Log on problem

[Guest]

I have a remote user who cannot log on to his laptop. I'd had him try to log
on as the administrator of the local computer as well as the Domain and he
still could not log in. I will paraphrase the error it is as follows. You can
not log into the domain because it is unavailable and on the local log in
User account is uanavailable. Does anyone have any suggestions as to why this
happening.

Thanks

Jim W

 

[Steven L Umbach]

He should be able to logon to a local user account if he knows the name and
password for an account. It is possible that the built in administrator
account is disabled but offhand I don't know if that is the error message
that would be expected if that is the case. Have him try booting into Safe
Mode to logon as the built in administrator account as that will work even
if it is disabled and it then can be enabled in either the account
properties for administrator or by enabling the security option for
accounts: administrator account status in Local Security Policy - local
policies/security options if that is set to disabled assuming it is not
enforced by a domain level policy. If that fails there is a free password
reset disk that can be downloaded from the internet that can identify local
accounts, reset their password, enable a disabled account, and I believe
enable a locked out account. --- Steve

http://www.petri.co.il/forgot_administrator_password.htm#1
http://www.petri.co.il/forgot_administrator_password.htm

 

[karl levinson, mvp]

I have a remote user who cannot log on to his laptop. I'd had him try to
log
on as the administrator of the local computer as well as the Domain and he
still could not log in. I will paraphrase the error it is as follows. You
can
not log into the domain because it is unavailable and on the local log in
User account is uanavailable. Does anyone have any suggestions as to why
this
happening.

That error message sounds like perhaps the laptop is set to not cache any of
the past logins locally, or his login is not one of the last x logins in the
cache for some reason.

But you shouldn't have this problem when logging in as local admin. What
was the error message when logging in as the local administrator account on
that system? Was it really the same error as above? With Windows XP I
believe you must boot to Safe Mode to log in as the local administrator, was
that done?

What does a Google search show about that error message? I would do a
search, but you can't search on paraphrasing. The exact error would be
helpful for doing a google search.