My thunderbird mail has stopped working...please advise

[alpha]

Hello, i have been seeking help on the mozilla forum with no joy
yet....perhaps someone here knows whats wrong.....

i cannot load thunderbird...when i click on the .exe file i see a
loading symbol for 1 second then it vanishes.....i uninstalled
thunderbird and downloaded it again but the same happens...

Note: It used to work fine....then i downloaded a dozen or so
extensions which i installed.....closed thundirbird for them to take
effect and it has not worked since....even reinstalling from scratch
makes no difference

any suggestions???.....Please Help

many thanks........A

 

[Anti_Freak_Machine]

Hello, i have been seeking help on the mozilla forum with no joy
yet....perhaps someone here knows whats wrong.....

i cannot load thunderbird...when i click on the .exe file i see a
loading symbol for 1 second then it vanishes.....i uninstalled
thunderbird and downloaded it again but the same happens...

Note: It used to work fine....then i downloaded a dozen or so
extensions which i installed.....closed thundirbird for them to take
effect and it has not worked since....even reinstalling from scratch
makes no difference

any suggestions???.....Please Help

many thanks........A

It sounds like an extension corrupted it.
Try this:
Uninstall it again
After that is done, delete this folder
C:\Documents and Settings\mike\Application Data\Thunderbird\
(where mike is your username on your computer)

Now try reinstalling it. (You will need to re-enter your settings)

 

[stxol]

You probably have a corrupted profile. This often happens as a
consequence of installing and/or uninstalling certain extensions. It
is not enough to uninstall. You need to create a new profile as well.
For instructions, go here:
http://kb.mozillazine.org/Thunderbi...ocations.2C_Migration.2C_and_Backup.2FRestore

 

[Lordy]

It sounds like an extension corrupted it.
Try this:
Uninstall it again
After that is done, delete this folder
C:\Documents and Settings\mike\Application Data\Thunderbird\
(where mike is your username on your computer)

Now try reinstalling it. (You will need to re-enter your settings)

Er. Wont this delete all thier EMAILS!!!!!!!!

(One reason I keep my important ones on the POP Server as much as possible)

 

[wald]

Note: It used to work fine....then i downloaded a dozen or so
extensions which i installed.....closed thundirbird for them to
take effect and it has not worked since....even reinstalling
from scratch makes no difference

Well, then it's probably one of the extensions that messes things
up. The usual plan for these situations:

(1) Start Thunderbird in "safe mode", which means that it won't
load any extensions. For instructions on this, see:

http://kb.mozillazine.org/Safe_Mode_(Firefox)

In safe mode, you can start uninstalling extensions. Remove them
all together, or one by one, restart TBird each time, if you want
to find the extension that causes the problems.

(2) If that doesn't work, simply make a new, clean user profile.
Do *NOT* delete your old profile (as another poster suggested) if
you want to keep your mail. It is possible to copy the email
archive files to your new profile afterwards.
To make a new profile, see this page:

http://www.mozilla.org/support/thunderbird/profile

You basically start "thunderbird.exe -profilemanager" to get an
interface for managing your profiles.

Well, good luck with all that,

Wald

 

[alpha]

It sounds like an extension corrupted it.

Try this:
Uninstall it again
After that is done, delete this folder
C:\Documents and Settings\mike\Application Data\Thunderbird\
(where mike is your username on your computer)

Now try reinstalling it. (You will need to re-enter your settings)

Thanks for the good advice....All is well now........regards....A

 

[alpha]

It sounds like an extension corrupted it.

Er. Wont this delete all thier EMAILS!!!!!!!!

(One reason I keep my important ones on the POP Server as much as possible)

Thanks.....All is well now.....regards......Al

 

[alpha]

You probably have a corrupted profile. This often happens as a
consequence of installing and/or uninstalling certain extensions. It
is not enough to uninstall. You need to create a new profile as well.
For instructions, go here:
http://kb.mozillazine.org/Thunderbi...ocations.2C_Migration.2C_and_Backup.2FRestore

thankyou......All is well again....Al

 

[alpha]

Well, then it's probably one of the extensions that messes things
up. The usual plan for these situations:

(1) Start Thunderbird in "safe mode", which means that it won't
load any extensions. For instructions on this, see:

http://kb.mozillazine.org/Safe_Mode_(Firefox)

In safe mode, you can start uninstalling extensions. Remove them
all together, or one by one, restart TBird each time, if you want
to find the extension that causes the problems.

(2) If that doesn't work, simply make a new, clean user profile.
Do *NOT* delete your old profile (as another poster suggested) if
you want to keep your mail. It is possible to copy the email
archive files to your new profile afterwards.
To make a new profile, see this page:

http://www.mozilla.org/support/thunderbird/profile

You basically start "thunderbird.exe -profilemanager" to get an
interface for managing your profiles.

Well, good luck with all that,

Wald

thanks a million......all is fixed now....regards.....A