My Web Based Email won't allow me to attach even word documents

[Guest]

How do I solve this, my service provider was able to provide some support and
identify it as being a browser problem. I run a quick diagnostic and still
get no further ahead.

I have disabled the Norton office plug in at this point

Any suggestions or quick fixes

 

[Gordon]

How do I solve this, my service provider was able to provide some support
and
identify it as being a browser problem. I run a quick diagnostic and still
get no further ahead.

I have disabled the Norton office plug in at this point

Any suggestions or quick fixes

Depends on many things - like what webmail are you using? What happens when
you try and attach a file to a message?