No Disk Exception Message: QuickTime Problem?

[Katie]

The story so far: I keep getting this message after start up: NO DISK.
Exception Processing Message c0000013 Parameters 75b6bf9c 4 75b6bf9c
75b6bf9c. It gives me the option of cancel, try again or continue. I usually
just cancel or continue, and it doesn't seem to affect the operation of the
computer. It began when I installed Norton AntiVirus 2008. I then: did a
system restore, did a disk scan for errors, uninstalled Norton with the
Norton website uninstaller, ran a virus scan, deleted all cookies & history -
and most recently tried renaming my drives (not C or D -just the removable
media). Nothing worked. Somebody suggested that this might be a QuickTime
problem & to uninstall & reinstall it. But - do I even need QuickTime? What
is it? If I uninstall it, how do I reinstall it, since it came pre-loaded?
Sorry - I know this is lots of questions! - Katie

 

[Brian A.]

The story so far: I keep getting this message after start up: NO DISK.
Exception Processing Message c0000013 Parameters 75b6bf9c 4 75b6bf9c
75b6bf9c. It gives me the option of cancel, try again or continue. I usually
just cancel or continue, and it doesn't seem to affect the operation of the
computer. It began when I installed Norton AntiVirus 2008. I then: did a
system restore, did a disk scan for errors, uninstalled Norton with the
Norton website uninstaller, ran a virus scan, deleted all cookies & history -
and most recently tried renaming my drives (not C or D -just the removable
media). Nothing worked. Somebody suggested that this might be a QuickTime
problem & to uninstall & reinstall it. But - do I even need QuickTime? What
is it? If I uninstall it, how do I reinstall it, since it came pre-loaded?
Sorry - I know this is lots of questions! - Katie

QT is not the only application mentioned for the problem, there are many others and
all with varying solutions from clearing out Recent Apps to
Uninstalling/Reinstalling.

See if you can track down the source via:
How to perform a clean boot in Windows XP
http://support.microsoft.com/kb/310353/en-us

How to perform advanced clean-boot troubleshooting in Windows XP
http://support.microsoft.com/kb/316434/en-us

How to troubleshoot by using the System Configuration utility in Windows XP
http://support.microsoft.com/kb/310560/en-us

--


Brian A. Sesko { MS MVP_Windows Desktop User Experience }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375

 

[Katie]

Thank you, Brian. I tried the first option you suggested, a clean boot. (I
used the ms utility). Same problem. So I restored back to a normal boot. The
other 2 links you sent looked too advanced for me.

 

[Katie]

Okay, wait a second!!! I tried Windows Defender, which was in one of your
links. (http://support.microsoft.com/kb/270035/) I disabled QuickTime and it
worked!! Problem solved!!! Thank you!

 

[Brian A.]

Glad to hear it, you're quite welcome Katie.

If you don't use QT which is Apples media player you can uninstall it via:
Start > Run, type in: appwiz.cpl and press Enter or click Ok.
Scroll down the list in the Add/Remove Programs window to QuickTime.
Click on QT > Remove button.

If at a later date you find you need it to view a .mov media file, you can
download/install it from the web. However, I would suggest using QT Alternative or
QT Lite.
http://codecguide.com/about_qt.htm

--


Brian A. Sesko { MS MVP_Windows Desktop User Experience }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375

 

[Katie]

I'll probably remove it, since it seems like a troublesome program anyhoo.
Thanks again, this has been driving me batty for a month!!