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How do I obtain the "HotFix" from Microsoft defined in
the following article:
"Microsoft Knowledge Base Article - 826377"
Text of Article:
Digital video camera is not detected correctly
View products that this article applies to.
SYMPTOMS
When you connect your digital video (DV) camera to your
Microsoft Windows XP-based computer by using an Institute
of Electrical and Electronics Engineering (IEEE) 1394
cable, you may experience one or more of the following
symptoms:
The digital video camera is not detected correctly.
Even if the digital video camera is detected correctly
and the digital video driver is loaded correctly, you
cannot use the Replay and the Stop functions in a digital
video program such as Microsoft Windows Movie Maker.
When you try to use Windows Movie Maker with the digital
video camera, Windows Movie Maker stops responding
(hangs).
This problem is known to occur with early Sharp digital
video cameras, such as the Sharp Digital Viewcam VL-FD1
camcorder.
RESOLUTION
A supported hotfix is now available from Microsoft, but
it is only intended to correct the problem that is
described in this article. Only apply it to systems that
are experiencing this specific problem. This hotfix may
receive additional testing. Therefore, if you are not
severely affected by this problem, Microsoft recommends
that you wait for the next Windows XP service pack that
contains this hotfix.
To resolve this problem immediately, contact Microsoft
Product Support Services to obtain the hotfix. For a
complete list of Microsoft Product Support Services phone
numbers and information about support costs, visit the
following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;
[LN];CNTACTMS
Note In special cases, charges that are ordinarily
incurred for support calls may be canceled if a Microsoft
Support Professional determines that a specific update
will resolve your problem. The usual support costs will
apply to additional support questions and issues that do
not qualify for the specific update in question. The
English version of this hotfix has the file attributes
(or later) that are listed in the following table. The
dates and times for these files are listed in coordinated
universal time (UTC). When you view the file information,
it is converted to local time. To find the difference
between UTC and local time, use the Time Zone tab in the
Date and Time tool in Control Panel. Date
Time Version Size File name
-------------------------------------------------------
---
18-Sep-2003 19:10 5.1.2600.1274 50,944
1394bus.sys
STATUS
Microsoft has confirmed that this is a problem in the
Microsoft products that are listed in the "Applies to"
section of this article.
MORE INFORMATION
The third-party products that this article discusses are
manufactured by companies that are independent of
Microsoft. Microsoft makes no warranty, implied or
otherwise, regarding the performance or reliability of
these products. For additional information, click the
following article number to view the article in the
Microsoft Knowledge Base:
824684 Description of the Standard Terminology That Is
Used to Describe Microsoft Software Updates
the following article:
"Microsoft Knowledge Base Article - 826377"
Text of Article:
Digital video camera is not detected correctly
View products that this article applies to.
SYMPTOMS
When you connect your digital video (DV) camera to your
Microsoft Windows XP-based computer by using an Institute
of Electrical and Electronics Engineering (IEEE) 1394
cable, you may experience one or more of the following
symptoms:
The digital video camera is not detected correctly.
Even if the digital video camera is detected correctly
and the digital video driver is loaded correctly, you
cannot use the Replay and the Stop functions in a digital
video program such as Microsoft Windows Movie Maker.
When you try to use Windows Movie Maker with the digital
video camera, Windows Movie Maker stops responding
(hangs).
This problem is known to occur with early Sharp digital
video cameras, such as the Sharp Digital Viewcam VL-FD1
camcorder.
RESOLUTION
A supported hotfix is now available from Microsoft, but
it is only intended to correct the problem that is
described in this article. Only apply it to systems that
are experiencing this specific problem. This hotfix may
receive additional testing. Therefore, if you are not
severely affected by this problem, Microsoft recommends
that you wait for the next Windows XP service pack that
contains this hotfix.
To resolve this problem immediately, contact Microsoft
Product Support Services to obtain the hotfix. For a
complete list of Microsoft Product Support Services phone
numbers and information about support costs, visit the
following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;
[LN];CNTACTMS
Note In special cases, charges that are ordinarily
incurred for support calls may be canceled if a Microsoft
Support Professional determines that a specific update
will resolve your problem. The usual support costs will
apply to additional support questions and issues that do
not qualify for the specific update in question. The
English version of this hotfix has the file attributes
(or later) that are listed in the following table. The
dates and times for these files are listed in coordinated
universal time (UTC). When you view the file information,
it is converted to local time. To find the difference
between UTC and local time, use the Time Zone tab in the
Date and Time tool in Control Panel. Date
Time Version Size File name
-------------------------------------------------------
---
18-Sep-2003 19:10 5.1.2600.1274 50,944
1394bus.sys
STATUS
Microsoft has confirmed that this is a problem in the
Microsoft products that are listed in the "Applies to"
section of this article.
MORE INFORMATION
The third-party products that this article discusses are
manufactured by companies that are independent of
Microsoft. Microsoft makes no warranty, implied or
otherwise, regarding the performance or reliability of
these products. For additional information, click the
following article number to view the article in the
Microsoft Knowledge Base:
824684 Description of the Standard Terminology That Is
Used to Describe Microsoft Software Updates