MSPaint

[Marilyn and Bob]

I have a new computer with XP Home (SP1a + all critical and most regular
upgrades) + SATA/AHCI drivers. I tried using MSPaint the other day and got
the following message:
Paint has encountered a problem and needs to close. We are sorry for the
inconvenience.

This follows the use of a legacy Graphics program (Corel Printhouse) which
generated a similar message. I had not tried Paint before and have no idea
how far this problem goes back.

*************

I have uninstalled/rebooted/reinstalled MSPaint. Same problem.

I have reinstalled WindowsXP on to of itself twice, once from Windows, once
from a CD boot. Still same problem.

********************

The following is excerpted from the Dr. Watson log:

Application exception occurred:
App: C:\WINDOWS\system32\mspaint.exe (pid=3740)
When: 8/13/2004 @ 17:55:56.953
Exception number: c0000094 (divide by zero)

*----> System Information <----*
Computer Name: BOBJ
User Name: Owner
Terminal Session Id: 0
Number of Processors: 1
Processor Type: x86 Family 15 Model 3 Stepping 4
Windows Version: 5.1
Current Build: 2600
Service Pack: 1
Current Type: Uniprocessor Free
Registered Organization: Home User
Registered Owner: Robert Jacobson

<snip>
*----> Module List <----*
(0000000001000000 - 0000000001056000: C:\WINDOWS\system32\mspaint.exe
(0000000010000000 - 0000000010007000: D:\Program
Files\Logitech\MouseWare\System\LgWndHk.dll
(000000005ad70000 - 000000005ada4000: C:\WINDOWS\System32\uxtheme.dll
(0000000070a70000 - 0000000070ad4000: C:\WINDOWS\system32\SHLWAPI.dll
(0000000070d00000 - 0000000070ea1000:
C:\WINDOWS\WinSxS\x86_Microsoft.Windows.GdiPlus_6595b64144ccf1df_1.0.10.0_x-
ww_712befd8\gdiplus.dll
(0000000071950000 - 0000000071a34000:
C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0
..2600.1515_x-ww_7bb98b8a\COMCTL32.dll
(0000000072830000 - 0000000072922000: C:\WINDOWS\system32\MFC42u.DLL
(0000000076390000 - 00000000763ac000: C:\WINDOWS\system32\IMM32.dll
(00000000763b0000 - 00000000763f5000: C:\WINDOWS\system32\comdlg32.dll
(0000000077120000 - 00000000771ab000: C:\WINDOWS\system32\OLEAUT32.dll
(00000000771b0000 - 00000000772d4000: C:\WINDOWS\system32\ole32.dll
(00000000773d0000 - 0000000077bca000: C:\WINDOWS\system32\SHELL32.dll
(0000000077c00000 - 0000000077c07000: C:\WINDOWS\system32\VERSION.dll
(0000000077c10000 - 0000000077c63000: C:\WINDOWS\system32\MSVCRT.dll
(0000000077d40000 - 0000000077dcc000: C:\WINDOWS\system32\USER32.dll
(0000000077dd0000 - 0000000077e5d000: C:\WINDOWS\system32\ADVAPI32.dll
(0000000077e60000 - 0000000077f46000: C:\WINDOWS\system32\kernel32.dll
(0000000077f50000 - 0000000077ff7000: C:\WINDOWS\System32\ntdll.dll
(0000000078000000 - 0000000078087000: C:\WINDOWS\system32\RPCRT4.dll
(000000007e090000 - 000000007e0d1000: C:\WINDOWS\system32\GDI32.dll

*----> State Dump for Thread Id 0xa98 <----*

eax=00138800 ebx=7e094adb ecx=00000000 edx=00000000 esi=0103df88edi=00274dcc
eip=0101d450 esp=0006fa6c ebp=0006fef8 iopl=0 nv up ei pl nz na
ponccs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000efl=00000206

*** ERROR: Module load completed but symbols could not be loaded for
C:\WINDOWS\system32\mspaint.exe
function: mspaint
0101d42e 5c pop esp
0101d42f 0200 add al,[eax]
0101d431 00ff add bh,bh
0101d433 7708 ja mspaint+0x1d43d (0101d43d)
0101d435 ffd3 call ebx
0101d437 898660020000 mov [esi+0x260],eax
0101d43d 8b8634020000 mov eax,[esi+0x234]
0101d443 69c0e8030000 imul eax,eax,0x3e8
0101d449 8b8e3c020000 mov ecx,[esi+0x23c]
0101d44f 99 cdq
FAULT ->0101d450 f7f9 idiv ecx
0101d452 6a0a push 0xa
0101d454 59 pop ecx
0101d455 8bae40020000 mov ebp,[esi+0x240]
0101d45b 6a0a push 0xa
0101d45d 83c005 add eax,0x5
0101d460 99 cdq
0101d461 f7f9 idiv ecx
0101d463 8bc8 mov ecx,eax
0101d465 8b8638020000 mov eax,[esi+0x238]
0101d46b 69c0e8030000 imul eax,eax,0x3e8
<snip>

*----> Stack Back Trace <----*
*** ERROR: Symbol file could not be found. Defaulted to export symbols for
C:\WINDOWS\System32\ntdll.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for
C:\WINDOWS\system32\USER32.dll -
WARNING: Stack unwind information not available. Following frames may be
wrong.
*** ERROR: Symbol file could not be found. Defaulted to export symbols for
C:\WINDOWS\WinSxS\x86_Microsoft.Windows.GdiPlus_6595b64144ccf1df_1.0.10.0_x-
ww_712befd8\gdiplus.dll -

<snip>

******************

Anyone has an idea to fix this problem? And what is this missing symbol
file?

 

[Marilyn and Bob]

P.S. I have also tried removing the Paint registry key (Kelly's corner 191)
with no change.
--
Peace,
BobJ

I have a new computer with XP Home (SP1a + all critical and most regular
upgrades) + SATA/AHCI drivers. I tried using MSPaint the other day and got
the following message:
Paint has encountered a problem and needs to close. We are sorry for the
inconvenience.

<snip>

 

[Guest]

i uninstalled paint in the add/remove windows
components,,then deleted the paint registry
key,,reinstalled paint,, and it worked again.

 

[Marilyn and Bob]

I just ununstalled and reinstalled MSPaint again. The registry entry was
not present before or after the uninstall reinstall. Same error.

 

[Kelly]

Had you ran the edit on line 191 (right hand side)
http://www.kellys-korner-xp.com/xp_tweaks.htm

 

[Marilyn and Bob]

Yes, and, in addition, as I said, I do not and DID NOT have that registry
key at all. I even uninstalled MSPaint and then manually went through the
registry and deleted every reference to MSPaint (including the MRU's),
reinstalled Paint. Same error.

Then I set MSConfig to the Diagnostic Startup mode, rebooted and tried
again. No luck. Rebooted normally and ran EndItAll 2. Still no joy.

 

[Mick Doherty]

Probably totally unrelated, but I remember having a similar problem in ME.
Paint would crash when I was editing a 24 bit bitmap, but was fine for
anything else. It turned out to be the Graphics Driver. Your problem may be
totally unrelated but what harm does it do to try another driver?

 

[Marilyn and Bob]

Funny you said that! I'm pretty sure you are right. I was doing some more
diagnosing and when I booted into Safe Mode it worked. I got into Paint and
it rebuilt the keys in the registry. I then tried in VGA mode (which I
assume loads all/most of the drivers other than the video drivers). It
worked again. So my guess is that it has something to do with my ATI Radeon
(Catalyst) drivers. Time to go back to the Dell forum with this info and to
do a search on the ATI site (I have the latest drivers). I may also try the
original drivers that came with the computer. Thanks all.
--
Peace,
BobJ



"Mick Doherty"