Error: Symbol file could not be found

S

Steve

Explorer is locking up every time I try to delete a folder or try to open the
properties. Then writes a DrWtsn32.log and tries to send a report off but
stops shorts. Everything appears to be working and all my applications
appear to be working fine. I'm using Norton 360, WinXP Professional. I have
virus scanned and run Registry Mechanic in hpoes it wouls resolve it. I have
no idea where else to check the problem. Would appreciate some guidance...
The below is the DrWtsn32.log, I have shorten it but can sent the whole file
if helpful. Steve

Microsoft (R) DrWtsn32
Copyright (C) 1985-2001 Microsoft Corp. All rights reserved.



Application exception occurred:
App: C:\WINNT\explorer.exe (pid=1244)
When: 3/28/2009 @ 20:03:42.041
Exception number: c0000005 (access violation)

*----> System Information <----*
Computer Name: CJ976820-A
User Name: Stephen Rice
Terminal Session Id: 0
Number of Processors: 1
Processor Type: x86 Family 6 Model 4 Stepping 4
Windows Version: 5.1
Current Build: 2600
Service Pack: 3
Current Type: Uniprocessor Free
Registered Organization:
Registered Owner: Steve

*----> Task List <----*
0 System Process
4 System
488 smss.exe
540 csrss.exe
564 winlogon.exe
608 services.exe
628 lsass.exe
796 svchost.exe
844 svchost.exe
912 svchost.exe
1104 svchost.exe
1232 svchost.exe
1336 spoolsv.exe
1752 type32.exe
1816 ctfmon.exe
1824 RUNDLL32.EXE
1852 ImgIcon.exe
1880 point32.exe
1912 rundll32.exe
1932 RoxWatchTray9.exe
1992 ISUSPM.exe
2040 bagent.exe
172 ATKKBService.exe
236 svchost.exe
364 IntuitUpdateService.exe
416 jqs.exe
476 mdm.exe
900 ccSvcHst.exe
2480 svchost.exe
2512 uphclean.exe
2632 ccSvcHst.exe
2648 ViewpointService.exe
2672 svchost.exe
2716 dmadmin.exe
388 RoxMediaDB9.exe
264 alg.exe
2280 RoxWatch9.exe
2364 CPSHelpRunner.exe
1244 explorer.exe
3136 drwtsn32.exe

*----> Module List <----*
(0000000000400000 - 0000000000409000: C:\WINNT\system32\Normaliz.dll
(0000000000d10000 - 0000000000d4d000: C:\WINNT\system32\webcheck.dll
(0000000001000000 - 00000000010ff000: C:\WINNT\explorer.exe
(0000000001440000 - 0000000001705000: C:\WINNT\system32\xpsp2res.dll
(0000000001d70000 - 0000000001d7e000: C:\WINNT\system32\eappprxy.dll
(0000000002000000 - 0000000002a91000: C:\WINNT\system32\ieframe.dll
(0000000002c50000 - 0000000002c78000: C:\WINNT\system32\OneX.DLL
(0000000003260000 - 0000000003289000: C:\WINNT\system32\msls31.dll
(0000000004390000 - 00000000043eb000: C:\Program Files\Common
Files\Microsoft Shared\INK\SKCHUI.DLL
(0000000004b70000 - 0000000004b7f000: C:\Program
Files\Ontrack\ZipMagic\ZMCopy.dll
(0000000008d40000 - 0000000008e10000: C:\WINNT\system32\chkidgif.dll
(00000000090a0000 - 00000000091d5000: C:\WINNT\system32\ipxascal.dll
(0000000009b50000 - 0000000009bab000: C:\Program Files\Common
Files\Adobe\Acrobat\ActiveX\PDFShell.dll
(0000000009bb0000 - 0000000009be6000: C:\Program
Files\SolidDocuments\SolidConverterPDF\SCPDF\ExploreExtPDF.dll
(000000000a470000 - 000000000a487000: C:\WINNT\system32\odbcint.dll
(000000000aef0000 - 000000000af4e000: C:\WINNT\system32\mataldsk.dll

-- Removes to shorten --

*----> State Dump for Thread Id 0x4c0 <----*

eax=00000001 ebx=00000003 ecx=03430288 edx=00002013 esi=01ecc5d8 edi=00000000
eip=7c90e4f4 esp=0007fef0 ebp=0007ff08 iopl=0 nv up ei pl nz na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000202

*** ERROR: Symbol file could not be found. Defaulted to export symbols for
C:\WINNT\system32\ntdll.dll -
function: ntdll!KiFastSystemCallRet
7c90e4da e829000000 call ntdll!RtlRaiseException (7c90e508)
7c90e4df 8b0424 mov eax,[esp]
7c90e4e2 8be5 mov esp,ebp
7c90e4e4 5d pop ebp
7c90e4e5 c3 ret
7c90e4e6 8da42400000000 lea esp,[esp]
7c90e4ed 8d4900 lea ecx,[ecx]
ntdll!KiFastSystemCall:
7c90e4f0 8bd4 mov edx,esp
7c90e4f2 0f34 sysenter
ntdll!KiFastSystemCallRet:
7c90e4f4 c3 ret
7c90e4f5 8da42400000000 lea esp,[esp]
7c90e4fc 8d642400 lea esp,[esp]
ntdll!KiIntSystemCall:
7c90e500 8d542408 lea edx,[esp+0x8]
7c90e504 cd2e int 2e
7c90e506 c3 ret
7c90e507 90 nop
ntdll!RtlRaiseException:
7c90e508 55 push ebp
7c90e509 8bec mov ebp,esp

*----> Stack Back Trace <----*
*** ERROR: Symbol file could not be found. Defaulted to export symbols for
C:\WINNT\system32\SHELL32.dll -
WARNING: Stack unwind information not available. Following frames may be
wrong.
*** ERROR: Module load completed but symbols could not be loaded for
C:\WINNT\explorer.exe
*** ERROR: Symbol file could not be found. Defaulted to export symbols for
C:\WINNT\system32\kernel32.dll -
ChildEBP RetAddr Args to Child

-- And on and on it goes.....
 
L

Lem

Steve said:
Explorer is locking up every time I try to delete a folder or try to open the
properties. Then writes a DrWtsn32.log and tries to send a report off but
stops shorts. Everything appears to be working and all my applications
appear to be working fine. I'm using Norton 360, WinXP Professional. I have
virus scanned and run Registry Mechanic in hpoes it wouls resolve it. I have
no idea where else to check the problem. Would appreciate some guidance...
The below is the DrWtsn32.log, I have shorten it but can sent the whole file
if helpful. Steve

Microsoft (R) DrWtsn32
Copyright (C) 1985-2001 Microsoft Corp. All rights reserved.



Application exception occurred:
App: C:\WINNT\explorer.exe (pid=1244)
When: 3/28/2009 @ 20:03:42.041
Exception number: c0000005 (access violation)

*----> System Information <----*
Computer Name: CJ976820-A
User Name: Stephen Rice
Terminal Session Id: 0
Number of Processors: 1
Processor Type: x86 Family 6 Model 4 Stepping 4
Windows Version: 5.1
Current Build: 2600
Service Pack: 3
Current Type: Uniprocessor Free
Registered Organization:
Registered Owner: Steve

*----> Task List <----*
0 System Process
4 System
488 smss.exe
540 csrss.exe
564 winlogon.exe
608 services.exe
628 lsass.exe
796 svchost.exe
844 svchost.exe
912 svchost.exe
1104 svchost.exe
1232 svchost.exe
1336 spoolsv.exe
1752 type32.exe
1816 ctfmon.exe
1824 RUNDLL32.EXE
1852 ImgIcon.exe
1880 point32.exe
1912 rundll32.exe
1932 RoxWatchTray9.exe
1992 ISUSPM.exe
2040 bagent.exe
172 ATKKBService.exe
236 svchost.exe
364 IntuitUpdateService.exe
416 jqs.exe
476 mdm.exe
900 ccSvcHst.exe
2480 svchost.exe
2512 uphclean.exe
2632 ccSvcHst.exe
2648 ViewpointService.exe
2672 svchost.exe
2716 dmadmin.exe
388 RoxMediaDB9.exe
264 alg.exe
2280 RoxWatch9.exe
2364 CPSHelpRunner.exe
1244 explorer.exe
3136 drwtsn32.exe

*----> Module List <----*
(0000000000400000 - 0000000000409000: C:\WINNT\system32\Normaliz.dll
(0000000000d10000 - 0000000000d4d000: C:\WINNT\system32\webcheck.dll
(0000000001000000 - 00000000010ff000: C:\WINNT\explorer.exe
(0000000001440000 - 0000000001705000: C:\WINNT\system32\xpsp2res.dll
(0000000001d70000 - 0000000001d7e000: C:\WINNT\system32\eappprxy.dll
(0000000002000000 - 0000000002a91000: C:\WINNT\system32\ieframe.dll
(0000000002c50000 - 0000000002c78000: C:\WINNT\system32\OneX.DLL
(0000000003260000 - 0000000003289000: C:\WINNT\system32\msls31.dll
(0000000004390000 - 00000000043eb000: C:\Program Files\Common
Files\Microsoft Shared\INK\SKCHUI.DLL
(0000000004b70000 - 0000000004b7f000: C:\Program
Files\Ontrack\ZipMagic\ZMCopy.dll
(0000000008d40000 - 0000000008e10000: C:\WINNT\system32\chkidgif.dll
(00000000090a0000 - 00000000091d5000: C:\WINNT\system32\ipxascal.dll
(0000000009b50000 - 0000000009bab000: C:\Program Files\Common
Files\Adobe\Acrobat\ActiveX\PDFShell.dll
(0000000009bb0000 - 0000000009be6000: C:\Program
Files\SolidDocuments\SolidConverterPDF\SCPDF\ExploreExtPDF.dll
(000000000a470000 - 000000000a487000: C:\WINNT\system32\odbcint.dll
(000000000aef0000 - 000000000af4e000: C:\WINNT\system32\mataldsk.dll

-- Removes to shorten --

*----> State Dump for Thread Id 0x4c0 <----*

eax=00000001 ebx=00000003 ecx=03430288 edx=00002013 esi=01ecc5d8 edi=00000000
eip=7c90e4f4 esp=0007fef0 ebp=0007ff08 iopl=0 nv up ei pl nz na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000202

*** ERROR: Symbol file could not be found. Defaulted to export symbols for
C:\WINNT\system32\ntdll.dll -
function: ntdll!KiFastSystemCallRet
7c90e4da e829000000 call ntdll!RtlRaiseException (7c90e508)
7c90e4df 8b0424 mov eax,[esp]
7c90e4e2 8be5 mov esp,ebp
7c90e4e4 5d pop ebp
7c90e4e5 c3 ret
7c90e4e6 8da42400000000 lea esp,[esp]
7c90e4ed 8d4900 lea ecx,[ecx]
ntdll!KiFastSystemCall:
7c90e4f0 8bd4 mov edx,esp
7c90e4f2 0f34 sysenter
ntdll!KiFastSystemCallRet:
7c90e4f4 c3 ret
7c90e4f5 8da42400000000 lea esp,[esp]
7c90e4fc 8d642400 lea esp,[esp]
ntdll!KiIntSystemCall:
7c90e500 8d542408 lea edx,[esp+0x8]
7c90e504 cd2e int 2e
7c90e506 c3 ret
7c90e507 90 nop
ntdll!RtlRaiseException:
7c90e508 55 push ebp
7c90e509 8bec mov ebp,esp

*----> Stack Back Trace <----*
*** ERROR: Symbol file could not be found. Defaulted to export symbols for
C:\WINNT\system32\SHELL32.dll -
WARNING: Stack unwind information not available. Following frames may be
wrong.
*** ERROR: Module load completed but symbols could not be loaded for
C:\WINNT\explorer.exe
*** ERROR: Symbol file could not be found. Defaulted to export symbols for
C:\WINNT\system32\kernel32.dll -
ChildEBP RetAddr Args to Child

-- And on and on it goes.....
Click to expand...

What file are you trying to delete or access?

--
Lem -- MS-MVP

To the moon and back with 2K words of RAM and 36K words of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
http://history.nasa.gov/afj/compessay.htm
 
S

Steve

Empty folders in Local Disk (C:) drive. Really the're subdirectories of the
"C" drive. Windows likes to call them folders. I can delete individual
files without a problem but not the folders themselves. When I open "My
Computer" and right click on the drive, I get the "Windows Explorer has
encountered a problem and needs to close."
The event Viewer shows:
Faulting application explorer.exe, version 6.0.2900.5512, faulting module ,
version 0.0.0.0, fault address 0x00000000.
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 65 78 70 ure exp
0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 35 35 31 32 20 00.5512
0030: 69 6e 20 20 30 2e 30 2e in 0.0.
0038: 30 2e 30 20 61 74 20 6f 0.0 at o
0040: 66 66 73 65 74 20 30 30 ffset 00
0048: 30 30 30 30 30 30 0d 0a 000000..
Steve

Lem said:
Steve said:
Explorer is locking up every time I try to delete a folder or try to open the
properties. Then writes a DrWtsn32.log and tries to send a report off but
stops shorts. Everything appears to be working and all my applications
appear to be working fine. I'm using Norton 360, WinXP Professional. I have
virus scanned and run Registry Mechanic in hpoes it wouls resolve it. I have
no idea where else to check the problem. Would appreciate some guidance...
The below is the DrWtsn32.log, I have shorten it but can sent the whole file
if helpful. Steve

Microsoft (R) DrWtsn32
Copyright (C) 1985-2001 Microsoft Corp. All rights reserved.



Application exception occurred:
App: C:\WINNT\explorer.exe (pid=1244)
When: 3/28/2009 @ 20:03:42.041
Exception number: c0000005 (access violation)

*----> System Information <----*
Computer Name: CJ976820-A
User Name: Stephen Rice
Terminal Session Id: 0
Number of Processors: 1
Processor Type: x86 Family 6 Model 4 Stepping 4
Windows Version: 5.1
Current Build: 2600
Service Pack: 3
Current Type: Uniprocessor Free
Registered Organization:
Registered Owner: Steve

*----> Task List <----*
0 System Process
4 System
488 smss.exe
540 csrss.exe
564 winlogon.exe
608 services.exe
628 lsass.exe
796 svchost.exe
844 svchost.exe
912 svchost.exe
1104 svchost.exe
1232 svchost.exe
1336 spoolsv.exe
1752 type32.exe
1816 ctfmon.exe
1824 RUNDLL32.EXE
1852 ImgIcon.exe
1880 point32.exe
1912 rundll32.exe
1932 RoxWatchTray9.exe
1992 ISUSPM.exe
2040 bagent.exe
172 ATKKBService.exe
236 svchost.exe
364 IntuitUpdateService.exe
416 jqs.exe
476 mdm.exe
900 ccSvcHst.exe
2480 svchost.exe
2512 uphclean.exe
2632 ccSvcHst.exe
2648 ViewpointService.exe
2672 svchost.exe
2716 dmadmin.exe
388 RoxMediaDB9.exe
264 alg.exe
2280 RoxWatch9.exe
2364 CPSHelpRunner.exe
1244 explorer.exe
3136 drwtsn32.exe

*----> Module List <----*
(0000000000400000 - 0000000000409000: C:\WINNT\system32\Normaliz.dll
(0000000000d10000 - 0000000000d4d000: C:\WINNT\system32\webcheck.dll
(0000000001000000 - 00000000010ff000: C:\WINNT\explorer.exe
(0000000001440000 - 0000000001705000: C:\WINNT\system32\xpsp2res.dll
(0000000001d70000 - 0000000001d7e000: C:\WINNT\system32\eappprxy.dll
(0000000002000000 - 0000000002a91000: C:\WINNT\system32\ieframe.dll
(0000000002c50000 - 0000000002c78000: C:\WINNT\system32\OneX.DLL
(0000000003260000 - 0000000003289000: C:\WINNT\system32\msls31.dll
(0000000004390000 - 00000000043eb000: C:\Program Files\Common
Files\Microsoft Shared\INK\SKCHUI.DLL
(0000000004b70000 - 0000000004b7f000: C:\Program
Files\Ontrack\ZipMagic\ZMCopy.dll
(0000000008d40000 - 0000000008e10000: C:\WINNT\system32\chkidgif.dll
(00000000090a0000 - 00000000091d5000: C:\WINNT\system32\ipxascal.dll
(0000000009b50000 - 0000000009bab000: C:\Program Files\Common
Files\Adobe\Acrobat\ActiveX\PDFShell.dll
(0000000009bb0000 - 0000000009be6000: C:\Program
Files\SolidDocuments\SolidConverterPDF\SCPDF\ExploreExtPDF.dll
(000000000a470000 - 000000000a487000: C:\WINNT\system32\odbcint.dll
(000000000aef0000 - 000000000af4e000: C:\WINNT\system32\mataldsk.dll

-- Removes to shorten --

*----> State Dump for Thread Id 0x4c0 <----*

eax=00000001 ebx=00000003 ecx=03430288 edx=00002013 esi=01ecc5d8 edi=00000000
eip=7c90e4f4 esp=0007fef0 ebp=0007ff08 iopl=0 nv up ei pl nz na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000202

*** ERROR: Symbol file could not be found. Defaulted to export symbols for
C:\WINNT\system32\ntdll.dll -
function: ntdll!KiFastSystemCallRet
7c90e4da e829000000 call ntdll!RtlRaiseException (7c90e508)
7c90e4df 8b0424 mov eax,[esp]
7c90e4e2 8be5 mov esp,ebp
7c90e4e4 5d pop ebp
7c90e4e5 c3 ret
7c90e4e6 8da42400000000 lea esp,[esp]
7c90e4ed 8d4900 lea ecx,[ecx]
ntdll!KiFastSystemCall:
7c90e4f0 8bd4 mov edx,esp
7c90e4f2 0f34 sysenter
ntdll!KiFastSystemCallRet:
7c90e4f4 c3 ret
7c90e4f5 8da42400000000 lea esp,[esp]
7c90e4fc 8d642400 lea esp,[esp]
ntdll!KiIntSystemCall:
7c90e500 8d542408 lea edx,[esp+0x8]
7c90e504 cd2e int 2e
7c90e506 c3 ret
7c90e507 90 nop
ntdll!RtlRaiseException:
7c90e508 55 push ebp
7c90e509 8bec mov ebp,esp

*----> Stack Back Trace <----*
*** ERROR: Symbol file could not be found. Defaulted to export symbols for
C:\WINNT\system32\SHELL32.dll -
WARNING: Stack unwind information not available. Following frames may be
wrong.
*** ERROR: Module load completed but symbols could not be loaded for
C:\WINNT\explorer.exe
*** ERROR: Symbol file could not be found. Defaulted to export symbols for
C:\WINNT\system32\kernel32.dll -
ChildEBP RetAddr Args to Child

-- And on and on it goes.....
Click to expand...

What file are you trying to delete or access?

--
Lem -- MS-MVP

To the moon and back with 2K words of RAM and 36K words of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
http://history.nasa.gov/afj/compessay.htm
Click to expand...
 
A

AJR

Steve - Dr Watson is not intended for "local" diagnosis - the file is for
interepation by Microsoft support - "Symbols" provide support personnel with
information regarding the file. Diagnosis procedures and symbol tables can
be downloaded (usually from the MSDN or TechNet sites) however expertise is
required.

Failure of Explorer.exe (Windows Explorer) is often due to malware.
 
S

Steve

I run Norton360 and have done multiple full scans with no results. I will
download some other programs and see if they can find anything.
Thanks, Steve
 
L

Lem

Steve said:
Empty folders in Local Disk (C:) drive. Really the're subdirectories of the
"C" drive. Windows likes to call them folders. I can delete individual
files without a problem but not the folders themselves. When I open "My
Computer" and right click on the drive, I get the "Windows Explorer has
encountered a problem and needs to close."
The event Viewer shows:
Faulting application explorer.exe, version 6.0.2900.5512, faulting module ,
version 0.0.0.0, fault address 0x00000000.
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 65 78 70 ure exp
0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 35 35 31 32 20 00.5512
0030: 69 6e 20 20 30 2e 30 2e in 0.0.
0038: 30 2e 30 20 61 74 20 6f 0.0 at o
0040: 66 66 73 65 74 20 30 30 ffset 00
0048: 30 30 30 30 30 30 0d 0a 000000..
Steve

Lem said:
Steve said:
Explorer is locking up every time I try to delete a folder or try to open the
properties. Then writes a DrWtsn32.log and tries to send a report off but
stops shorts. Everything appears to be working and all my applications
appear to be working fine. I'm using Norton 360, WinXP Professional. I have
virus scanned and run Registry Mechanic in hpoes it wouls resolve it. I have
no idea where else to check the problem. Would appreciate some guidance...
The below is the DrWtsn32.log, I have shorten it but can sent the whole file
if helpful. Steve

Microsoft (R) DrWtsn32
Copyright (C) 1985-2001 Microsoft Corp. All rights reserved.



Application exception occurred:
App: C:\WINNT\explorer.exe (pid=1244)
When: 3/28/2009 @ 20:03:42.041
Exception number: c0000005 (access violation)

*----> System Information <----*
Computer Name: CJ976820-A
User Name: Stephen Rice
Terminal Session Id: 0
Number of Processors: 1
Processor Type: x86 Family 6 Model 4 Stepping 4
Windows Version: 5.1
Current Build: 2600
Service Pack: 3
Current Type: Uniprocessor Free
Registered Organization:
Registered Owner: Steve

*----> Task List <----*
0 System Process
4 System
488 smss.exe
540 csrss.exe
564 winlogon.exe
608 services.exe
628 lsass.exe
796 svchost.exe
844 svchost.exe
912 svchost.exe
1104 svchost.exe
1232 svchost.exe
1336 spoolsv.exe
1752 type32.exe
1816 ctfmon.exe
1824 RUNDLL32.EXE
1852 ImgIcon.exe
1880 point32.exe
1912 rundll32.exe
1932 RoxWatchTray9.exe
1992 ISUSPM.exe
2040 bagent.exe
172 ATKKBService.exe
236 svchost.exe
364 IntuitUpdateService.exe
416 jqs.exe
476 mdm.exe
900 ccSvcHst.exe
2480 svchost.exe
2512 uphclean.exe
2632 ccSvcHst.exe
2648 ViewpointService.exe
2672 svchost.exe
2716 dmadmin.exe
388 RoxMediaDB9.exe
264 alg.exe
2280 RoxWatch9.exe
2364 CPSHelpRunner.exe
1244 explorer.exe
3136 drwtsn32.exe

*----> Module List <----*
(0000000000400000 - 0000000000409000: C:\WINNT\system32\Normaliz.dll
(0000000000d10000 - 0000000000d4d000: C:\WINNT\system32\webcheck.dll
(0000000001000000 - 00000000010ff000: C:\WINNT\explorer.exe
(0000000001440000 - 0000000001705000: C:\WINNT\system32\xpsp2res.dll
(0000000001d70000 - 0000000001d7e000: C:\WINNT\system32\eappprxy.dll
(0000000002000000 - 0000000002a91000: C:\WINNT\system32\ieframe.dll
(0000000002c50000 - 0000000002c78000: C:\WINNT\system32\OneX.DLL
(0000000003260000 - 0000000003289000: C:\WINNT\system32\msls31.dll
(0000000004390000 - 00000000043eb000: C:\Program Files\Common
Files\Microsoft Shared\INK\SKCHUI.DLL
(0000000004b70000 - 0000000004b7f000: C:\Program
Files\Ontrack\ZipMagic\ZMCopy.dll
(0000000008d40000 - 0000000008e10000: C:\WINNT\system32\chkidgif.dll
(00000000090a0000 - 00000000091d5000: C:\WINNT\system32\ipxascal.dll
(0000000009b50000 - 0000000009bab000: C:\Program Files\Common
Files\Adobe\Acrobat\ActiveX\PDFShell.dll
(0000000009bb0000 - 0000000009be6000: C:\Program
Files\SolidDocuments\SolidConverterPDF\SCPDF\ExploreExtPDF.dll
(000000000a470000 - 000000000a487000: C:\WINNT\system32\odbcint.dll
(000000000aef0000 - 000000000af4e000: C:\WINNT\system32\mataldsk.dll

-- Removes to shorten --

*----> State Dump for Thread Id 0x4c0 <----*

eax=00000001 ebx=00000003 ecx=03430288 edx=00002013 esi=01ecc5d8 edi=00000000
eip=7c90e4f4 esp=0007fef0 ebp=0007ff08 iopl=0 nv up ei pl nz na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000202

*** ERROR: Symbol file could not be found. Defaulted to export symbols for
C:\WINNT\system32\ntdll.dll -
function: ntdll!KiFastSystemCallRet
7c90e4da e829000000 call ntdll!RtlRaiseException (7c90e508)
7c90e4df 8b0424 mov eax,[esp]
7c90e4e2 8be5 mov esp,ebp
7c90e4e4 5d pop ebp
7c90e4e5 c3 ret
7c90e4e6 8da42400000000 lea esp,[esp]
7c90e4ed 8d4900 lea ecx,[ecx]
ntdll!KiFastSystemCall:
7c90e4f0 8bd4 mov edx,esp
7c90e4f2 0f34 sysenter
ntdll!KiFastSystemCallRet:
7c90e4f4 c3 ret
7c90e4f5 8da42400000000 lea esp,[esp]
7c90e4fc 8d642400 lea esp,[esp]
ntdll!KiIntSystemCall:
7c90e500 8d542408 lea edx,[esp+0x8]
7c90e504 cd2e int 2e
7c90e506 c3 ret
7c90e507 90 nop
ntdll!RtlRaiseException:
7c90e508 55 push ebp
7c90e509 8bec mov ebp,esp

*----> Stack Back Trace <----*
*** ERROR: Symbol file could not be found. Defaulted to export symbols for
C:\WINNT\system32\SHELL32.dll -
WARNING: Stack unwind information not available. Following frames may be
wrong.
*** ERROR: Module load completed but symbols could not be loaded for
C:\WINNT\explorer.exe
*** ERROR: Symbol file could not be found. Defaulted to export symbols for
C:\WINNT\system32\kernel32.dll -
ChildEBP RetAddr Args to Child

-- And on and on it goes.....
Click to expand...
What file are you trying to delete or access?

--
Lem -- MS-MVP

To the moon and back with 2K words of RAM and 36K words of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
http://history.nasa.gov/afj/compessay.htm
Click to expand...
Click to expand...

Even empty folders (or subdirectories) have names ...

Your use of "Registry Mechanic" may have caused or exacerbated the
problem. "If you think your Registry needs to be 'cleaned' or
'repaired,' read http://aumha.net/viewtopic.php?t=28099 and draw your
own conclusions."

You could try disabling Roxio Media Manager from scanning files; or
running MalwareBytes AntiMalware from http://malwarebytes.org/
but you also might follow this advice from MVP PA Bear:

*****************************************
1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

2. Run the Windows Live Safety Center's 'Protection' scan (only!) in
Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the
requested logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30, or other appropriate forums.**

If the procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

--
Lem -- MS-MVP

To the moon and back with 2K words of RAM and 36K words of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
http://history.nasa.gov/afj/compessay.htm
 

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