MS Excel showing wrong user locking file

[Guest]

Occassionally, I will receive trouble tickets from the helpdesk that my user
ID is locking an excel file, but I don't have that XLS file opened. The user
can only open it in READ-ONLY mode. These files are new to me and there are
no reasons for me to open them in the first place.
This is happening in a terminal server-Citrix environment. I installed
office on that server. I would like to know where it's picking up my name. I
went thru all menus using a test account and can't find my username anywhere.

Please help. Thanks Stephan

 

[Ronald Dodge]

Have the server that controls the file locking been rebooted since you did
the installation? I have found at times when a server has been running over
a period of time (especially if it's hit against extensively such as our
main file server that is not only hit by internal users, but other users all
across the nation), it can seem to lose track of the files that it has
placed locks on and even when such files are closed, the locks don't remove
like it should.

With files that gets opened, all it takes is for the server to pick up who
accessed those files by way of username and then places locks until those
files are closed, which generally works fine, but as stated above, it can
faulter over time. For Office documents, it also includes the username
that's included in the Options dialog box under the General tab, so there's
really 2 usernames in that case, your network username that the server uses
to lock the file with and the username as found in the Office general
settings.

If it's not a server issue, then you need to check to see what it shows as
the username in the Tools>Options>General setting for the Username.

--

Sincerely,

Ronald R. Dodge, Jr.
Master MOUS 2000

 

[Guest]

You're right, the general tab had the wrong informaiton.

I figured it out happened… Actually quite simple once you know… After the
install of office, I must have opened excel which filled in the user name
field under Tools>Options>General.

When I was done configuring de default profile the way I liked it, I copied
my profile to the “Default User†profile. Since there was something in “user
name†the user was never prompted to file it in and gave my name instead. I
cleared it and copied the “clean†profile one more time to the default user
profile. It worked with my test user. I will keep an eye on it for a few days.

Thanks Stephan