no internet connection, IE6 Win 2000: other network computers work

[remancholia]

I use a cable modem connected to a netgear router. it provides internet to w
windows XP laptop, a macintosh desktop, and a Windows 200 desktop. my Windows
2000 desktop will not connect to the internet on any browser, even thoguh my
ethernet card says the connection is working and the green light appears on
the back of it. my laptop and mac work fine on the internet, so it has to be
a problem with the computer.


I have reset everything, switched cables, and all of that in order to be
certain tha the problem is in my desktop PC.


can anyone help me troubleshoot the problem?

is it possible for an Ethernet card to have a green LED light and indicate
that a connection is plugged in yet still be faulty? where should i look,
what should i do? I can't afford a new card on a whim, nor can I afford
microsoft technical support.

 

[Robert Aldwinckle]

(cross-post added to W2000 Networking)

I use a cable modem connected to a netgear router. it provides internet to w
windows XP laptop, a macintosh desktop, and a Windows 200 desktop. my Windows
2000 desktop will not connect to the internet on any browser, even thoguh my
ethernet card says the connection is working and the green light appears on
the back of it. my laptop and mac work fine on the internet, so it has to be
a problem with the computer.

That doesn't mean that you have a connection to the Internet.
But an IE NG is not the best place to try and diagnose your symptom,
especially with an older OS which far fewer users will remember
all its quirks. ; )

I have reset everything, switched cables, and all of that in order to be
certain tha the problem is in my desktop PC.


can anyone help me troubleshoot the problem?

Switch to a cmd window (aka Command Prompt) and enter:

ipconfig /all

and then

netstat -r

and then

nslookup

and then

exit


BTW I have never used your OS so I am just suggesting things that I know
once worked in NT4 and still work in XP. FWIW another tool I would
suggest an XP user to use would be its Networking troubleshooter:

netsh diag gui

E.g. scan the system with all options (except for Ping) and look at its report.

is it possible for an Ethernet card to have a green LED light and indicate
that a connection is plugged in yet still be faulty? where should i look,
what should i do? I can't afford a new card on a whim, nor can I afford
microsoft technical support.

You are only looking at physical connections that way and ignoring
configuration and protocol issues.


HTH

Robert Aldwinckle
---

 

[PA Bear [MS MVP]]

How to troubleshoot network connectivity problems in Internet Explorer
[ignore APPLIES TO section if you're not running Vista or IE7]
http://support.microsoft.com/kb/936211