MS antispyware 2009 won't let a user log on Windows, Logging on ca

[leoliver]

I have a friend with Windows Home Edition SP3 , on his Sony computer. He is
infected by MS antispyware 2009 , and a pop up window appeared telling him he
had to restart his computer ,because he had just installed new hard- ware and
the software with the new hard ware wouldn't work right unless the computer
was rebooted. But he never had installed new hard ware , but he went ahead
and restarted because he thought a restart my remove the MS antispyware 2009
pop ups.
But after restarting he was unable to log on his user settings. After
Windows rebooted , his log on screen appeared and when he clicked on his "Log
On Icon" his desktop wall paper would appear but no desktop icons. But then
the log on process stopped and Windows starting logging him off. And no
matter how many times he restarted, and tried to log on , the result was the
same , logging on went immediately to log off.
I tried to go to the boot menu , by holding down F8 during the restart
process , but the boot menu screen would appear for just a second and the
restart process continued to boot into Windows. He had a Norton Anti-virus CD
, which I inserted and restarted and his system read the Norton disc. After
booting to the Norton CD , I ran a scan which only scanned the MBR and it
said that the MBR was clean. And I couldn't see how to boot to Safe mode on
his system . I tried holding down either F11 or F12 , but in neither case did
the option to boot to Safe Mode appear.
Or what options do I have since MS antispyware 2009 prevents anyone from
logging on the computer?
Feedback will be appreciated !
Thanks.

 

[nass]

I have a friend with Windows Home Edition SP3 , on his Sony computer. He is
infected by MS antispyware 2009 , and a pop up window appeared telling him he
had to restart his computer ,because he had just installed new hard- ware and
the software with the new hard ware wouldn't work right unless the computer
was rebooted. But he never had installed new hard ware , but he went ahead
and restarted because he thought a restart my remove the MS antispyware 2009
pop ups.
But after restarting he was unable to log on his user settings. After
Windows rebooted , his log on screen appeared and when he clicked on his "Log
On Icon" his desktop wall paper would appear but no desktop icons. But then
the log on process stopped and Windows starting logging him off. And no
matter how many times he restarted, and tried to log on , the result was the
same , logging on went immediately to log off.
I tried to go to the boot menu , by holding down F8 during the restart
process , but the boot menu screen would appear for just a second and the
restart process continued to boot into Windows. He had a Norton Anti-virus CD
, which I inserted and restarted and his system read the Norton disc. After
booting to the Norton CD , I ran a scan which only scanned the MBR and it
said that the MBR was clean. And I couldn't see how to boot to Safe mode on
his system . I tried holding down either F11 or F12 , but in neither case did
the option to boot to Safe Mode appear.
Or what options do I have since MS antispyware 2009 prevents anyone from
logging on the computer?
Feedback will be appreciated !
Thanks.

Hi Larry,
Did you or He tried to Restore the System to an earlier date?
The MS Antispyware 2009 is a Zlob infection and can be removed from
Add/Remove programs using Safe Mode.
When you say, you can't get into safe mode, did you tried to Press F8 Key?
Malwarebytes© Corporation - Anti-Malware
http://www.malwarebytes.org/mbam/program/mbam-setup.exe

Dr.Web LiveCD (burn the iso on a CD then reboot, please read instructions):
http://www.freedrweb.com/livecd

http://www.spywareremove.com/removeMSAntiSpyware2009.html
How to remove MS Antispyware 2009 (Uninstall Instructions)
http://www.bleepingcomputer.com/malware-removal/remove-ms-antispyware-2009
HTH,
nass