move the elevator box and you receive new e-nail!

[Guest]

Hello:

A user of mine can only receive new e-mail, if he does something like click
on his Sent Items folder or move the elevator box on the right-hand side of
his window.

Strange, huh?

Obviously, there's somethng weird going on just on his workstation as
everyone else on the network is getting e-mail just fine.

Any clues?

Thanks!

childofthe1980s

 

[Lanwench [MVP - Exchange]]

Hello:

A user of mine can only receive new e-mail, if he does something like
click on his Sent Items folder or move the elevator box on the
right-hand side of his window.

Strange, huh?

Obviously, there's somethng weird going on just on his workstation as
everyone else on the network is getting e-mail just fine.

Any clues?

Thanks!

childofthe1980s

I don't know what an elevator box is, but you probably aren't supposed to
use it in case of fire.
That said - what client OS version & SP level? Software firewall enabled or
in use?

 

[Jeff Stephenson [MSFT]]

The problem you're having is that the information (called "UDP packets")
that Exchange is sending to notify Outlook of changes to your mailbox is
being blocked by something - probably the Windows Internet Connection
Firewall. You can set the registry values in
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q305572 (Outlook
2002) or http://support.microsoft.com/default.aspx?scid=kb;en-us;Q304849
(Outlook 2000) to cause Outlook to poll Exchange rather than waiting for
notifications.