Windows XP MSN Problem

[gettingfrustrated]

going crazy

hello people i need some help badly i have spent all day trying to solve a problem with my pc i am new to this site so sorry if this is not the right place to put this but please help me its a msn problem every time i try open msn i get the following

::msgmsgr.exe - Application error the exception unknown software exception (0xc000000d) occured in the application at location 0x7813fae2
click ok to terminate click on cancel to debug the program::

.... but clicking either nothing happens and i have downloaded and re-installed over and over, un-installed/re-installed over and over folowed the norton AV steps and still nothing PLEASE HELP im losing my mind lol

oh and i noticed everybody saying happy birthday so .. HAPPY BIRTHDAY WHOEVER`S B`DAY IT IS

 

[Ian]

I've split this post from the thread you posted in, as it's important to create a new thread for each topic

Can you please provide some system details (like your operating system : Windows XP?) and what you mean by the "norton AV steps"?

 

[muckshifter]

ouch ...

I suspect you have a Worm (a very nastie Virus) I could be wrong, but Norton ain't gonna help here.


You can start by downloading, if this Worm will let you, the following ...

http://www.trendmicro.com/ftp/products/tsc/sysclean.com

How to use & what to do ...
http://www.trendmicro.com/ftp/products/tsc/readme.txt

and download ...
http://www.trendsecure.com/portal/en-US/threat_analytics/HiJackThis.exe

You MUST disable system restore for your OS before proceeding ...
http://www.trendmicro.com/vinfo/secadvisories/default6.asp?VNAME=Disabling/Enabling+System+Restore

Also, try using this online scanner ...
http://www.trendsecure.com/portal/en-US/free_security_tools/housecall_free_scan.php

The best solution may be to wipe your HD & re-install the OS.


Welcome to the forums.