NO INTERNET CONNECTION - etherent controller or adapter, or.....?

[kipg]

this is very frustrating: i am unable to connect to the internet - heres the
story:
my system runs xp sp2 with an msi motherboard (ms 7093, ati radeon xpress
200, athlon 64 bit, rs480m2 (socket 939)), realtek alc658c audio that uses a
realtek ac'97 driver and a creative sb x-fi soundcard, a siemens speedstream
4100 modem, a realtek 8139 family pci fast ethernet nic and a d-link g510
wireless pci adapter.

my device mgr indicates that under network adapters, i have working a 1394
net adapter, d-link adapter, and a rtl8139. under "other devices," i only see
a yellow "?" on the multimedia device, but no where else. under the sound,
video and game controllers, it lists audio codex, the creative soundcard,
legacy audio driver and video capture device, media control devices, realtek
ac'97 audio, and video codecs. however, under network drives, belarc tells me
that "none (are) detected."

issue: i have reinstalled drivers, including the msi chipset first, then the
others, as well as reset the modem - which by the way has four out of five
lights green, while the last of the five remains dark (the 'activity' light).
fortunately, i still have all of the cd/roms with drivers. i took my issue to
the local frys and was told to bypass the realtek by using a pci ethernet
adapter, but after installation, still no internet connection. the dsl back
up (the d-link adapter) is also unable to connect.

and on top of it all, i have no sound on my media player!

wtf is going on - and can someone offer some useful guidance? a functioning
internet connection stopped after i got rid of some malware and trojans using
malwarebytes. it seems that getting connected to the internet would be rather
straightforward. i am on the verge of re-installing my entire os, merely
because of this one stupid issue. HELP!

and many thanks.

 

[Peter Foldes]

Why is SP3 not installed ?

 

[kipg]

are you suggesting that by having sp3, this problem would not happen?
actually, i recently did a complete o/s reinstall and had internet
connection up until a few weeks ago when i did the scan for malware. after
THAT, i lost connection.

as far as sp3, i will update to that when i get internet connection again. i
am just trying to figure out what to do in the meantime.

any suggestions?

~k

 

[VanguardLH]

this is very frustrating: i am unable to connect to the internet - heres the
story:

The rest of the story doesn't explain WHAT happens when you try to connect
to someplace (presumably via HTTP) on the Internet. The only description of
the *problem* is "NO INTERNET CONNECTION" in the Subject header (which you
SCREAMING at those from whom you want help) and repeated in lowercase at the
start of the body of your post. That's all you've described of the
symptoms.

I didn't see you mention a router. It might be built into the modem. From
a Google search on "siemens speedstream 4100", it appears to be an aDSL
modem. There is mention of a firewall within the device so it probably has
a built-in router. From pictures of the device, it doesn't appear to be a
wi-fi device. You mention multiple network adapters in your host: one for
what looks to be an onboard network adapter and has a backpanel RJ-45
connector along with a separate D-Link wi-fi network adapter in a card slot
(which, according to http://www.dlink.com/products/?pid=308, is just a wi-fi
NIC and has no RJ-45 connector for a hardwired connection). However, you
never mention to which of these two you connect to the modem. Since the
modem is not a wi-fi device, there are a couple scenarios that I see
possible: #1 - you are running a wired connection from the RJ-45 connector
in the backpanel on your host to the RJ-45 connector in the modem; or, #2 -
you are using the wi-fi D-Link network adapter to some wi-fi APs (access
points) that you forgot to mention and one of them is wired from its RJ-45
connector to the RJ-45 connector on the modem.

Installing the motherboard's chipset drivers (which you mentioned doing)
would only install the network drivers for the onboard network adapter but
you don't say if that is the one you use to connect your host to the
router+modem. You never mentioned installing drivers for the D-Link wi-fi
network adapter that is in a daughtercard slot. Since you don't mention
which network adapter in your host connects to the router+modem, it's
possible you are using the wi-fi adapter in your host that goes to a wi-fi
AP that then is hardwired to the router+modem. If true, did you ever
install the drivers for the D-Link wi-fi device?

I found a copy of an online manual at:

http://rs385.rapidshare.com/files/109152954/siemens-speedstream4100-4200-router.zip

No mention of wi-fi setup. It does mention a firewall setup within the
device so it is a combo router+DSLmodem device. Can you connect via HTTP
from your host to your router? In your web browser, try to connect to
http://192.168.1.1 which might be the IP address the router is configured to
default for its IP address. However, according to page page 9 of the online
manual, the default IP address is 192.168.254.254 so try that. On page 17,
they say to use http://speedstream but that specifies a hostname. The only
way for there to be a hostname in the setup is if some software installation
of theirs (which is probably superfluous) added that hostname into the hosts
file under C:\Windows\System32\Drivers\Etc. Computers always connect using
IP addresses. Hostnames have to get converted into IP addresses. The hosts
file is a local lookup cache and one way to do the conversion. Perhaps they
rely on WINS (http://en.wikipedia.org/wiki/Windows_Internet_Name_Service) or
NetBIOS to let your host know about the hostname for their router+modem.
You can try the IP addresses mentioned above or their hostname. You might
want to follow through the manual to make sure you set up your network
adapter (whichever one you use in your host) and their router+modem
according to their instructions.

See if you can connect your host to the internal web server inside the
router+modem to get at its admin pages. You need to test if that connection
works before spending time on any connections beyond the router+modem
device. That is, check if your intranet works before looking at your
Internet connection.

If you are using a hardwired connection from the RJ-45 port in the backpanel
on your host (i.e., the onboard network adapter supported by the
motherboard's chipset drivers), and with the CAT-5 cable attached to that
port and also into the RJ-45 port in the router+modem, do you see a green
LED (the Link status) lit up at the RJ-45 connector in the backpanel of your
host? If using the D-Link wi-fi card, is its green LED lit up? This
indicates if there is a hardware-level hookup between the endpoint adapters
in your setup.

Did you even right-click on whichever network connectoid (Control Panel ->
Network Connections applet) that you are using for connecting your host to
the router+modem device to ensure that it is enabled? The right-click
context menu will show Disable if the device is already enabled or Enable if
the device is currently disabled (i.e., it is a toggling selection). Or you
can double-click on the connectoid to display its status dialog (not its
Properties dialog) to check its status. Actually the Network Connections
applet has a column to show the status of the defined connectoids.

And from now on, stop SCREAMING in the Subject header of your posts. It
turns of possible respondents. I was very close to simply skipping past
your post and going onto another one. Yelling is more likely to get you
ignored than noticed.

 

[kipg]

vanguardLH,

thanks for your response.
and sorry for offending by 'screaming,' as you put it.
for me, it was more of an issue of frustration - on top of the fact that
from the laptop i was using, i kept checking back in to see if my request was
posted, and never saw it, until the next day from a different computer!
so out of frustration, i posted several times - the one you saw, was a
partial post.

so rather than to take things too personal, it might be best to assume that
the poster is a friendly-type who is just having a really bad day.... and am
sure you can relate.

and on the other hand, i will take more time to learn better etiquette on
posting to a discussion group like this one.

***

all of your suggestions sound legitimate and possibly useful - and you are
right that i did omit quite a few details, but i also included quite a bit as
well - again, a learning curve for me. please excuse.... oh, and i did not
mention a router because i do not have one.

as for my problem, it has been resolved from a another users suggestion. the
problem was centered in winsock and was corrected by a fix that he linked me
to.
after awhile of trying to resolve my problem on my own, i had felt that it
had less to do with drivers and settings, re-installs, and more to do with
something in the registery, but a different user discounted that early on.

lessons for us all.

anyway, thanks for your time and willingness to help.

best regards for a new year.

~k