T
Tena
Background: The LCD on my Gateway lapto
went out. I had 30 days left on my warranty, so I sent the lapto
away (to Gateway) for repairs. By the time it was returned, ther
were only a few days left on the warranty. At the time I sent it t
Gateway, I had XP Pro (preloaded when I bought the laptop). When
started up the laptop for the first time, I noticed right away tha
Gateway had changed my OS to Home Edition. A quick peek at th
bottom of the laptop revealed that the hard drive was switched ou
and where the MS sticker used to say "XP Professional" i
now said "XP Home Edition.
What I did next was against the EULA because I tried using a versio
of XP Pro that was installed on a desktop currently in use.
already got my hand slapped and I am embarrassed -- so please n
chastising!
[b:11c451e2a7]Current Problem[/b:11c451e2a7]: I contacted MS an
after slapping my hand, they told me that a deinstall of XP Pro coul
be done -- or at least I was given the impression this could be don
because they transferred me to Tech Support. Because of a bad phon
connection, I postponed calling them (I was out of town thi
weekend) until I returned home. I haven't called for fear of bein
charged out the wazoo. I'm hoping someone here may be able to hel
me out
I understand from reading archived threads that you CANNOT instal
Home Edition over Pro, but since Home Edition was there, can
"deinstall" Pro and bring my OS back to Home Edition
If I can't do this, do any of you have solutions? I know the obviou
is to buy a whole new OS. I REALLY need assistance here. I
additional information is needed, please ask and I'll answer an
questions you may need answered in order to help me out
Thanks from Michigan
Ten
went out. I had 30 days left on my warranty, so I sent the lapto
away (to Gateway) for repairs. By the time it was returned, ther
were only a few days left on the warranty. At the time I sent it t
Gateway, I had XP Pro (preloaded when I bought the laptop). When
started up the laptop for the first time, I noticed right away tha
Gateway had changed my OS to Home Edition. A quick peek at th
bottom of the laptop revealed that the hard drive was switched ou
and where the MS sticker used to say "XP Professional" i
now said "XP Home Edition.
What I did next was against the EULA because I tried using a versio
of XP Pro that was installed on a desktop currently in use.
already got my hand slapped and I am embarrassed -- so please n
chastising!
[b:11c451e2a7]Current Problem[/b:11c451e2a7]: I contacted MS an
after slapping my hand, they told me that a deinstall of XP Pro coul
be done -- or at least I was given the impression this could be don
because they transferred me to Tech Support. Because of a bad phon
connection, I postponed calling them (I was out of town thi
weekend) until I returned home. I haven't called for fear of bein
charged out the wazoo. I'm hoping someone here may be able to hel
me out
I understand from reading archived threads that you CANNOT instal
Home Edition over Pro, but since Home Edition was there, can
"deinstall" Pro and bring my OS back to Home Edition
If I can't do this, do any of you have solutions? I know the obviou
is to buy a whole new OS. I REALLY need assistance here. I
additional information is needed, please ask and I'll answer an
questions you may need answered in order to help me out
Thanks from Michigan
Ten