Printing Issue - Acrobat Standard 9.0.0 on Win XP Pro

[Jim in Arizona]

An employee is printing a document via Acrobat Standard 9.0.0 to a networked
Konica Minolta Bizhub C353 and the print job is printing thumbnail size
instead of standard 8.5 x 11. The thumbnail is approximately .625" X .875"of
an inch placed at the bottom right corner of the 8.5" X 11" (in portrait)
sheet of paper.

When he prints via MS Word or HTML or anything else, the print job comes out
normal.

I have gone through all the print settings in Acrobat and the printer as
well and everything appears normal. I even tried a few different settings
and even rotating from portrait to landscape. When I rotate a print job, it
comes out slightly smaller (.437" X .25") and placed at the top right corner
(instead of the bottom right like it is when printed in Portrait) of the
8.5" X 11" (in portrait view) page.

I believe I've seen this once before a long time ago but can't remember any
details of it. Anyone else have a clue? If not, my next step would be to
uninstall and re-install Acrobat. I'm hoping to solve the problem instead
(of course).

TIA,
Jim

--

 

[Paul]

An employee is printing a document via Acrobat Standard 9.0.0 to a networked
Konica Minolta Bizhub C353 and the print job is printing thumbnail size
instead of standard 8.5 x 11. The thumbnail is approximately .625" X .875"of
an inch placed at the bottom right corner of the 8.5" X 11" (in portrait)
sheet of paper.

When he prints via MS Word or HTML or anything else, the print job comes out
normal.

I have gone through all the print settings in Acrobat and the printer as
well and everything appears normal. I even tried a few different settings
and even rotating from portrait to landscape. When I rotate a print job, it
comes out slightly smaller (.437" X .25") and placed at the top right corner
(instead of the bottom right like it is when printed in Portrait) of the
8.5" X 11" (in portrait view) page.

I believe I've seen this once before a long time ago but can't remember any
details of it. Anyone else have a clue? If not, my next step would be to
uninstall and re-install Acrobat. I'm hoping to solve the problem instead
(of course).

TIA,
Jim

What if the declared page size in the Acrobat PDF, was huge (like a 72"
long page). And the user was "scaling to fit" a 8.5" piece of paper.
That might give a small image.

Paul

 

[Jim in Arizona]

I actually tried different settings under the 'page scaling' section. I
tried:

None
Fit to printable area
Shrink to Printable Area

The defualt, it would appear, is 'Fit to printable area'. Changing to None
or anything else doesn't seem to matter.

A PDF document that prints normal from my computer then is moved (or copied)
over to his computer to be printed is then printed tiny so it's not the
documents themselves either.

I'm still at a loss and it appears everyone else is too.

I'll give it a day or two more and if I can't find a solution I'll just fix
the problem the old fashioned way (no, not rebooting the computer, which
didn't work anyway); reinstallation.


--

 

[R. McCarty]

With the document open in Reader, what is the Zoom factor set to ?
You might try toggling the value to "Actual Size" and try a print job.

 

[Paul]

I actually tried different settings under the 'page scaling' section. I
tried:

None
Fit to printable area
Shrink to Printable Area

The defualt, it would appear, is 'Fit to printable area'. Changing to None
or anything else doesn't seem to matter.

A PDF document that prints normal from my computer then is moved (or copied)
over to his computer to be printed is then printed tiny so it's not the
documents themselves either.

I'm still at a loss and it appears everyone else is too.

I'll give it a day or two more and if I can't find a solution I'll just fix
the problem the old fashioned way (no, not rebooting the computer, which
didn't work anyway); reinstallation.

This page has a bit of tutorial content for PDF. The jcking00.pdf has some
samples of simple PDF files. The reason I would test with this,
is to eliminate any "cruft" in the file, as the source of the problem.
The resulting file is tiny and doesn't use many features of PDF.

http://home.comcast.net/~jk05/presentations/PDFTutorials.html

http://home.comcast.net/~jk05/presentations/jcking00.pdf

If you paste this into notepad and save as "helloworld.pdf",
the resulting single page document should show the words
"Hello World". The x,y origin on the page, is in the lower
left corner. (185,500) puts the text in the upper two thirds
of the page. The "MediaBox" of 612 x 792, is at the default
72 dpi, so the page size is 8.5" x 11".

The "0.0 g" makes the text black. If it was "0.9 g" the text
would be light gray. I set the font to 48 point, to make it
a bit bigger. One of the reasons I picked this example, is
because there isn't any embedded binary code in it.

***************************** helloworld.pdf *****************************
%PDF-1.2
1 0 obj
<<
/Type /Page
/Parent 5 0 R
/Resources 3 0 R
/Contents 2 0 Rendobj

2 0 obj
<<
/Length 51stream
BT
/F1 48 Tf
1 0 0 1 185 500 Tm
0.0 g
(Hello World)Tj
ET
endstream
endobj

3 0 obj
<<
/ProcSet[/PDF/Text]
endobj

4 0 obj
<<
/Type /Font
/Subtype /Type1
/Name /F1
/BaseFont/Helveticaendobj

5 0 obj
<<
/Type /Pages
/Kids [ 1 0 R ]
/Count 1
/MediaBox
[ 0 0 612 792 ]endobj

6 0 obj
<<
/Type /Catalog
/Pages 5 0 Rendobj

trailer
<<
/Root 6 0 R****************************** end of helloworld.pdf ********************

Have fun,
Paul

 

[Jim in Arizona]

An employee is printing a document via Acrobat Standard 9.0.0 to a
networked Konica Minolta Bizhub C353 and the print job is printing
thumbnail size instead of standard 8.5 x 11. The thumbnail is
approximately .625" X .875"of an inch placed at the bottom right corner of
the 8.5" X 11" (in portrait) sheet of paper.

When he prints via MS Word or HTML or anything else, the print job comes
out normal.

I have gone through all the print settings in Acrobat and the printer as
well and everything appears normal. I even tried a few different settings
and even rotating from portrait to landscape. When I rotate a print job,
it comes out slightly smaller (.437" X .25") and placed at the top right
corner (instead of the bottom right like it is when printed in Portrait)
of the 8.5" X 11" (in portrait view) page.

I believe I've seen this once before a long time ago but can't remember
any details of it. Anyone else have a clue? If not, my next step would be
to uninstall and re-install Acrobat. I'm hoping to solve the problem
instead (of course).

TIA,
Jim

Well, nothing seemed to work to fix this issue. I ended up re-installing
Acrobat Standard and that DID NOT fix the problem. I did find, however, that
the problem seemd to exist only for that user because while logged on as me,
the problem did not occur. I ended up deleting the users profile and when he
logged back in and printed, the problem was gone; the printed page came out
normally.

Although I can't find out now until the problem comes up again, I probably
could have just deleted the C:\Documents and
Settings\companyuser\Application Data\Adobe\Acrobat\VERSION# folder instead
and that may have solved the issue. This same issue exists for two users
where I once worked and I have talked to a co-worker who still works there
about it. She's going to try to delete just the folder I just mentioned and
see if that fixes their issue for them. I hope it works out. Logically,
you'd think it would.

Jim