Gotta say, when I quit AOL (dial-up) to go Broadband with Zen, it really was painless, they were totally Ok about everything, so credit where credit's due.
I was on AOL dial-up for 5 to 6 years actually, main reason was price was Ok and they were the only ones - the ONLY ones - at the time who'd allow unlimited downloads without cutting you off. I can remember downloading XP SP 1 over 10 hours
And yes, I know their software's rubbish and they're aimed at imbeciles but really, they honestly ain't too bad (for dial-up anyway).
Damn sight better than BT & Tiscali, to name just two, anyway.