No dial up options! HELP!

[Barmybint]

I tried to set up a friends dial up internet connection.
When I go to Ntwk Connections, she doesn't have any at
all - she used to have them! If I try to add one
choosing the "have disk" option - it tells me there is no
modem. I can see the modem and its driver in Device
Manager (with no errors). If I try to add it manually,
the option for dial up is greyed out.

If I try to open the "phone and modem" option in the
control panel - it won't let me - just get an error.
Also cannot open any trouble shooters - nothing happens
at all (no errors).

She has had a few viruses recently which she has removed -
do you think I'll need to upgrade her WinXP to fix these
errors? Any ideas would be gratefully received as the 20
mile round trip is getting a bit tedious!

Thanks!

 

[cimex]

If you have XP, you can help your friend via Remote Assistance
(see Help and Support).

Remote Assistance
You can use Remote Assistance to invite a trusted person to chat with you,
observe your working screen, and, with your permission, remotely control
your computer.

To use Remote Assistance

1.. Open Help and Support Center.
2.. Click Tools.
3.. Click Remote Assistance.