Network printing problems...

[Mike]

I have a small network with 18 (XP Home) computers in a workgroup.
Everyone is set up to print to a Konica Minolta Biz Hub 350 via tcp port.
At different times through out the day, people will not be able to print,
getting the message "Document failed to print".
Usually, turning the printer off & back on again will fix things, but this
is starting to become a nuciance!
I have replaced the switch (24 port switch, not a hub!), replaced cables,
tried changing print spool settings on the computers.
Konica came out & replaced the print controller board, as well.
I have been trying to sell them on the idea of a server, as they are sharing
files all over the place.
I'm assuming that connecting the printer to a server & sharing out that way
should help things, as well?
What else can I try?!?!?

 

[Thee Chicago Wolf]

I have a small network with 18 (XP Home) computers in a workgroup.

Everyone is set up to print to a Konica Minolta Biz Hub 350 via tcp port.
At different times through out the day, people will not be able to print,
getting the message "Document failed to print".
Usually, turning the printer off & back on again will fix things, but this
is starting to become a nuciance!
I have replaced the switch (24 port switch, not a hub!), replaced cables,
tried changing print spool settings on the computers.
Konica came out & replaced the print controller board, as well.
I have been trying to sell them on the idea of a server, as they are sharing
files all over the place.
I'm assuming that connecting the printer to a server & sharing out that way
should help things, as well?
What else can I try?!?!?

Connecting it to a server would likely compound your problem. Doing a
quick search, I found no information on any kind of firmware update
for the device since it was the first thing I would have checked were
I in your shoes. How about the drivers on the client side? PCL or
Postscript? Are they up to date? V 1.21 are the latest PCL and v 2.0
are the current Postscript. I am used to dealing with HPs so I am more
familiar with the firmware update methodology but perhaps give Konica
/ Minolta a call and ask if the printer does have any firmware update
available for it that might remedy the loss of connectivity. If your
solution to resolve the issue is to power cycle the printer, it's not
likely that it's the client PCs causing the problem.

- Thee Chicago Wolf

 

[M.I.5¾]

I have a small network with 18 (XP Home) computers in a workgroup.
Everyone is set up to print to a Konica Minolta Biz Hub 350 via tcp port.
At different times through out the day, people will not be able to print,
getting the message "Document failed to print".
Usually, turning the printer off & back on again will fix things, but this
is starting to become a nuciance!
I have replaced the switch (24 port switch, not a hub!), replaced cables,
tried changing print spool settings on the computers.
Konica came out & replaced the print controller board, as well.
I have been trying to sell them on the idea of a server, as they are
sharing files all over the place.
I'm assuming that connecting the printer to a server & sharing out that
way should help things, as well?
What else can I try?!?!?

One thing to check for ...

We had a similar problem. It turned out that occasionally someone would
attempt to print on a paper size which was not loaded into the printer (for
example, the US 'letter' size instead of the European 'A4' size). When this
happened, the printer sat waiting for someone to load it with letter sized
paper. Since this was not going to happen, turning it off and back on
cleared the offending document.