Internet Explorer 8 Error Messages and Dump File

[nik]

Hi,
I am experiencing IE8 stalls, crashes and the following Dr Watson dump file:


Microsoft (R) DrWtsn32
Copyright (C) 1985-2001 Microsoft Corp. All rights reserved.



Application exception occurred:
App: C:\Program Files\Internet Explorer\IEXPLORE.EXE (pid=1400)
When: 9/16/2009 @ 06:30:37.375
Exception number: c0000005 (access violation)

*----> System Information <----*
Computer Name:
User Name:
Terminal Session Id: 0
Number of Processors: 2
Processor Type: x86 Family 6 Model 15 Stepping 13
Windows Version: 5.1
Current Build: 2600
Service Pack: 3
Current Type: Multiprocessor Free
Registered Organization:
Registered Owner:

*----> Task List <----*
0 System Process
4 System
996 smss.exe
1296 csrss.exe
1984 winlogon.exe
272 services.exe
428 lsass.exe
1288 svchost.exe
1632 svchost.exe
1884 MsMpEng.exe
188 svchost.exe
532 svchost.exe
752 S24EvMon.exe
1152 svchost.exe
1456 svchost.exe
1184 spoolsv.exe
1336 UmxCfg.exe
1544 UmxPol.exe
1540 UmxAgent.exe
1732 svchost.exe
400 agrsmsvc.exe
616 ISafe.exe
780 ccschedulersvc.exe
1080 CFSvcs.exe
1752 EvtEng.exe
568 ITMRTSVC.exe
1008 RegSrvc.exe
1640 svchost.exe
1968 TAPPSRV.exe
416 TODDSrv.exe
1236 TosBtSrv.exe
2140 VetMsg.exe
1208 alg.exe
3920 Explorer.EXE
2700 hkcmd.exe
2584 igfxpers.exe
3496 igfxsrvc.exe
3520 RTHDCPL.EXE
1104 NDSTray.exe
3544 thotkey.exe
3788 TFncKy.exe
1820 SynTPEnh.exe
3580 ZCfgSvc.exe
1112 ifrmewrk.exe
2192 TPSMain.exe
1492 casc.exe
3124 SynToshiba.exe
3944 CAVRID.exe
1572 MSASCui.exe
2100 CAPPActiveProtection.exe
2736 TPSBattM.exe
596 ccprovsp.exe
648 realsched.exe
1200 SmoothView.exe
2676 Dot1XCfg.exe
3316 PPCtlPriv.exe
3380 ddwmon.exe
480 psqltray.exe
3836 ctfmon.exe
1280 TosBtMng.exe
1872 TosA2dp.exe
2004 TosBtHid.exe
4040 TosBtHsp.exe
1440 BigPond_CM.exe
6140 IEXPLORE.EXE
4360 IEXPLORE.EXE
3936 CAGlobalLight.exe
1400 IEXPLORE.EXE
6100 IEXPLORE.EXE
3556 drwtsn32.exe

*----> Module List <----*
(00000000003d0000 - 00000000003fb000: C:\Program
Files\CA\SharedComponents\PPRT\bin\CAHook.dll
(0000000000400000 - 000000000049c000: C:\Program Files\Internet
Explorer\IEXPLORE.EXE
(0000000000ea0000 - 0000000000ec6000: C:\Program
Files\CA\SharedComponents\PPRT\bin\CAServer.dll
(00000000012f0000 - 000000000144c000: C:\Program Files\CA\CA Internet
Security Suite\CA Website Inspector\LinkAdvisor\CIDLinkAdvisor.dll
(0000000001460000 - 0000000001469000: C:\WINDOWS\system32\Normaliz.dll
(0000000001f70000 - 0000000002235000: C:\WINDOWS\system32\xpsp2res.dll
(00000000026a0000 - 00000000026b1000: C:\Program Files\Common
Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
(00000000026e0000 - 000000000277b000:
C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.3053_x-ww_b80fa8ca\MSVCR80.dll
(0000000002ed0000 - 0000000002ef9000: C:\WINDOWS\system32\msls31.dll
(00000000031b0000 - 00000000031bc000: C:\WINDOWS\system32\ImgUtil.dll
(00000000031c0000 - 00000000031ce000: C:\WINDOWS\system32\pngfilt.dll
(00000000037d0000 - 00000000037e4000: C:\WINDOWS\system32\VetRedir.dll
(0000000003ae0000 - 0000000003bf6000: C:\Program Files\CA\CA Internet
Security Suite\CA Website Inspector\Light\CIDCoreLight.dll
(0000000003e30000 - 0000000003e49000: C:\WINDOWS\system32\ISafeIf.dll
(0000000004fb0000 - 000000000501a000: C:\WINDOWS\system32\vbscript.dll
(000000000bac0000 - 000000000bf63000:
C:\WINDOWS\system32\Macromed\Flash\Flash10c.ocx
(000000000f9a0000 - 000000000f9ab000: C:\WINDOWS\system32\VBAJET32.DLL
(000000000f9c0000 - 000000000fa22000: C:\WINDOWS\system32\expsrv.dll
(0000000010000000 - 0000000010021000: C:\Program
Files\CA\SharedComponents\PPRT\bin\CACheck.dll
(000000001b000000 - 000000001b170000: C:\WINDOWS\system32\msjet40.dll
(000000001b2c0000 - 000000001b2cd000: C:\WINDOWS\system32\msjter40.dll
(000000001b2d0000 - 000000001b2f6000: C:\WINDOWS\system32\MSJINT40.DLL
(000000001b570000 - 000000001b5c4000: C:\WINDOWS\system32\msjetoledb40.dll
(000000001b5d0000 - 000000001b665000: C:\WINDOWS\system32\mswstr10.dll
(000000001b800000 - 000000001b83a000: C:\WINDOWS\system32\msjtes40.dll
(0000000035c50000 - 0000000035c89000: C:\WINDOWS\system32\Dxtrans.dll
(0000000035cb0000 - 0000000035d07000: C:\WINDOWS\system32\Dxtmsft.dll
(000000003d7a0000 - 000000003d854000: C:\WINDOWS\system32\jscript.dll
(000000003d930000 - 000000003da16000: C:\WINDOWS\system32\WININET.dll
(000000003da20000 - 000000003dfcd000: C:\WINDOWS\system32\mshtml.dll
(000000003dfd0000 - 000000003e1b8000: C:\WINDOWS\system32\iertutil.dll
(000000003e1c0000 - 000000003ec52000: C:\WINDOWS\system32\IEFRAME.dll
(00000000439b0000 - 00000000439f0000: C:\Program Files\Internet
Explorer\ieproxy.dll
(00000000451f0000 - 00000000451f6000: C:\Program Files\Internet
Explorer\xpshims.dll
(000000004ca30000 - 000000004ca3e000: C:\Program Files\Common
Files\System\ado\msadrh15.dll
(000000004de10000 - 000000004de93000: C:\Program Files\Common
Files\System\ado\msado15.dll
(000000005ad70000 - 000000005ada8000: C:\WINDOWS\system32\uxtheme.dll
(000000005b860000 - 000000005b8b5000: C:\WINDOWS\system32\NETAPI32.dll
(000000005d090000 - 000000005d12a000: C:\WINDOWS\system32\comctl32.dll
(00000000605d0000 - 00000000605d9000: C:\WINDOWS\system32\mslbui.dll
(00000000662b0000 - 0000000066308000: C:\WINDOWS\system32\hnetcfg.dll
(0000000068000000 - 0000000068036000: C:\WINDOWS\system32\rsaenh.dll
(000000006d430000 - 000000006d43a000: C:\WINDOWS\system32\ddrawex.dll
(0000000071a50000 - 0000000071a8f000: C:\WINDOWS\system32\mswsock.dll
(0000000071a90000 - 0000000071a98000: C:\WINDOWS\System32\wshtcpip.dll
(0000000071aa0000 - 0000000071aa8000: C:\WINDOWS\system32\WS2HELP.dll
(0000000071ab0000 - 0000000071ac7000: C:\WINDOWS\system32\WS2_32.dll
(0000000071ad0000 - 0000000071ad9000: C:\WINDOWS\system32\WSOCK32.dll
(0000000071d40000 - 0000000071d5b000: C:\WINDOWS\system32\actxprxy.dll
(00000000722b0000 - 00000000722b5000: C:\WINDOWS\system32\sensapi.dll
(0000000072d10000 - 0000000072d18000: C:\WINDOWS\system32\msacm32.drv
(0000000072d20000 - 0000000072d29000: C:\WINDOWS\system32\wdmaud.drv
(0000000073000000 - 0000000073026000: C:\WINDOWS\system32\WINSPOOL.DRV
(0000000073160000 - 00000000731d7000: C:\Program Files\Common
Files\System\Ole DB\oledb32.dll
(0000000073760000 - 00000000737ab000: C:\WINDOWS\system32\DDRAW.dll
(0000000073b30000 - 0000000073b45000: C:\WINDOWS\system32\mscms.dll
(0000000073bc0000 - 0000000073bc6000: C:\WINDOWS\system32\DCIMAN32.dll
(00000000746f0000 - 000000007471a000: C:\WINDOWS\system32\msimtf.dll
(0000000074720000 - 000000007476c000: C:\WINDOWS\system32\MSCTF.dll
(0000000074c80000 - 0000000074cac000: C:\WINDOWS\system32\OLEACC.dll
(0000000074d90000 - 0000000074dfb000: C:\WINDOWS\system32\USP10.dll
(00000000750b0000 - 00000000750c2000: C:\WINDOWS\system32\RESUTILS.DLL
(00000000750f0000 - 0000000075103000: C:\WINDOWS\system32\MTXCLU.DLL
(0000000075130000 - 0000000075144000: C:\WINDOWS\system32\colbact.DLL
(0000000075350000 - 0000000075361000: C:\Program Files\Common
Files\System\Ole DB\OLEDB32R.DLL
(00000000755c0000 - 00000000755ee000: C:\WINDOWS\system32\msctfime.ime
(0000000075cf0000 - 0000000075d81000: C:\WINDOWS\system32\MLANG.dll
(0000000076080000 - 00000000760e5000: C:\WINDOWS\system32\MSVCP60.dll
(0000000076380000 - 0000000076385000: C:\WINDOWS\system32\msimg32.dll
(0000000076390000 - 00000000763ad000: C:\WINDOWS\system32\IMM32.DLL
(00000000763b0000 - 00000000763f9000: C:\WINDOWS\system32\comdlg32.dll
(00000000765b0000 - 00000000765d5000: C:\WINDOWS\system32\MSDART.DLL
(0000000076620000 - 000000007675c000: C:\WINDOWS\system32\comsvcs.dll
(0000000076790000 - 000000007679c000: C:\WINDOWS\system32\cryptdll.dll
(00000000767f0000 - 0000000076818000: C:\WINDOWS\system32\schannel.dll
(00000000769c0000 - 0000000076a74000: C:\WINDOWS\system32\USERENV.dll
(0000000076b20000 - 0000000076b31000: C:\WINDOWS\system32\ATL.DLL
(0000000076b40000 - 0000000076b6d000: C:\WINDOWS\system32\WINMM.dll
(0000000076bf0000 - 0000000076bfb000: C:\WINDOWS\system32\PSAPI.DLL
(0000000076c30000 - 0000000076c5e000: C:\WINDOWS\system32\WINTRUST.dll
(0000000076c90000 - 0000000076cb8000: C:\WINDOWS\system32\IMAGEHLP.dll
(0000000076d10000 - 0000000076d22000: C:\WINDOWS\system32\CLUSAPI.DLL
(0000000076d60000 - 0000000076d79000: C:\WINDOWS\system32\IPHLPAPI.DLL
(0000000076e80000 - 0000000076e8e000: C:\WINDOWS\system32\rtutils.dll
(0000000076e90000 - 0000000076ea2000: C:\WINDOWS\system32\rasman.dll
(0000000076eb0000 - 0000000076edf000: C:\WINDOWS\system32\TAPI32.dll
(0000000076ee0000 - 0000000076f1c000: C:\WINDOWS\system32\RASAPI32.dll
(0000000076f20000 - 0000000076f47000: C:\WINDOWS\system32\DNSAPI.dll
(0000000076f60000 - 0000000076f8c000: C:\WINDOWS\system32\WLDAP32.dll
(0000000076fb0000 - 0000000076fb8000: C:\WINDOWS\System32\winrnr.dll
(0000000076fc0000 - 0000000076fc6000: C:\WINDOWS\system32\rasadhlp.dll
(0000000076fd0000 - 000000007704f000: C:\WINDOWS\system32\CLBCATQ.DLL
(0000000077050000 - 0000000077115000: C:\WINDOWS\system32\COMRes.dll
(0000000077120000 - 00000000771ab000: C:\WINDOWS\system32\OLEAUT32.dll
(00000000773d0000 - 00000000774d3000:
C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.5512_x-ww_35d4ce83\comctl32.dll
(00000000774e0000 - 000000007761d000: C:\WINDOWS\system32\ole32.dll
(0000000077920000 - 0000000077a13000: C:\WINDOWS\system32\SETUPAPI.dll
(0000000077a80000 - 0000000077b15000: C:\WINDOWS\system32\CRYPT32.dll
(0000000077b20000 - 0000000077b32000: C:\WINDOWS\system32\MSASN1.dll
(0000000077b40000 - 0000000077b62000: C:\WINDOWS\system32\apphelp.dll
(0000000077bd0000 - 0000000077bd7000: C:\WINDOWS\system32\midimap.dll
(0000000077be0000 - 0000000077bf5000: C:\WINDOWS\system32\MSACM32.dll
(0000000077c00000 - 0000000077c08000: C:\WINDOWS\system32\VERSION.dll
(0000000077c10000 - 0000000077c68000: C:\WINDOWS\system32\msvcrt.dll
(0000000077c70000 - 0000000077c95000: C:\WINDOWS\system32\msv1_0.dll
(0000000077dd0000 - 0000000077e6b000: C:\WINDOWS\system32\ADVAPI32.dll
(0000000077e70000 - 0000000077f02000: C:\WINDOWS\system32\RPCRT4.dll
(0000000077f10000 - 0000000077f59000: C:\WINDOWS\system32\GDI32.dll
(0000000077f60000 - 0000000077fd6000: C:\WINDOWS\system32\SHLWAPI.dll
(0000000077fe0000 - 0000000077ff1000: C:\WINDOWS\system32\Secur32.dll
(0000000078130000 - 0000000078262000: C:\WINDOWS\system32\urlmon.dll
(000000007c340000 - 000000007c396000: C:\Program
Files\CA\SharedComponents\PPRT\bin\MSVCR71.dll
(000000007c3a0000 - 000000007c41b000: C:\Program
Files\CA\SharedComponents\PPRT\bin\MSVCP71.dll
(000000007c420000 - 000000007c4a7000:
C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.3053_x-ww_b80fa8ca\MSVCP80.dll
(000000007c800000 - 000000007c8f6000: C:\WINDOWS\system32\kernel32.dll
(000000007c900000 - 000000007c9b2000: C:\WINDOWS\system32\ntdll.dll
(000000007c9c0000 - 000000007d1d7000: C:\WINDOWS\system32\SHELL32.dll
(000000007e410000 - 000000007e4a1000: C:\WINDOWS\system32\USER32.dll
(000000007e720000 - 000000007e7d0000: C:\WINDOWS\system32\SXS.DLL

*----> State Dump for Thread Id 0xa08 <----*

eax=0013fcc8 ebx=0013fc50 ecx=3e52359c edx=00000000 esi=00000000 edi=7ffd7000
eip=7c90e514 esp=0013fc28 ebp=0013fcc4 iopl=0 nv up ei pl zr na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246

And on and on it goes I could not post the entire file.
Any ideas folks?
Regards

 

[PA Bear [MS MVP]]

[crosspost to IE General newsgroup]

Please state your full Windows version (e.g., WinXP SP3).

1. Does the behavior persist if you start IE in No Add-ons mode? To start
IE in No Add-ons mode:

=> Right-click on the blue IE desktop icon and select Start without
Add-ons; or

=> Start | (All) Programs | Accessories | System Tools | Internet
Explorer (No add-ons).

2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
http://support.microsoft.com/kb/923737 <= Read before using!

3. Is your CA Internet Security (CAIS) subscription current and is the
version supported in IE8? Were all CAIS processes running in the background
when you installed IE8?

4. Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com

I am experiencing IE8 stalls, crashes and the following Dr Watson dump
file:

Application exception occurred:
App: C:\Program Files\Internet Explorer\IEXPLORE.EXE (pid=1400)
When: 9/16/2009 @ 06:30:37.375
Exception number: c0000005 (access violation)

 

[R. McCarty]

You've got way too many services running. It appears you've got
some type of Norton home products installed. Based on the list of
services I'd question how much memory loading your computer is
having to deal with.

The IE-8 crashes are most likely due to Add-ons ( extensions of
the browser's native capabilities ). These are things like Java, Flash
,Shockwave, Toolbars.....Excepting the toolbars you want to have
the latest version of these add-ons installed for IE.

It's hard to give you a definitive place to start, but I'd use AutoRuns
to review and evaluate what Startups & Watchdogs your PC loads.
With what you have loading I'm not surprised the system is unstable.

 

[nik]

-The running services are by default since purchase.
-Norton products were uninstalled at start up on day of purchase.

 

[R. McCarty]

You may have uninstalled the Norton application(s), but you still
have Norton based services running. Just uninstalling Norton will
not remove 100% of the application.

You do understand that OEMs load down PCs with lots of
unnecessary apps that load down a PC and cause an overall
loss of performance.

Many PC technicians will take brand new PCs and remove these
value added programs from a new system. It's likely since the day
you took it out of the box it's never worked in a optimal way.

 

[nik]

-WinXP SP3
To question:
1. Am testing.
2. Will read first.
3. Yes
4. Norton was pre-installed but I uninstalled before ever using it. I've
just found a complete Norton Internet Security folder in the TOSAPINS folder.
Can I delete it or is there a way to completely remove norton?

[crosspost to IE General newsgroup]

Please state your full Windows version (e.g., WinXP SP3).

1. Does the behavior persist if you start IE in No Add-ons mode? To start
IE in No Add-ons mode:

=> Right-click on the blue IE desktop icon and select Start without
Add-ons; or

=> Start | (All) Programs | Accessories | System Tools | Internet
Explorer (No add-ons).

2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
http://support.microsoft.com/kb/923737 <= Read before using!

3. Is your CA Internet Security (CAIS) subscription current and is the
version supported in IE8? Were all CAIS processes running in the background
when you installed IE8?

4. Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com

I am experiencing IE8 stalls, crashes and the following Dr Watson dump
file:

Application exception occurred:
App: C:\Program Files\Internet Explorer\IEXPLORE.EXE (pid=1400)
When: 9/16/2009 @ 06:30:37.375
Exception number: c0000005 (access violation)

*----> Module List <----*
(00000000003d0000 - 00000000003fb000: C:\Program
Files\CA\SharedComponents\PPRT\bin\CAHook.dll
(0000000000400000 - 000000000049c000: C:\Program Files\Internet
Explorer\IEXPLORE.EXE
(0000000000ea0000 - 0000000000ec6000: C:\Program
Files\CA\SharedComponents\PPRT\bin\CAServer.dll
(00000000012f0000 - 000000000144c000: C:\Program Files\CA\CA Internet
Security Suite\CA Website Inspector\LinkAdvisor\CIDLinkAdvisor.dll
(0000000001460000 - 0000000001469000: C:\WINDOWS\system32\Normaliz.dll
(0000000001f70000 - 0000000002235000: C:\WINDOWS\system32\xpsp2res.dll
(00000000026a0000 - 00000000026b1000: C:\Program Files\Common
Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
(00000000026e0000 - 000000000277b000:
C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.3053_x-ww_b80fa8ca\MSVCR80.dll
(0000000002ed0000 - 0000000002ef9000: C:\WINDOWS\system32\msls31.dll
(00000000031b0000 - 00000000031bc000: C:\WINDOWS\system32\ImgUtil.dll
(00000000031c0000 - 00000000031ce000: C:\WINDOWS\system32\pngfilt.dll
(00000000037d0000 - 00000000037e4000: C:\WINDOWS\system32\VetRedir.dll
(0000000003ae0000 - 0000000003bf6000: C:\Program Files\CA\CA Internet
Security Suite\CA Website Inspector\Light\CIDCoreLight.dll

And on and on it goes I could not post the entire file.
Any ideas folks?

 

[nik]

Is there a list for norton based services that I could use?

 

[R. McCarty]

Many Norton services are named with cc_______. Your best
removal method is to download a Norton Removal tool that the
company Symantec provides.

Service changes are something that has to be done carefully.
One tip is to use Control Panel / Add/Remove programs and go
through the program list and check for unwanted or unneeded
applications. Removing the application will also remove any of
the startups & watchdogs it uses.

 

[Mark Adams]

Is there a list for norton based services that I could use?

See this link for the Norton Removal Tool
http://service1.symantec.com/Suppor...5033108162039?OpenDocument&seg=hm&lg=en&ct=us

 

[PA Bear [MS MVP]]

#3 was a two-part question.

4. Norton was pre-installed but I uninstalled before ever using it...

Download/Run the Norton Removal Tool and reboot twice:

Norton Removal Tool
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

-WinXP SP3
To question:
1. Am testing.
2. Will read first.
3. Yes
4. Norton was pre-installed but I uninstalled before ever using it. I've
just found a complete Norton Internet Security folder in the TOSAPINS
folder. Can I delete it or is there a way to completely remove norton?

[crosspost to IE General newsgroup]

Please state your full Windows version (e.g., WinXP SP3).

1. Does the behavior persist if you start IE in No Add-ons mode? To
start
IE in No Add-ons mode:

=> Right-click on the blue IE desktop icon and select Start without
Add-ons; or

=> Start | (All) Programs | Accessories | System Tools | Internet
Explorer (No add-ons).

2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
http://support.microsoft.com/kb/923737 <= Read before using!

3. Is your CA Internet Security (CAIS) subscription current and is the
version supported in IE8? Were all CAIS processes running in the
background when you installed IE8?

4. Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com

I am experiencing IE8 stalls, crashes and the following Dr Watson dump
file:

Application exception occurred:
App: C:\Program Files\Internet Explorer\IEXPLORE.EXE (pid=1400)
When: 9/16/2009 @ 06:30:37.375
Exception number: c0000005 (access violation)

*----> Module List <----*
(00000000003d0000 - 00000000003fb000: C:\Program
Files\CA\SharedComponents\PPRT\bin\CAHook.dll
(0000000000400000 - 000000000049c000: C:\Program Files\Internet
Explorer\IEXPLORE.EXE
(0000000000ea0000 - 0000000000ec6000: C:\Program
Files\CA\SharedComponents\PPRT\bin\CAServer.dll
(00000000012f0000 - 000000000144c000: C:\Program Files\CA\CA Internet
Security Suite\CA Website Inspector\LinkAdvisor\CIDLinkAdvisor.dll
(0000000001460000 - 0000000001469000: C:\WINDOWS\system32\Normaliz.dll
(0000000001f70000 - 0000000002235000: C:\WINDOWS\system32\xpsp2res.dll
(00000000026a0000 - 00000000026b1000: C:\Program Files\Common
Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
(00000000026e0000 - 000000000277b000:
C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.3053_x-ww_b80fa8ca\MSVCR80.dll
(0000000002ed0000 - 0000000002ef9000: C:\WINDOWS\system32\msls31.dll
(00000000031b0000 - 00000000031bc000: C:\WINDOWS\system32\ImgUtil.dll
(00000000031c0000 - 00000000031ce000: C:\WINDOWS\system32\pngfilt.dll
(00000000037d0000 - 00000000037e4000: C:\WINDOWS\system32\VetRedir.dll
(0000000003ae0000 - 0000000003bf6000: C:\Program Files\CA\CA Internet
Security Suite\CA Website Inspector\Light\CIDCoreLight.dll

And on and on it goes I could not post the entire file.
Any ideas folks?

 

[PA Bear [MS MVP]]

[crosspost to IE General]

Did you download/run the Norton Removal Tool after uninstalling the Norton
app and before installing CA Internet Security Suite?

-The running services are by default since purchase.
-Norton products were uninstalled at start up on day of purchase.

<SNIP>

 

[Robert Aldwinckle]

nik wrote:
http://www.microsoft.com/communitie...eral&mid=4fdcbdc0-f4ba-4cd3-b55e-fc8b312d4800

The most useful parts of a drwtsn32.log snapdump are the FAULT -> line
and the related Stack Back Trace for the crashing thread.


---

 

[nik]

Thanks I found it earlier, used it, then deleted all Norton Folders. Machine
running much better.

 

[nik]

I replied to this post about half an hour ago but it's not showing up. I
didn't save it in word or notepad as I usually do (duh), should I rewrite it?

[crosspost to IE General]

Did you download/run the Norton Removal Tool after uninstalling the Norton
app and before installing CA Internet Security Suite?

-The running services are by default since purchase.
-Norton products were uninstalled at start up on day of purchase.

<SNIP>

 

[nik]

Something is wrong here, I posted the following replying to PA Bear [MS MVP]
and it has appeared beneath Robert Aldwinckle.

I replied to this post about half an hour ago but it's not showing up. I
didn't save it in word or notepad as I usually do (duh), should I rewrite it?

[crosspost to IE General]

Did you download/run the Norton Removal Tool after uninstalling the Norton
app and before installing CA Internet Security Suite?

-The running services are by default since purchase.
-Norton products were uninstalled at start up on day of purchase.

:
You've got way too many services running. It appears you've got
some type of Norton home products installed. Based on the list of
services I'd question how much memory loading your computer is
having to deal with.

The IE-8 crashes are most likely due to Add-ons ( extensions of
the browser's native capabilities ). These are things like Java, Flash
,Shockwave, Toolbars.....Excepting the toolbars you want to have
the latest version of these add-ons installed for IE.

It's hard to give you a definitive place to start, but I'd use AutoRuns
to review and evaluate what Startups & Watchdogs your PC loads.
With what you have loading I'm not surprised the system is unstable.

:
I am experiencing IE8 stalls, crashes and the following Dr Watson dump
file:


Microsoft (R) DrWtsn32
Copyright (C) 1985-2001 Microsoft Corp. All rights reserved.

Application exception occurred:
App: C:\Program Files\Internet Explorer\IEXPLORE.EXE (pid=1400)
When: 9/16/2009 @ 06:30:37.375
Exception number: c0000005 (access violation)

<SNIP>

 

[PA Bear [MS MVP]]

If you want assistance from me, yes, please. Make sure that you continue
the crosspost to IE General. If you reply to this post or my previous one,
the crosspost should be automatic.

I replied to this post about half an hour ago but it's not showing up. I
didn't save it in word or notepad as I usually do (duh), should I rewrite
it?

[crosspost to IE General]

Did you download/run the Norton Removal Tool after uninstalling the
Norton
app and before installing CA Internet Security Suite?

-The running services are by default since purchase.
-Norton products were uninstalled at start up on day of purchase.

:
You've got way too many services running. It appears you've got
some type of Norton home products installed. Based on the list of
services I'd question how much memory loading your computer is
having to deal with.

The IE-8 crashes are most likely due to Add-ons ( extensions of
the browser's native capabilities ). These are things like Java, Flash
,Shockwave, Toolbars.....Excepting the toolbars you want to have
the latest version of these add-ons installed for IE.

It's hard to give you a definitive place to start, but I'd use
AutoRuns
to review and evaluate what Startups & Watchdogs your PC loads.
With what you have loading I'm not surprised the system is unstable.

:
I am experiencing IE8 stalls, crashes and the following Dr Watson dump
file:


Microsoft (R) DrWtsn32
Copyright (C) 1985-2001 Microsoft Corp. All rights reserved.

Application exception occurred:
App: C:\Program Files\Internet Explorer\IEXPLORE.EXE (pid=1400)
When: 9/16/2009 @ 06:30:37.375
Exception number: c0000005 (access violation)

<SNIP>

 

[Ken Blake, MVP]

Something is wrong here, I posted the following replying to PA Bear [MS MVP]
and it has appeared beneath Robert Aldwinckle.

This isn't a web-based forum; it's a newsgroup. The reason you're
having such problems is that you are using the awful web interface to
participate in this newsgroup--it's the slowest, clunkiest, most
error-prone method of using the newsgroups there is. Do yourself a
favor and switch to a newsreader, such as Outlook Express, which comes
with Windows XP, or Windows Mail, which comes with Vista. See
http://www.michaelstevenstech.com/outlookexpressnewreader.htm