Need help with a series of Crashes on newly purchsed DELL XPS desktop.

A

Andrew Lipinski

Need help with a series of Crashes on newly purchsed DELL
XPS desktop.

I purchased a Dell XPS desktop approximately 3 weeks ago
and have encountered numerous crashes / BSOD. I'm hoping
that I'm posting this information in the correct
newsgroup, if not can someone point me in the right
direction.


At the bottom of this document I will list my hardware and
software specifications.

The errors on the blue screen were varied and today's was :


( 0x86427532, 0x000001BB, 0x00000002, 0x00000003,
0x0000000B )

if this helps.


Prior to today's crash I spoke to a Dell technician over
the phone regarding the other crashes. It seems we may
have resolved that problem ( I think ). He came to the
conclusion that I was having problems with Drivers
associated with McAfee and Kingston products. I fully
removed those products and the crashes stopped up until
today ( it was about 3 days of trouble free operation ).


I'm simply looking for advise and input from someone
knowledgeable with this type of problem.


I'm also trying to figure out if everything was software
related as opposed to hardware related. Reason being if it
is hardware related I have only 2 days left until I can
return the desktop & I really really do not want to do
that, for a variety of reasons.




If anyone reading this can possibly assist me I would
greatly appreciate it.




Sincerely,


Andy L. / Chicago


(e-mail address removed)




Specifications :



Operating System System Model
Windows XP Professional Service Pack 1 (build 2600) Dell
Computer Corporation Dimension XPS
System
Processor a Main Circuit Board b
2833 megahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache Board: Dell Computer
Corp. 0G0729
Serial Number: ..CN4811236D027B.
Bus Clock: 800 megahertz
BIOS: Dell Computer Corporation A01 04/28/2003
Drives Memory Modules c,d
119.96 Gigabytes Usable Hard Drive Capacity
97.37 Gigabytes Hard Drive Free Space

SAMSUNG CD-R/RW SW-248F [CD-ROM drive]
SAMSUNG DVD-ROM SD-616T [CD-ROM drive]
3.5" format removeable media [Floppy drive]

Promise 1X2 Mirror/RAID1 SCSI Disk Device (120.00 GB) --
drive 0 1024 Megabytes Installed Memory

Slot 'CHANNEL A DIMM 0' has 512 MB
Slot 'CHANNEL B DIMM 0' has 512 MB
Slot 'CHANNEL A DIMM 1' is Empty
Slot 'CHANNEL B DIMM 1' is Empty
Local Drive Volumes

c: (on drive 0) 119.96 GB 97.37 GB free

Logins Network Drives
CF333\Administrator
CF333\Andrew Lipinski
NT AUTHORITY\LOCAL SERVICE
NT AUTHORITY\NETWORK SERVICE
NT AUTHORITY\SYSTEM

Installed Microsoft Hotfixes Printers
DirectX
DX819696 (DirectX Update 819696)
Internet Explorer
Q330994 (details...)
Q818529 (details...)
SP1 (SP1)
Windows Media Player
WM817787 (details...)
WM819639 (details...)
Windows XP
SP2
KB817778 (Advanced Networking Pack for Windows
XP) on 08/11/03
KB820291 (Windows XP Hotfix - KB820291) on
07/29/03
KB821253 (Windows XP Hotfix - KB821253) on
07/29/03
KB821557 (Windows XP Hotfix - KB821557) on
07/24/03
KB823559 (Windows XP Hotfix - KB823559) on
07/24/03
KB823980 (Windows XP Hotfix - KB823980) on
07/24/03
Q323255 (details...) on 07/24/03
Q327979 (details...) on 07/17/03
Q328310 (details...) on 07/24/03
Q329048 (details...) on 07/17/03
Q329115 (details...) on 07/24/03
Q329170 (details...) on 07/24/03
Q329390 (details...) on 07/24/03
Q329441 (details...) on 07/24/03
Q329834 (details...) on 07/24/03
Q329909 (details...) on 07/17/03
Q331060 (details...) on 07/17/03
Q331953 (details...) on 07/17/03
Q810565 (details...) on 07/24/03
Q810577 (details...) on 07/24/03
Q810833 (details...) on 07/24/03
Q811493 (details...) on 07/24/03
Q811630 (details...) on 07/24/03
Q811789 (details...) on 07/17/03
Q812415 (details...) on 07/17/03
Q813862 (details...) on 07/17/03
Q814033 (details...) on 07/24/03
Q814995 (details...) on 07/29/03
Q815021 (details...) on 07/24/03
Q815485 (details...) on 07/17/03
Q816979 (details...) on 07/17/03
Q816981 (details...) on 07/17/03
Q816982 (details...) on 07/17/03
Q817287 (details...) on 07/24/03
Q817606 (details...) on 07/24/03


Click here to see all available security Hotfixes.

Marks a HotFix that verifies correctly
Marks a HotFix that fails verification
(Failing hotfixes need to be reinstalled)
An unmarked HotFix lacks the data to allow verification
PaperPort Printer Driver on BIPORT
Send with eFax Messenger Plus on LPT1:

Controllers Display
Standard floppy disk controller
Intel(R) 82801EB Ultra ATA Storage Controllers
Intel(R) 82801EB Ultra ATA Storage Controllers
Secondary IDE Channel [Controller] 128 DDR ATI Radeon
9800 [Display adapter]
128 DDR ATI Radeon 9800 Sec [Display adapter]
Plug and Play Monitor (16.3"vis, January 1998)
PNR PLANAR PE171 [Monitor] (17.1"vis, s/n AE328B03407,
July 2003)
Bus Adapters Multimedia
Win XP Promise FastTrak S150 TX2 (tm) Controller
Intel(R) 82801EB USB Universal Host Controller - 24D2
Intel(R) 82801EB USB Universal Host Controller - 24D4
Intel(R) 82801EB USB Universal Host Controller - 24D7
Intel(R) 82801EB USB Universal Host Controller - 24DE
Standard Enhanced PCI to USB Host Controller Creative
Audigy Audio Processor (WDM)
Communications Other Devices
1394 Net Adapter
Broadcom NetXtreme Gigabit Ethernet
Intel(R) PRO/100 VE Network Connection
Network Card MAC Address: B2:37:C7:31:1E:A4
Network IP Address: 192.168.2.14 / 24 OHCI Compliant
IEEE 1394 Host Controller
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Microsoft USB Wheel Mouse Optical
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub
 
F

Frank

I have found many BSODs to be caused by either the sound or video card
drivers. Especially if the BSODs are occuring mainly during startup. Make
sure you have the latest drivers installed from the manufacturers website.
Does your device manager show any problems with drivers i.e. yellow
explanation marks?
I was also curious if you installed any programs or drivers after purchase
of your Dell desktop? If so they could be causing your problem. CD burner
software has also known to cause problems if not XP compliant. You might
also try going to msconfig and unchecking startup programs which run in the
background that you don't need (maybe one of the background programs is
causing the problem).
You might also try the following sites which are invaluable:
http://www.aumha.org/elist.htm
http://www.kellys-korner-xp.com/xp_abc.htm
Good luck! Look on it as a learning experience. Troubleshooting my own
problems helped me learn more about computers.
Andrew Lipinski said:
Need help with a series of Crashes on newly purchsed DELL
XPS desktop.

I purchased a Dell XPS desktop approximately 3 weeks ago
and have encountered numerous crashes / BSOD. I'm hoping
that I'm posting this information in the correct
newsgroup, if not can someone point me in the right
direction.


At the bottom of this document I will list my hardware and
software specifications.

The errors on the blue screen were varied and today's was :


( 0x86427532, 0x000001BB, 0x00000002, 0x00000003,
0x0000000B )

if this helps.


Prior to today's crash I spoke to a Dell technician over
the phone regarding the other crashes. It seems we may
have resolved that problem ( I think ). He came to the
conclusion that I was having problems with Drivers
associated with McAfee and Kingston products. I fully
removed those products and the crashes stopped up until
today ( it was about 3 days of trouble free operation ).


I'm simply looking for advise and input from someone
knowledgeable with this type of problem.


I'm also trying to figure out if everything was software
related as opposed to hardware related. Reason being if it
is hardware related I have only 2 days left until I can
return the desktop & I really really do not want to do
that, for a variety of reasons.




If anyone reading this can possibly assist me I would
greatly appreciate it.




Sincerely,


Andy L. / Chicago


(e-mail address removed)




Specifications :



Operating System System Model
Windows XP Professional Service Pack 1 (build 2600) Dell
Computer Corporation Dimension XPS
System
Processor a Main Circuit Board b
2833 megahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache Board: Dell Computer
Corp. 0G0729
Serial Number: ..CN4811236D027B.
Bus Clock: 800 megahertz
BIOS: Dell Computer Corporation A01 04/28/2003
Drives Memory Modules c,d
119.96 Gigabytes Usable Hard Drive Capacity
97.37 Gigabytes Hard Drive Free Space

SAMSUNG CD-R/RW SW-248F [CD-ROM drive]
SAMSUNG DVD-ROM SD-616T [CD-ROM drive]
3.5" format removeable media [Floppy drive]

Promise 1X2 Mirror/RAID1 SCSI Disk Device (120.00 GB) --
drive 0 1024 Megabytes Installed Memory

Slot 'CHANNEL A DIMM 0' has 512 MB
Slot 'CHANNEL B DIMM 0' has 512 MB
Slot 'CHANNEL A DIMM 1' is Empty
Slot 'CHANNEL B DIMM 1' is Empty
Local Drive Volumes

c: (on drive 0) 119.96 GB 97.37 GB free

Logins Network Drives
CF333\Administrator
CF333\Andrew Lipinski
NT AUTHORITY\LOCAL SERVICE
NT AUTHORITY\NETWORK SERVICE
NT AUTHORITY\SYSTEM

Installed Microsoft Hotfixes Printers
DirectX
DX819696 (DirectX Update 819696)
Internet Explorer
Q330994 (details...)
Q818529 (details...)
SP1 (SP1)
Windows Media Player
WM817787 (details...)
WM819639 (details...)
Windows XP
SP2
KB817778 (Advanced Networking Pack for Windows
XP) on 08/11/03
KB820291 (Windows XP Hotfix - KB820291) on
07/29/03
KB821253 (Windows XP Hotfix - KB821253) on
07/29/03
KB821557 (Windows XP Hotfix - KB821557) on
07/24/03
KB823559 (Windows XP Hotfix - KB823559) on
07/24/03
KB823980 (Windows XP Hotfix - KB823980) on
07/24/03
Q323255 (details...) on 07/24/03
Q327979 (details...) on 07/17/03
Q328310 (details...) on 07/24/03
Q329048 (details...) on 07/17/03
Q329115 (details...) on 07/24/03
Q329170 (details...) on 07/24/03
Q329390 (details...) on 07/24/03
Q329441 (details...) on 07/24/03
Q329834 (details...) on 07/24/03
Q329909 (details...) on 07/17/03
Q331060 (details...) on 07/17/03
Q331953 (details...) on 07/17/03
Q810565 (details...) on 07/24/03
Q810577 (details...) on 07/24/03
Q810833 (details...) on 07/24/03
Q811493 (details...) on 07/24/03
Q811630 (details...) on 07/24/03
Q811789 (details...) on 07/17/03
Q812415 (details...) on 07/17/03
Q813862 (details...) on 07/17/03
Q814033 (details...) on 07/24/03
Q814995 (details...) on 07/29/03
Q815021 (details...) on 07/24/03
Q815485 (details...) on 07/17/03
Q816979 (details...) on 07/17/03
Q816981 (details...) on 07/17/03
Q816982 (details...) on 07/17/03
Q817287 (details...) on 07/24/03
Q817606 (details...) on 07/24/03


Click here to see all available security Hotfixes.

Marks a HotFix that verifies correctly
Marks a HotFix that fails verification
(Failing hotfixes need to be reinstalled)
An unmarked HotFix lacks the data to allow verification
PaperPort Printer Driver on BIPORT
Send with eFax Messenger Plus on LPT1:

Controllers Display
Standard floppy disk controller
Intel(R) 82801EB Ultra ATA Storage Controllers
Intel(R) 82801EB Ultra ATA Storage Controllers
Secondary IDE Channel [Controller] 128 DDR ATI Radeon
9800 [Display adapter]
128 DDR ATI Radeon 9800 Sec [Display adapter]
Plug and Play Monitor (16.3"vis, January 1998)
PNR PLANAR PE171 [Monitor] (17.1"vis, s/n AE328B03407,
July 2003)
Bus Adapters Multimedia
Win XP Promise FastTrak S150 TX2 (tm) Controller
Intel(R) 82801EB USB Universal Host Controller - 24D2
Intel(R) 82801EB USB Universal Host Controller - 24D4
Intel(R) 82801EB USB Universal Host Controller - 24D7
Intel(R) 82801EB USB Universal Host Controller - 24DE
Standard Enhanced PCI to USB Host Controller Creative
Audigy Audio Processor (WDM)
Communications Other Devices
1394 Net Adapter
Broadcom NetXtreme Gigabit Ethernet
Intel(R) PRO/100 VE Network Connection
Network Card MAC Address: B2:37:C7:31:1E:A4
Network IP Address: 192.168.2.14 / 24 OHCI Compliant
IEEE 1394 Host Controller
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Microsoft USB Wheel Mouse Optical
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub
Click to expand...
 

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