my daughter downloaded a free game and now puter sooooo slow

[Guest]

Help!!!!!! from the subject line you can see my problem. She unistalled the
game and some kind of typing program that they have at school. I did a search
and of course found two pages of garbage still on computer how do i get rid
of it once and for all.
Yes I have done an ewido scan, spybot, adaware, and spyware scans.
in advance thank you for your help.
wendy

 

[David H. Lipman]

From: "wendy" <[email protected]>

| Help!!!!!! from the subject line you can see my problem. She unistalled the
| game and some kind of typing program that they have at school. I did a search
| and of course found two pages of garbage still on computer how do i get rid
| of it once and for all.
| Yes I have done an ewido scan, spybot, adaware, and spyware scans.
| in advance thank you for your help.
| wendy



If you are using any version of Sun Java that is prior to JRE Version 5.0,
then you are strongly urged to remove any/all versions that are prior to JRE
Version 5.0. There are vulnerabilities in them and they are actively being exploited.
It is possible that is how you got infected with malware.

Therefore, it is highly suggested that if there are any prior versions of Sun Java
to Version 5 on the PC that they be removed and Sun Java JRE Version 5.0 Update 6
be installed ASAP.

http://www.java.com/en/download/manual.jsp


For non-viral malware...

Please download, install and update the following software...

* Ad-aware SE v1.06
http://www.lavasoft.de/
http://www.lavasoftusa.com/

* SpyBot Search and Destroy v1.4
http://security.kolla.de/

After the software is updated, I suggest scanning the system in Safe Mode.

I also suggest downloading, installing and updating BHODemon for any Browser Helper Objects
that may be on the PC.

* BHODemon

http://www.majorgeeks.com/downloadget.php?id=3550&file=11&evp=245a87539eea8ed6904332b4b8b8442d

For viral malware...

* Download MULTI_AV.EXE from the URL --
http://www.ik-cs.com/programs/virtools/Multi_AV.exe

To use this utility, perform the following...
Execute; Multi_AV.exe { Note: You must use the default folder C:\AV-CLS }
Choose; Unzip
Choose; Close

Execute; C:\AV-CLS\StartMenu.BAT
{ or Double-click on 'Start Menu' in C:\AV-CLS }

NOTE: You may have to disable your software FireWall or allow WGET.EXE to go through your
FireWall to allow it to download the needed AV vendor related files.

C:\AV-CLS\StartMenu.BAT -- { or Double-click on 'Start Menu' in C:\AV-CLS}
This will bring up the initial menu of choices and should be executed in Normal Mode.
This way all the components can be downloaded from each AV vendor's web site.
The choices are; Sophos, Trend, McAfee, Kaspersky, Exit this menu and Reboot the PC.

You can choose to go to each menu item and just download the needed files or you can
download the files and perform a scan in Normal Mode. Once you have downloaded the files
needed for each scanner you want to use, you should reboot the PC into Safe Mode [F8 key
during boot] and re-run the menu again and choose which scanner you want to run in Safe
Mode. It is suggested to run the scanners in both Safe Mode and Normal Mode.

When the menu is displayed hitting 'H' or 'h' will bring up a more comprehensive PDF help
file. http://www.ik-cs.com/multi-av.htm


* * * Please report back your results * * *

 

[Ron Martell]

Help!!!!!! from the subject line you can see my problem. She unistalled the
game and some kind of typing program that they have at school. I did a search
and of course found two pages of garbage still on computer how do i get rid
of it once and for all.
Yes I have done an ewido scan, spybot, adaware, and spyware scans.
in advance thank you for your help.
wendy

Press Ctrl+Alt+Delete to bring up the Windows Task Manager.
Go to the Processes tab.
Click twice on the CPU column header to sort the list into descending
order based on CPU usage.
Make note of the top 5 or so items on the list and their CPU usage and
post that information back here.

On a normal system that has no active applications showing on the task
bar the "System Idle Process", which is a filler entry generated to
account for the time when the computer has nothing to do, should be at
the top of the list with a value of 90% or more.

Good luck

Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2006)
On-Line Help Computer Service
http://onlinehelp.bc.ca

"Anyone who thinks that they are too small to make a difference
has never been in bed with a mosquito."

 

[All Things Mopar]

Today =?Utf-8?B?d2VuZHk=?= commented courteously on the
subject at hand

Help!!!!!! from the subject line you can see my problem.
She unistalled the game and some kind of typing program
that they have at school. I did a search and of course
found two pages of garbage still on computer how do i get
rid of it once and for all.
Yes I have done an ewido scan, spybot, adaware, and spyware
scans. in advance thank you for your help.
wendy

What O/S? If Windoze, why'd you give her Admin right? You set
any RPs? Does she know how and why? You got a good image backup?
Sufficiently infected/corrupt, and you're looking at a nuke and
reinstall.

 

[Guest]

HI david I did everything up until doing the program for the viral malware as
I am not computer literate enough to understand what you suggested to do but
thank you so much.
wendy

From: "wendy" <[email protected]>

| Help!!!!!! from the subject line you can see my problem. She unistalled the
| game and some kind of typing program that they have at school. I did a search
| and of course found two pages of garbage still on computer how do i get rid
| of it once and for all.
| Yes I have done an ewido scan, spybot, adaware, and spyware scans.
| in advance thank you for your help.
| wendy



If you are using any version of Sun Java that is prior to JRE Version 5.0,
then you are strongly urged to remove any/all versions that are prior to JRE
Version 5.0. There are vulnerabilities in them and they are actively being exploited.
It is possible that is how you got infected with malware.

Therefore, it is highly suggested that if there are any prior versions of Sun Java
to Version 5 on the PC that they be removed and Sun Java JRE Version 5.0 Update 6
be installed ASAP.

http://www.java.com/en/download/manual.jsp


For non-viral malware...

Please download, install and update the following software...

* Ad-aware SE v1.06
http://www.lavasoft.de/
http://www.lavasoftusa.com/

* SpyBot Search and Destroy v1.4
http://security.kolla.de/

After the software is updated, I suggest scanning the system in Safe Mode.

I also suggest downloading, installing and updating BHODemon for any Browser Helper Objects
that may be on the PC.

* BHODemon

http://www.majorgeeks.com/downloadget.php?id=3550&file=11&evp=245a87539eea8ed6904332b4b8b8442d

For viral malware...

* Download MULTI_AV.EXE from the URL --
http://www.ik-cs.com/programs/virtools/Multi_AV.exe

To use this utility, perform the following...
Execute; Multi_AV.exe { Note: You must use the default folder C:\AV-CLS }
Choose; Unzip
Choose; Close

Execute; C:\AV-CLS\StartMenu.BAT
{ or Double-click on 'Start Menu' in C:\AV-CLS }

NOTE: You may have to disable your software FireWall or allow WGET.EXE to go through your
FireWall to allow it to download the needed AV vendor related files.

C:\AV-CLS\StartMenu.BAT -- { or Double-click on 'Start Menu' in C:\AV-CLS}
This will bring up the initial menu of choices and should be executed in Normal Mode.
This way all the components can be downloaded from each AV vendor's web site.
The choices are; Sophos, Trend, McAfee, Kaspersky, Exit this menu and Reboot the PC.

You can choose to go to each menu item and just download the needed files or you can
download the files and perform a scan in Normal Mode. Once you have downloaded the files
needed for each scanner you want to use, you should reboot the PC into Safe Mode [F8 key
during boot] and re-run the menu again and choose which scanner you want to run in Safe
Mode. It is suggested to run the scanners in both Safe Mode and Normal Mode.

When the menu is displayed hitting 'H' or 'h' will bring up a more comprehensive PDF help
file. http://www.ik-cs.com/multi-av.htm


* * * Please report back your results * * *