No Certificate # for Windows XP Home Edition

[annk]

Please read original message and reply from Gateway.
What do you think?

Original Message Follows:
-------------------------

Technical Support Questions

SR Number: 2-1594720767
Home Phone: 3366941755
work_phone:
Subject: Gateway Technical Support Questions AA1
problem_system: no
Email Address: (e-mail address removed)
First Name: Ann
Last Name: Kirby
Serial Number: 1098483752
CustomerID: 30480328
Order:
System Type: Unsure
Commodity: Entire System
Operating System: Windows XP Home
Common Question: Please choose a category
Message Body: Tried yesterday to reload Windows XP Home
Edition. Need
certificate of authentisity - COULD NOT find on computer.
Telephoned
your company abouat missing number and was told that I
should telephone
Microsoft for number. Was given the wrong telephone
number. If I call
the number for Microsoft it will be long distance. How am
I responsible
for replacing something that should have come with my
computer when I
ordered it. The number is no where to be found on my
computer. Why
doesn't Gateway contact Microsoft and get number and then
e-mail number
to me? Thanks
Thank you for using Gateway's Online E-mail Support.

REPLY FROM GATEWAY
Ann, from your e-mail I understand that you need the
certificate of
authenticity for reloading Windows XP Home Edition.

I understand your concern with the issue.

Ann, this Microsoft product is sold with a unique product
key. The only
copy of the product key is sent to the customer with the
software.
Gateway does not receive any record of the product keys
that are sent
out. Gateway also has no way to generate or replace a
lost or misplaced
product key. Gateway is only licensed to offer Microsoft
OEM products at
the point of sale. The only option, without the product
key, is to
purchase the software at a retail source such as the
Accessory Store.

I have documented this correspondence in Service Request
Number
2-1594720767 in our contact tracking database. Please use
this number
in the future if you need to contact us again regarding
this issue.

Please reply to this message if you require further
assistance with this
issue.

Thank you.

Scott
Badge GWSB075
Online Technical Support Team
Gateway

Rate me by going to the address I have provided below and
clicking on
'Rate Your Support Agent'. There you will find a quick
and easy survey.

http://support.gateway.com/support/contact/surveys.shtml

For future Technical Support needs like driver downloads,
technical
documentation and support information, go to Gateway's
eSupport site: http://support.gateway.com

Information provided pursuant to Gateway's Terms of Sale
and Limited
Warranty Agreement. All brands and names are trademarks
of their
respective companies.
AXZNPQ1T
**********************************************************
**************

 

[Carey Frisch [MVP]]

Guess you should go out and purchase a new copy of Windows XP.

 

[Dave]

sounds about right to me. all the gateway machines i have purchased
recently have a sticker on the left side panel that has the license key. if
it isn't there check in the little book they may supply with the restoration
cd.

 

[Carey Frisch [MVP]]

According to Gateway, the Microsoft Certificate of Authenticity
and Product Key is located on the back or side of a Gateway tower PC.
If you have a notebook PC, flip it over and look on the bottom.

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

 

[Alex Nichol]

Please read original message and reply from Gateway.
What do you think?

Gateway should have provided a label with the needed Product Key (25
characters in groups of five - like
BF89A-CDFG7-
and so on, on a label physically stuck to the outside of the machine.
So explore - round the back, underneath.. .