bspeed said:
Sorry I will be more detailed.
I will receive an email message with an attachment, I open it, and
decide to
forward the attachment to maybe 15 people. I make sure that when I
hit
forward and start to place the email adresses into the boxes that
the
attachment is there. But when the email arrives at the person's
inbox, there
is the body of the email but for some reason the attachment is not
there. It
can be an attachment that is a WMV (not WMS) file or jpeg. It
happens all the
time.
I wonder if I need to change the way I send the email, maybe as html
or
plain text. Does it matter?
Perhaps you are forwarding only part of the original message. If you
forward *inline* (i.e., insert the original e-mail within your new
e-mail), not everything gets inserted. Obviously all the headers for
the original e-mail are lost in your "forward". An inline forward
will not include everything of the original message; however, even an
inline forward should include the attachments from the original
message so I suspect you have anti-virus, anti-spam, or other
anti-malware or security software, perhaps as plug-ins to Outlook,
that is affecting the behavior of Outlook for inline forwarding. Are
you using Exchange as your mail server? Check with your mail admin if
they are stripping attachments on outbound e-mails that leave their
domain.
The problem could be the attachment is still in the received copy of
your forwarded e-mail but the recipient can't see it. Have them check
the size of the mail item they receive from you to see how big it is.
Perhaps you are incorrectly using Rich-Text Format (RTF) when sending
e-mails. RTF should only be used between Outlook users sending to
each other within the same Exchange organization. That is, unless you
are using Exchange (to prevent mangling of RTF mails) and unless you
can guarantee the recipient also uses Outlook, you should not be using
RTF. Normally you should only send in plain-text for HTML formats.
The recipient might have a Winmail.dat attachment which contains your
RTF message but they might not have a means of opening it because
their e-mail client doesn't support Microsoft's proprietary RTF
document standard. See:
http://www.quarella.co.uk/email/attachments.html
http://support.microsoft.com/kb/278061/en-us
http://support.microsoft.com/kb/830302/en-us
Configure Outlook to forward as an attachment. Then the original
e-mail will become an attachment in your *new* e-mail that you are
sending to others. Then everything of the original message will get
included. However, it also means that the recipients of your message
will have to first open the attachment which is a copy of the original
e-mail with its attachment, and then they will have to save the
attachment from that original message. Besides providing your
recipients with an ACTUAL copy of the original message, it makes it
easy for them to reply to the originator (and not back to you who
forwarded it to them). If you inline forward, the recipient won't
have the actual original message. Inline forwarding isn't forwarding
but rather it is replying while changing the recipient.
If you do not forward the original message as an attachment, you
really are not forwarding the original message. You are paraphrasing
the original message because not all of it gets included. Forwarding
inline is the same as replying to the original message (but changing
the recipient from the originator to your new list of recipients).
