Windows Explorer crashes when I try to view a file property

[SantistaS]

Windows Explorer works fine if I view the drives properties.
But it crashes if I try to view a file property or try to delete a file or a
folder.

I already run "sfc /scannow" and reinstalled Windows XP SP3 but the problem
remains.
Below is the information given by the system about the error as well the
processes running when the problem occurs.

Any help?
Thanks,

DC

Information given by the system about the error:
AppName: explorer.exe
AppVer: 6.0.2900.5512
ModName: kernel32.dll
ModVer: 5.1.2600.5512
Offset: 0000cffd

Processes running when the problem occurs
PROCESS EXECUTABLE
GbpSv.exe C:\PROGRA~1\GbPlugin\GbpSv.exe
ccSvcHst.exe C:\Program Files\Common Files\Symantec
Shared\ccSvcHst.exe
ccSvcHst.exe C:\Program Files\Common Files\Symantec
Shared\ccSvcHst.exe
jqs.exe C:\Program Files\Java\jre6\bin\jqs.exe
AluSchedulerSvc.exe C:\Program
Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
explorer.exe C:\WINDOWS\explorer.exe
alg.exe C:\WINDOWS\System32\alg.exe
csrss.exe C:\WINDOWS\system32\csrss.exe
lsass.exe C:\WINDOWS\system32\lsass.exe
services.exe C:\WINDOWS\system32\services.exe
smss.exe C:\WINDOWS\System32\smss.exe
spoolsv.exe C:\WINDOWS\system32\spoolsv.exe
svchost.exe C:\WINDOWS\system32\svchost.exe
svchost.exe C:\WINDOWS\system32\svchost.exe
svchost.exe C:\WINDOWS\system32\svchost.exe
svchost.exe C:\WINDOWS\system32\svchost.exe
svchost.exe C:\WINDOWS\system32\svchost.exe
svchost.exe C:\WINDOWS\System32\svchost.exe
winlogon.exe C:\WINDOWS\system32\winlogon.exe
wuauclt.exe C:\WINDOWS\system32\wuauclt.exe
avgrsx.exe E:\Security\AVG-8\avgrsx.exe
avgwdsvc.exe E:\Security\AVG-8\avgwdsvc.exe

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[PA Bear [MS MVP]]

You've got two (2) anti-virus applications installed and loading at boot?

 

[SantistaS]

Actually I have only AVG antivirus running; this option is disabled in
Norton. Could this causing of the problem?

I appreciate any help.

DC