NIS 2003 on SP2 and Restore Points fail

[Guy Scharf]

I am building a new system. In installed Windows XP Pro + SP1a, then
installed SP2 and lots of other software.

Finally, I installed Norton Internet Security 2003 with AntiVirus 2003.
The installation process created a system restore point as usual. I
ran LiveUpdate iteratively after the installation to bring everything
up to date.

The next morning, I tried to create a restore point manually. The
process of creating the restore point hung part way through and could
not be cancelled or completed. I had to kill it from the task manager.

I also tried to install another product. That installation too hung
while creating a restore point. Installation could not be cancelled
and I had to kill it too with the task manager.

I then tried to uninstall NIS but the uninstall hung. Perhaps it too
wanted to do something with restore point support?

Finally, I disabled the System Restore feature, uninstalled NIS,
reenabled System Restore, and am now able to create restore points and
install products without any problem.

Has anyone experienced this or know how to resolve it?

Thanks.

Guy

 

[Jupiter Jones [MVP]]

Guy;
It sounds like you resolved it already possibly by turning Off/On
System Restore and uninstalling NIS.
What happens if you reinstall NIS?

 

[Andre Da Costa]

Why didn't you disable NIS 2003 temporarily then create the restore point?
Maybe its preventing you from doing so because it thinks your doing some
bad.

Andre

 

[Guy Scharf]

Why didn't you disable NIS 2003 temporarily then create the
restore point? Maybe its preventing you from doing so because it
thinks your doing some bad.

Tried that. Didn't work.

Guy

 

[Guy Scharf]

Guy;
It sounds like you resolved it already possibly by turning Off/On
System Restore and uninstalling NIS.
What happens if you reinstall NIS?

I've been a little afraid to try that. I thought I'd first ask to
see if this was a known problem, although I couldn't find a similar
report in Google searches.

I've been thinking about what would replace NIS for me. Seems like
that would be something like AVG Free, ZoneAlarm, and a good ad
blocker.

Guy

 

[Andre Da Costa]

Well, you could always go the free way, never killed anyone and proves to be
better than commercial software sometimes.

Andre

 

[Guy Scharf]

Guy;
It sounds like you resolved it already possibly by turning Off/On
System Restore and uninstalling NIS.
What happens if you reinstall NIS?

I retested this morning checking whether System Restore still worked at
each step.

First, I installed NIS 2003 without NAV and without running LiveUpdate.
I rebooted and was able to create a restore point. I then ran
LiveUpdate once and rebooted. I could no longer create a restore
point.

So I turned System restore off, removed NIS, and turned System Restore
back on.

I didn't bother to see if I could disable part of NIS functions and get
System Restore to work as I found the situation unacceptable.

Guy