Windows XP MSN Problem


Joined
Jul 12, 2007
Messages
1
Reaction score
0
going crazy

hello people i need some help badly i have spent all day trying to solve a problem with my pc i am new to this site so sorry if this is not the right place to put this but please help me its a msn problem every time i try open msn i get the following

::msgmsgr.exe - Application error the exception unknown software exception (0xc000000d) occured in the application at location 0x7813fae2
click ok to terminate click on cancel to debug the program::

.... but clicking either nothing happens and i have downloaded and re-installed over and over, un-installed/re-installed over and over folowed the norton AV steps and still nothing PLEASE HELP im losing my mind lol

oh and i noticed everybody saying happy birthday so .. HAPPY BIRTHDAY WHOEVER`S B`DAY IT IS
 
Ad

Advertisements

Ian

Administrator
Joined
Feb 23, 2002
Messages
19,239
Reaction score
1,119
I've split this post from the thread you posted in, as it's important to create a new thread for each topic :)

Can you please provide some system details (like your operating system : Windows XP?) and what you mean by the "norton AV steps"?
 
Ad

Advertisements

muckshifter

I'm not weird, I'm a limited edition.
Moderator
Joined
Mar 5, 2002
Messages
25,522
Reaction score
1,043
ouch ...

I suspect you have a Worm (a very nastie Virus) I could be wrong, but Norton ain't gonna help here.


You can start by downloading, if this Worm will let you, the following ...

http://www.trendmicro.com/ftp/products/tsc/sysclean.com

How to use & what to do ...
http://www.trendmicro.com/ftp/products/tsc/readme.txt

and download ...
http://www.trendsecure.com/portal/en-US/threat_analytics/HiJackThis.exe

You MUST disable system restore for your OS before proceeding ...
http://www.trendmicro.com/vinfo/secadvisories/default6.asp?VNAME=Disabling/Enabling+System+Restore

Also, try using this online scanner ...
http://www.trendsecure.com/portal/en-US/free_security_tools/housecall_free_scan.php

The best solution may be to wipe your HD & re-install the OS.


Welcome to the forums. ;)


 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Similar Threads

Windows XP MSN Problem 11
Windows XP MSN connection Problems 5
Windows XP MSN Unreliable? 19
Windows XP msn 7.5.0311 4
Windows XP MSN's out 16
Windows XP Sick of MSN? 2
Windows XP msn messenger 8
Windows XP MSN Messenger 3

Top