Need Help with slow printer

[Steve B.]

Customer has a Pentium II 350mhz computer with 384mb memory and XP
with SP2 and all updates. The computer runs at the speed you would
expect for this class computer and is only used for e-mail and
occasional internet browsing. Customer has an HP DeskJet 932 printer.

Within the last month they have started having print issues. On
average it takes five minutes per page for a document to print. If
you try to print a three page document you will wait 15 minutes for
the printer to react. The document shows in the queue and the
computer doesn't appear to be doing anything but waiting.... I can
still browse the internet or do anything else I want to do and there
is no disk activity unless I cause it. The printer works fine from my
laptop. I am just trying to print plain word documents. No graphics
or fancy stuff

I have run a complete virus/spyware cleanup. I have removed
everything from the startup section using msconfig. I have run a
cleaun use ccleaner. I have tried Normal, EPP and ECP settings for
the port, I have disabled and enabled bi directional and I have tried
the printer using parallel and USB connections. No matter what I do
it averages a five minute wait per page before it prints. Strangely
enough if I start the HP diriector and do a test page from there I get
the color butterfly and HP logo immediatley unless something else is
in the queue before it. Small docs like one word word documents also
come out pretty fast but more than two lines takes me back to the five
minute wait.

Any ideas where I can look for this problem?

 

[Guest]

Steve:
Check your first post this date - 2 persons replied...

 

[Steve B.]

Steve:
Check your first post this date - 2 persons replied...

Thanx. My first post nor the two replys have shown up on this end
nor does it show up on through Google (although this one does). Any
chance of getting you to repost what they said in this thread?

Steve B.

 

[Mark Barrett]

Check to make sure he isnt printing black by using the color cartrigages. If
the black is empty it will use the color ones to print the back this will
take forever to print. Also check to see if the black one is still good. I
his print setting you might be able to change it to monochrome only to see
if this will speed it up. If that fixes it you need to double check the
print settings. Im betting it is using the color inks to print black

 

[Steve B.]

Check to make sure he isnt printing black by using the color cartrigages. If
the black is empty it will use the color ones to print the back this will
take forever to print. Also check to see if the black one is still good. I
his print setting you might be able to change it to monochrome only to see
if this will speed it up. If that fixes it you need to double check the
print settings. Im betting it is using the color inks to print black

Mark:
The problem isn't that it takes a long time to print the page but
that it takes a long time to start printing. Once printing starts it
prints at the appropriate speed. Unfortunatley it takes about five
minutes per page before it starts printing and during this time there
is no obvious activity anywhere (drive or processor) it just likes to
make you wait.

Steve B.

 

[Guest]

Thanx. My first post nor the two replys have shown up on this end
nor does it show up on through Google (although this one does). Any
chance of getting you to repost what they said in this thread?

Steve B.

Steve:
On 4-6-05 Lifer wrote: Have you tried removing the printer and its drivers
and reinstalling them after a REstart?

On 4-6-05 bobnrobin wrote: You might try going to the HP web site and
checking for updated drivers for the printer and the OS for the computer. HP
now has an "automatic" notifier you can download which will, about once a
month, ask if yu want it to check for updates.... HTH

 

[Mark Barrett]

Well did you check to see what the processor is doing? Is it running at man
while it is spooling? Have you checked to make sure the printer is set to
print immediatly?