MSI cleanup tool for MSI 2.0


P

Paul

I am looking for an MSI cleanup tool for Windows 2000
Professional, Service Pack 4, with MSI 2.0 currently
installed.

I previously removed Norton AntiVirus Corporate Edition
manually and now get an error message when I try to
install a new Norton Internet Security 2004 Professional
package. Norton's website support says to use the
Microsoft MSI cleanup tool, but I cannot find a version
for cleaning up MSI 2.0 or greater.

Thanks for any help!
 
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L

Luke Surace

Try seraching google. There are a few different cleanup utilities available.
Is your actual install failing because the service is broken, or are there
things left behind from the old norton install?
 
C

Carolyn Napier [MSFT]

The only problem with MSICU.EXE (and MSICUU.EXE) is that it doesn't support
machines with Windows Installer version 2.0. The utility is just a GUI wrapper
around MSIZAP.EXE. Most of what you can accomplish using MSICU/MSICUU you should
be able to do with MSIZAP.

All you need to do is obtain the latest version of MSIZAP.EXE (minimum version
of 2.0.2600.0). This tool is found in the Windows Installer SDK at <
http://www.microsoft.com/msdownload/platformsdk/sdkupdate/ >. Instructions on
how to use the tool can be found in the Windows Installer MSDN documentation at
<
http://msdn.microsoft.com/library/default.asp?url=/library/en-us/msi/setup/msizap_exe.asp

Additionally, if you have Windows XP, MSIZAP.EXE is included as a utility in the
support tools installation package with some additional documentation included
in suptools.chm (will be found in the %windir%\help folder after installing the
package).

Hope this helps,
- Carolyn Napier
Microsoft Windows Installer Team

--
This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send email directly to this alias. This alias is for newsgroup
purposes only.
MSI FAQ:
<http://www.microsoft.com/windows2000/community/centers/management/msi_faq.mspx>
 
J

jce

Hi Anonymous at microsoft,

MSI are not all support by venders, how are we suppose to
get help with this is a software issue on W2K. I used
Google and could not find the file.
 
J

jce

Hi Anonymous at microsoft,

MSI are not all support by venders, how are we suppose to
get help with this is a software issue on W2K. I used
Google and could not find the file.
 
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J

jce

Hi Carolyn,

I read your message on the Community Newsgroups for
microsoft.com. I have the full admin rights at you
stated. I get the error 1926 c:\config.msi error 5 for
the Palm V4.1. I did the following stated below and
attached images showing my problem.

I did idriver.exe /regserver
I reinstall isscript.msi from vender (Palm V4.1)
I get a problem on the msiexec.exe file too.

I am using W2K Pro SP3, IE 6.0.2800 128bit SP1. I can
uninstall and install programs. In the add/remove program
the program has a yellow folder as an icon. All other
programs that do not have a yellow folder can be install
and uninstall. The program works fine and I can sync
using my PDA. I just can't install or uninstall the
program.

JC
 
C

Carolyn Napier [MSFT]

If you have Windows Installer (MSI) version 2.0, then use msizap.exe version
2.0.2600 or greater as the cleanup. The cleanup utility (msicu.exe or
msicuu.exe) does not support Windows Installer version 2.0. The only major
difference between the two is that msicuu.exe provides a graphical interface.
Underneath it uses msizap.exe.

All you need to do is obtain the latest version of MSIZAP.EXE (minimum version
of 2.0.2600.0). This tool is found in the Windows Installer SDK at <
http://www.microsoft.com/msdownload/platformsdk/sdkupdate/ >. Instructions on
how to use the tool can be found in the Windows Installer MSDN documentation at
<
http://msdn.microsoft.com/library/default.asp?url=/library/en-us/msi/setup/msizap_exe.asp

Additionally, if you have Windows XP, MSIZAP.EXE is included as a utility in the
support tools installation package with some additional documentation included
in suptools.chm (will be found in the %windir%\help folder after installing the
package).

Note that MSIZAP.EXE is a last-resort utility and if used incorrectly can affect
other applications on the machine.

Hope this helps,
- Carolyn Napier
Microsoft Windows Installer Team

--
This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send email directly to this alias. This alias is for newsgroup
purposes only.
MSI FAQ:
<http://www.microsoft.com/windows2000/community/centers/management/msi_faq.mspx>
 
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C

Carolyn Napier [MSFT]

If the error you received is in fact 1926 for c:\config.msi, then the first
thing to check is the ACLs on your C drive. Use the cacls.exe utility to verify
the ACLs (cacls c:\). NT AUTHORITY\System must have full-control.

--
This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send email directly to this alias. This alias is for newsgroup
purposes only.
MSI FAQ:
<http://www.microsoft.com/windows2000/community/centers/management/msi_faq.mspx>
 

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