Program install error under XP - Help please

[Bob Mattaliano]

Hi,

Trying to install some software from a CD. Using XP home ed. I get the
error text below. Any
suggestions? Have all the latest upgrades, disables antivirus software,
pop-up killers, updated video drivers.
Thanks. Bob

Application exception occurred:

App: E:\VIEWER\ENCRUN.EXE (pid=1872)

When: 23-11-03 @ 22:21:52.907

Exception number: c0000005 (access violation)



*** ERROR: Symbol file could not be found. Defaulted to export symbols for
C:\WINDOWS\system32\kernel32.dll -

function: kernel32!GetWindowsDirectoryW

77e764f5 8b4510 mov eax,[ebp+0x10]

77e764f8 85c0 test eax,eax

77e764fa 0f847956ffff je kernel32!GetDateFormatA+0x100 (77e6bb79)

77e76500 53 push ebx

77e76501 56 push esi

77e76502 57 push edi

77e76503 8b7d14 mov edi,[ebp+0x14]

77e76506 85ff test edi,edi

77e76508 7d0f jge kernel32!GetWindowsDirectoryW+0x48 (77e76519)

77e7650a 8d5001 lea edx,[eax+0x1]

FAULT ->77e7650d 8a08 mov cl,[eax] ds:0023:3f3f3f3f=??

77e7650f 40 inc eax

77e76510 84c9 test cl,cl

77e76512 75f9 jnz kernel32!GetWindowsDirectoryW+0x3c (77e7650d)

77e76514 2bc2 sub eax,edx

77e76516 8d7801 lea edi,[eax+0x1]

77e76519 8b4518 mov eax,[ebp+0x18]

77e7651c 8b30 mov esi,[eax]

77e7651e 85f6 test esi,esi

77e76520 0f8477eafeff je kernel32!ReplaceFileW+0x8a2 (77e64f9d)

77e76526 6a7f push 0x7f

 

[Malke]

Hi,

Trying to install some software from a CD. Using XP home ed. I get
the
error text below. Any
suggestions? Have all the latest upgrades, disables antivirus
software, pop-up killers, updated video drivers.
Thanks. Bob

Application exception occurred:

App: E:\VIEWER\ENCRUN.EXE (pid=1872)

When: 23-11-03 @ 22:21:52.907

Exception number: c0000005 (access violation)

(snippage)

What program? What does their tech support and/or website documentation
say?

Malke