases:  www.altavista.com

*******

The reason that happens, is my computer uses my four port router to
resolve (translate) the address. The router address of 192.168.1.1 is
private and can't be translated. It ends up as "UnKnown". Then, the
translation process still works. If you set it up statically, like
by plugging in 8.8.8.8 as the DNS server in the Networking setup,
then the "Server" field might mention Google.

The fact I can translate an address, the "72.30.186.25" tells you the
DNS translation succeeded. So in this case, I know my DNS path, no matter
how tortured it is, is working. If the "nslookup" command fails
to produce a translation, then the DNS servers could be down. That
happens on my ISP occasionally. But I notice they're getting better
at it. At one time, they'd kill *both* of the DNS servers offered,
within the same five minutes, while doing maintenance on them. They
could be disabling one of the two servers as I'm typing this, and
I wouldn't notice. It is only when all DNS servers passed down by
the ISP have disappeared, that there would be translation trouble.

If I were to permanently use 8.8.8.8 Google translation, if Google
ever had an outage, I'd have to find another server to use. And when
you can't do web browsing because the DNS is busted, it is pretty
hard to come up with another server. So if you're going to
meddle manually with the network setup, at least set aside some known
DNS server alternatives that will be working when your primary choice
is not.

If you choose to set up a static IP address, it should be from the
same subnet as the ones coming from your DHCP server setup. For
example, if I set my router to deal 192.168.1.100 through 103 as
local DHCP addresses, I could always try 192.168.1.104 as a static address
for the computer that is no longer using DHCP. That is a private
address (192.168.x.x is private), but the value chosen won't bump into
any other of my computers connected to the same router.

*******

If you're in the Command Prompt (DOS) window, and do

    ipconfig /?

you'll see there are some other options under your control.
For example, "ipconfig /flushdns" would presumably get rid of
any cached DNS translations held within your computer. (Of course,
you'd get the same effect by rebooting.) The /release and
/renew are for "DHCP leases". When you connect through the DHCP
chain, the length of your tenure is limited by the lease period,
which is probably measured in days. If you ever suspect a DHCP
problem, you could try "ipconfig /release" followed by
"ipconfig /renew" and what could result from that, is
a renewal of your DHCP settings if they happened to be
screwed up. I haven't had to use that in some time now,
so can't remember a set of symptoms to look for. I turn off
my equipment often enough, to not run into any limits.

    Paul- Hide quoted text -

- Show quoted text -

OK. The laptop is now in my home. They were correct when they told me
that there were no yellow exclamation masks anywhere in the device
manager, but there is a faint blue question mark next to the network
controller under "other devices." When I click on it for info I am
told that "there is no driver installed for this device" I am
currently unable to figure out how to get a driver for it. There is no
manufacturers name or info. Is there a generic driver for this? Did
try the ipconfig/release and /renew, was told can't do this when media
is diconnected. I will try for a couple of more days , and then he may
have to seek professional help, I may have to seek help also for
different reasons. Just kidding, I don't like to lose so I will keep
on hammering away until I get it. Thanks for your ongoing help.
-J
 
M

Mike Easter

jinxy said:
OK. The laptop is now in my home.

So, what are its connectivity options there?

That is, are you going to connect its ethernet to an ethernet lan there
or are you going to try to configure its wireless to your wireless lan
there or what?
 
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J

jinxy

So, what are its connectivity options there?

That is, are you going to connect its ethernet to an ethernet lan there
or are you going to try to configure its wireless to your wireless lan
there or what?

I would like it to be able to detect and use wireless networks in any
locations and have the option of a hardwire net connection. If I
figure out whats going on ( with the help of this group) I will return
it to my friend so they may use it in there home. I am starting to
think the controller may be euchered. Could a workaround be to buy a
USB wireless g/n adapter?
-J
 
P

Paul

jinxy said:
I would like it to be able to detect and use wireless networks in any
locations and have the option of a hardwire net connection. If I
figure out whats going on ( with the help of this group) I will return
it to my friend so they may use it in there home. I am starting to
think the controller may be euchered. Could a workaround be to buy a
USB wireless g/n adapter?
-J

Colorations for Device Manager entries are listed here.

http://support.microsoft.com/kb/133240

"A blue "i" on a white field on a device resource in Computer properties
indicates that the Use Automatic Settings feature is not selected for
the device and that the resource was manually selected. Note that this
does not indicate a problem or disabled state."

As far as I know, in WinXP, wireless devices can be managed by code provided
by the driver installed for the device. Or, if you don't install a driver,
Microsft Wireless Zero Config (WZC) can be used to control the wireless device
instead.

"How can I disable wireless configuration services and
enable the Windows XP Wireless Zero Configuration services"

http://support.microsoft.com/kb/968682

*******

You could always start with something like Belarc Advisor or Everest, to
get a dump of what hardware is inside the laptop. And then decide what
driver might be useful in the situation.

I don't find Belarc perfect for hardware, because it glosses over some
hardware types and doesn't give the details I need.

http://www.belarc.com/free_download.html

I like Everest a bit better - even if it doesn't name the hardware, it
can still give a Device ID, and I can look up the device myself. (In
Linux, the equivalent would be lspci, lsusb, dmesg.)

(Everest)
http://majorgeeks.com/download4181.html

These two lists aren't official in any sense, and entries are added
as people discover them.

http://pciids.sourceforge.net/pci.ids

http://www.linux-usb.org/usb.ids

For example, I have a 9800 Pro video card. In PCI : PCI Devices, Everest
shows a Device ID of 1002-4E48, which shows as PCI\VEN_1002&DEV_4E48 in
an INF file of the installer.

Device Properties:
Device Description ATI Radeon 9800 Pro Video Adapter
Device ID 1002-4E48

In the pci.ids file, such a device would correspond to these two lines
in the file.

1002 ATI Technologies Inc
...
4e48 Radeon R350 [Radeon 9800 Pro]

And based on that, I could go to the manufacturer's site and look for
a driver. Similarly, if it was a Dell computer, I could go to the Dell
site, use the service tag, and get a list of drivers. And from that,
I might be able to determine what wireless and wired networking devices
are present.

Also, go to Control Panels, and look in Add/Remove, to see if someone has
already installed a driver. You might get some idea what has already been
installed that way, if someone has tried to "repair" the computer before
you got it.

In terms of "bread crumbs", the setupapi.log file can give some info
on how hardware device installations are going.

C:\WINDOWS\setupapi.log

HTH,
Paul
 
J

jinxy

I would like it to be able to detect and use wireless networks in any
locations and have the option of a hardwire net connection. If I
figure out whats going on ( with the help of this group) I will return
it to my friend so they may use it in there home. I am starting to
think the controller may be euchered. Could a workaround be to buy a
USB wireless g/n adapter?
-J

Colorations for Device Manager entries are listed here.

http://support.microsoft.com/kb/133240

    "A blue "i" on a white field on a device resource in Computer properties
     indicates that the Use Automatic Settings feature is not selected for
     the device and that the resource was manually selected. Note that this
     does not indicate a problem or disabled state."

As far as I know, in WinXP, wireless devices can be managed by code provided
by the driver installed for the device. Or, if you don't install a driver,
Microsft Wireless Zero Config (WZC) can be used to control the wireless device
instead.

"How can I disable wireless configuration services and
  enable the Windows XP Wireless Zero Configuration services"

http://support.microsoft.com/kb/968682

*******

You could always start with something like Belarc Advisor or Everest, to
get a dump of what hardware is inside the laptop. And then decide what
driver might be useful in the situation.

I don't find Belarc perfect for hardware, because it glosses over some
hardware types and doesn't give the details I need.

http://www.belarc.com/free_download.html

I like Everest a bit better - even if it doesn't name the hardware, it
can still give a Device ID, and I can look up the device myself. (In
Linux, the equivalent would be lspci, lsusb, dmesg.)

(Everest)http://majorgeeks.com/download4181.html

These two lists aren't official in any sense, and entries are added
as people discover them.

http://pciids.sourceforge.net/pci.ids

http://www.linux-usb.org/usb.ids

For example, I have a 9800 Pro video card. In PCI : PCI Devices, Everest
shows a Device ID of 1002-4E48, which shows as PCI\VEN_1002&DEV_4E48 in
an INF file of the installer.

     Device Properties:
        Device Description                      ATI Radeon 9800 Pro Video Adapter
        Device ID                              1002-4E48

In the pci.ids file, such a device would correspond to these two lines
in the file.

1002  ATI Technologies Inc
         ...
        4e48  Radeon R350 [Radeon 9800 Pro]

And based on that, I could go to the manufacturer's site and look for
a driver. Similarly, if it was a Dell computer, I could go to the Dell
site, use the service tag, and get a list of drivers. And from that,
I might be able to determine what wireless and wired networking devices
are present.

Also, go to Control Panels, and look in Add/Remove, to see if someone has
already installed a driver. You might get some idea what has already been
installed that way, if someone has tried to "repair" the computer before
you got it.

In terms of "bread crumbs", the setupapi.log file can give some info
on how hardware device installations are going.

     C:\WINDOWS\setupapi.log

HTH,
    Paul- Hide quoted text -

- Show quoted text -

Sorry Paul, the OS is Vista home prem. sp2 32bit. My fault for that
misinformation. Today I have a bit more time to start getting into it.
Again, thank you for your help and patience.
-J
 
M

Mike Easter

jinxy said:
Mike Easter
I would like it to be able to detect and use wireless networks in any
locations and have the option of a hardwire net connection.

I understand that concept.

Does the lack of any answer to what I asked mean that you have no
ethernet or wireless connectivity on a local network at your home with a
wired and wireless router for it to connect to?

Your troubleshooting mission will be considerably more hypothetical
rather than real if you have no connectivity there for it.
 
J

jinxy

I understand that concept.

Does the lack of any answer to what I asked mean that you have no
ethernet or wireless connectivity on a local network at your home with a
wired and wireless router for it to connect to?

Your troubleshooting mission will be considerably more hypothetical
rather than real if you have no connectivity there for it.

I would like to configure it to my wireless lan, and yes there is a
wireless router here for it to connect to and yes it is running fine,
running an Ethernet cable from the 1 of 4 ports on the back of the
router to THIS laptop offers the same results, "cannot connect". Sorry
about the caps but we have multiple laptops running at present.
Thought maybe they had the" work offline" checked but couldn't be that
simple, too bad. Today I went as far as running the laptop straight
from the cable modem and got the same results. I have asked the owners
for a bit more clarity about what and when. I have been informed that
this laptop had the harddrive replaced twice and the optical drive
replaced, due to overheating problems. Shortly after those issues the
network connection woes began. Maybe something else is scorched on the
mobo? They have no recovery disks I am told. Just keeps getting better
and better... -J
 
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J

jinxy

I would like to configure it to my wireless lan, and yes there is a
wireless router here for it to connect to and yes it is running fine,
running an Ethernet cable from the 1 of 4 ports on the back of the
router to THIS laptop offers the same results, "cannot connect". Sorry
about the caps but we have multiple laptops running at present.
Thought maybe they had the" work offline" checked but couldn't be that
simple, too bad. Today I went as far as running the laptop straight
from the cable modem and got the same results. I have asked the owners
for a bit more clarity about what and when. I have been informed that
this laptop had the harddrive replaced twice and the optical drive
replaced, due to  overheating problems. Shortly after those issues the
network connection woes began. Maybe something else is scorched on the
mobo? They have no recovery disks I am told. Just keeps getting better
and better...    -J- Hide quoted text -

- Show quoted text -

I have confirmed that the network controller is the problem with this
pc. Have sent an e-mail off to LG asking where I can find drivers for
this device as there is no manufactuers name listed.. Hopefully this
will resolve the connection issues.
-J
 
M

Mike Easter

jinxy said:
I have confirmed that the network controller is the problem with this
pc.

How did you /confirm/ that? I always find it very difficult to nail
down hardware problems.

I would have hoped that nothing were broken. That line is discontinued
by LG

http://snipr.com/u3sxh
R405-G.CP02A9 DISCONTINUED PRODUCT
R405-A.CP06A9 DISCONTINUED PRODUCT
R405-A.CP05A9 DISCONTINUED PRODUCT
R405-A.CP04A9 DISCONTINUED PRODUCT
R405-A.CB02A9 DISCONTINUED PRODUCT
R405-A.CP03A9 DISCONTINUED PRODUCT
R405-A.CB01A9 DISCONTINUED PRODUCT

.... and the LG site doesn't even make it easy to search on R405. Even
after I had found it/them and then wandered off, returning to their
search function from another page kept coming up empty.

Many LT boards are made by the same people and just packaged and branded
by some company like LG.
 
P

Peter

(e-mail address removed)>, (e-mail address removed)
says...
I have confirmed that the network controller is the problem with this
pc. Have sent an e-mail off to LG asking where I can find drivers for
this device as there is no manufactuers name listed.. Hopefully this
will resolve the connection issues.
-J

The network controller, Mmmm? Is that a device? So it's not either of
the other 2 hardware devices that generally deal with connecting to a
router. The wired or wireless ethernet adapters?
 
J

jinxy

(e-mail address removed)>, (e-mail address removed)
says...



The network controller, Mmmm?  Is that a device?  So it's not either of
the other 2 hardware devices that generally deal with connecting to a
router. The wired or wireless ethernet adapters?

When I say "confirmed" what I mean is that I have tried all other
avenues, and still end up with the network controller problem. maybe I
should'nt take for granted that this is a definite, but I am getting
close to the end of my rope with this one.
Will wait for LG's response and move forward from there. Keep any
ideas flowing , please.
-J
 
M

Mike Easter

jinxy said:
When I say "confirmed" what I mean is that I have tried all other
avenues, and still end up with the network controller problem. maybe I
should'nt take for granted that this is a definite, but I am getting
close to the end of my rope with this one.
Will wait for LG's response and move forward from there. Keep any
ideas flowing , please.

My earlier recollection of your info is that XP showed that it was
connected wirelessly 'symbolically'. My other recollection is that you
'saw' windows update (connecting tool, not browser) connect and transact
and update. Again symbolically.

That doesn't prove there aren't network problems you haven't solved yet,
but it indicates that the wireless NIC isn't (functionally)
'missing'/absent. Where 'NIC' in this context likely means network
interface controller as opposed to 'card'. Acts like a card.

Presumably the wireless and/or the ethernet nic-ness is integrated into
the supporting chipset/s which are either Intel or ATI Radeon, according
to the specs at LG, depending on the submodel of R405.

If you pin all your hopes on LG coming up with a solution, you might be
disappointed.

LG has Marvell LAN drivers at their site for the onboard LAN for
R405-A.C226E -- but I don't know which sub-R405 model you have

http://snipr.com/u3uec Product Support for R405-A.C226E -
[LAN/XP/Vista] LG Notebook OnBoard Marvell LAN Driver
 
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J

jinxy

jinxy said:
When I say "confirmed" what I mean is that I have tried all other
avenues, and still end up with the network controller problem. maybe I
should'nt take for granted that this is a definite, but I am getting
close to the end of my rope with this one.
Will wait for LG's response and move forward from there. Keep any
ideas flowing , please.

My earlier recollection of your info is that XP showed that it was
connected wirelessly 'symbolically'.  My other recollection is that you
'saw' windows update (connecting tool, not browser) connect and transact
and update. Again symbolically.

That doesn't prove there aren't network problems you haven't solved yet,
but it indicates that the wireless NIC isn't (functionally)
'missing'/absent.  Where 'NIC' in this context likely means network
interface controller as opposed to 'card'.  Acts like a card.

Presumably the wireless and/or the ethernet nic-ness is integrated into
the supporting chipset/s which are either Intel or ATI Radeon, according
to the specs at LG, depending on the submodel of R405.

If you pin all your hopes on LG coming up with a solution, you might be
disappointed.

LG has Marvell LAN drivers at their site for the onboard LAN for
R405-A.C226E -- but I don't know which sub-R405 model you have

http://snipr.com/u3uec Product Support for R405-A.C226E -
[LAN/XP/Vista] LG Notebook OnBoard Marvell LAN Driver

OS is Vista Home Premium. I am wondering if that update wasn't one
that was downloaded but not installed before the connection fiasco
started? The sticker on the underside says-model# LGR40 config-R405-
A and M/N-R405-CPO3A9. I am not pinning any hopes on LG ,as I have
also been through the website and have run into the same circle as
yourself. Frankly, I would rather be sitting in the same room hashing
this out over a few beers than going through a NG, but thats out of
the question, so onward I go. Seeing as the owner does not have any
recovery disks, I was thinking that maybe a reinstall of the mobo and
chipset drivers might put things right. Is this a possibility? Thanks
for your continued interest.
-J
 
M

Mike Easter

jinxy said:
Mike Easter
LG has Marvell LAN drivers at their site for the onboard LAN for
R405-A.C226E -- but I don't know which sub-R405 model you have

http://snipr.com/u3uec Product Support for R405-A.C226E -
[LAN/XP/Vista] LG Notebook OnBoard Marvell LAN Driver
OS is Vista Home Premium.
The sticker on the underside says-model# LGR40 config-R405-
A and M/N-R405-CPO3A9.

It is exceedingly awkward to search for discontinued products at LG

Here is the drivers page for the...

Product Support for R405-A.CP03A9

notice that is the same as your modelno

(are you working on this problem at all at the LG site?)

Please click this link http://snipr.com/u3vss and demonstrate that you
know what the LG support pages look like.

<snip>
[LAN/XP/Vista] LG Notebook OnBoard Marvell LAN Driver

Details for:
[LAN/XP/Vista] LG Notebook OnBoard Marvell LAN Driver
LAN.zip
Download this File
Size: 19,754K
Operating System(s): Windows XP , Windows Vista
Marvell Yukon Ethernet Controller Driver

This is Marvell Yukon Ethernet Controller Driver.
Driver Ver. 10.21.5.3

[ Application model ]
.. Marvell Ethernet Controller is applied LG Notebook
.. Windows XP / Vista

[ Caution ]
? LG Electronics recommend to use Windows XP or Vista.
Installation Other OS may cause functional problem, and it will not be
covered by product warranty.

- If you install this driver to other product, it may cause functional
defect, so, please be make sure the "Applied Model".

- Installation process may be different according to user's environment.

[ Installation Process ]
1. Download file.
2. Extract file, and it will make folder.
3. Execute "LAN\\SetupYukonWINC_5X6N.EXE "
</snip>
 
J

jinxy

jinxy said:
Mike Easter
LG has Marvell LAN drivers at their site for the onboard LAN for
R405-A.C226E -- but I don't know which sub-R405 model you have
http://snipr.com/u3uecProduct Support for R405-A.C226E -
[LAN/XP/Vista] LG Notebook OnBoard Marvell LAN Driver
 OS is Vista Home Premium.
The sticker on the underside says-model# LGR40  config-R405-
A  and M/N-R405-CPO3A9.

It is exceedingly awkward to search for discontinued products at LG

Here is the drivers page for the...

Product Support for R405-A.CP03A9

notice that is the same as your modelno

(are you working on this problem at all at the LG site?)

Please click this link  http://snipr.com/u3vssand demonstrate that you
know what the LG support pages look like.

<snip>
[LAN/XP/Vista] LG Notebook OnBoard Marvell LAN Driver

Details for:
[LAN/XP/Vista] LG Notebook OnBoard Marvell LAN Driver
LAN.zip
Download this File
Size: 19,754K
Operating System(s): Windows XP , Windows Vista
Marvell Yukon Ethernet Controller Driver

This is Marvell Yukon Ethernet Controller Driver.
  Driver Ver. 10.21.5.3

[ Application model ]
. Marvell Ethernet Controller is applied LG Notebook
. Windows XP / Vista

[ Caution ]
? LG Electronics recommend to use Windows XP or Vista.
Installation Other OS may cause functional problem, and it will not be
covered by product warranty.

- If you install this driver to other product, it may cause functional
defect, so, please be make sure the "Applied Model".

- Installation process may be different according to user's environment.

[ Installation Process ]
1. Download file.
2. Extract file, and it will make folder.
3. Execute "LAN\\SetupYukonWINC_5X6N.EXE "
</snip>

I had already obtained that driver from the Marvel site. Installed a
few days ago. The network controller , under "other devices" seems to
be the culprit. As far as I can determine it is a Ralink product.
Still no luck in even finding my network or any others in the area.
This is starting to become redundant. Frustrated
-J
 
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M

Mike Easter

This citation and quote marks is one level off because of a conflict
between jinxy's GG QP and Vista WM in plaintext mode. I'll enter quote
marks by hand until I can use a different agent.

I'm also going to research how GG tries to implement QP Quoted Printable.
That setting generally should not be used.

"jinxy"
Mike Easter
This is Marvell Yukon Ethernet Controller Driver.
Driver Ver. 10.21.5.3
I had already obtained that driver from the Marvel site.

Good.

I cranked up this vista EMachine LT because it has onboard ethernet and
wireless like your LG and I'm trying to see the devices you are seeing
The network controller , under "other devices" seems to
be the culprit.

In my vista devices, I can see Network adapters under which I can see both
my ethernet and my wireless devices. Marvell ethernet and Atheros
wireless

I do not have any such device named 'network controller'

Where are you looking? In Vista/ CP/ System/ System devices is where you
should be. Can you see your Marvell under network adapter? I have a
Marvell on this one and my wireless adapter is listed as an Atheros.
As far as I can determine it is a Ralink product.

Am I to understand that your wireless is Ralink and your ethernet is
Marvell. They are separate devices. If your ethernet looks good, why
don't you connect the ethernet to the router for troubleshooting and see
if you can get an IP.
 

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