WINWORD.EXE: 0xC0000005: Access violation reading location 0x00000

[Guest]

Hi,
I started getting error messages on attempts to open winword. I have tried
system restore, and reinstall winword but the error persists. thanks

here's what disassembly showed:
308248F2 mov ecx,dword ptr [eax]

here's the debugger output:
'WINWORD.EXE': Loaded 'C:\Program Files\Microsoft
Office\Office10\WINWORD.EXE', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\WINDOWS\system32\ntdll.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\WINDOWS\system32\kernel32.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\WINDOWS\system32\advapi32.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\WINDOWS\system32\rpcrt4.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\WINDOWS\system32\secur32.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\WINDOWS\system32\gdi32.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\WINDOWS\system32\user32.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\WINDOWS\system32\ole32.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\WINDOWS\system32\msvcrt.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Program Files\Common Files\Microsoft
Shared\Office10\MSO.DLL', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\WINDOWS\system32\uxtheme.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Program Files\SiteAdvisor\6172\saHook.dll', No
symbols loaded.
'WINWORD.EXE': Loaded 'C:\WINDOWS\system32\shell32.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\WINDOWS\system32\shlwapi.dll', No symbols loaded.
'WINWORD.EXE': Loaded
'C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2180_x-ww_a84f1ff9\comctl32.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\WINDOWS\system32\comctl32.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\WINDOWS\system32\clbcatq.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\WINDOWS\system32\comres.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\WINDOWS\system32\oleaut32.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\WINDOWS\system32\version.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\WINDOWS\system32\msi.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\WINDOWS\system32\xpsp2res.dll', Binary was not
built with debug information.
'WINWORD.EXE': Loaded 'C:\Program Files\Common Files\Microsoft
Shared\Office10\RICHED20.DLL', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\WINDOWS\system32\sxs.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\WINDOWS\system32\msctf.dll', No symbols loaded.
Unhandled exception at 0x308248f2 in WINWORD.EXE: 0xC0000005: Access
violation reading location 0x00000030.
First-chance exception at 0x308248f2 in WINWORD.EXE: 0xC0000005: Access
violation reading location 0x00000030.
Unhandled exception at 0x308248f2 in WINWORD.EXE: 0xC0000005: Access
violation reading location 0x00000030.

 

[createwindow]

Dear wfhors,

Try turning off your McAfee virus scanner. Does that help?

Hope that helps.

CreateWindow
http://mymessagetaker.com
The while-you-were-out message program you have been looking for!

 

[Guest]

Thank you for the suggestion. I did not work. I have since tried a 2 week
system restore but that didn't help either.