Mouse pointer movement causes HELP window to open

[jolio]

Hi all

If anyone out there can help me with this one, I'll be extreeeeeeeeemly
greatful!

My HP compaq laptop motherboard was recently replaced due to a failed
bios flash - and since then my previous problem was sorted out, but I
have a new one now!

I am running Win XP SP2, use Nod32 and MS AntiSpyware, firewall active,
the works, so I am pretty sure that I don't have a virus or spyware
lurking around. The HELP window of the application I'm working in at
the time keeps on opening by itself at random when I move the
mousepointer (using ps2 mouse or touchpad) - can you imagine this!

I am pulling my hair out, and it is not doing wonders for my otherwise
very decent vocabulary .

I have been advised by MS Support to follow a process of elimination
using MSCONFIG - deselecting processes, startup programs, etc - but
seeing that it sometimes takes a while before the problem starts, and
with varied interval, this will take me absolutely forever - and I have
far too much work to spend 2 days trying to find this problem.

Anyone out there who has had the same problem, or something similar?

Oh yes - this has happened in MS Outlook, HTML-Kit, Internet Explorer,
Image Viewer, even when I'm moving the pointer around on my desktop
(then the Help and Support Centre windows opens).

I am desperate!!
Thanx
Jolio

 

[Guest]

YES! at last someone with the same problem! I have tried re-building the
laptop with fresh xp but it still does it! Ill be using a programme and then
the help and support centre will open or the help dialouge box will open
asking me if i want advice on how to use the programme. Then the mouse
pointer will go berzerk! Anyone know what we can do? I have even tried
turning off help and support but then i get a dialouge box saying it tried to
open help but couldnt because its switched off. For the moment i have deleted
all the help files and that seems to work but i can still tell when it tries
to open because the mouse stops and the egg timer comes on. Very annoying

Andy

 

[jolio]

Hi Andy
Maybe you and I should start a 'support group' for people who have all
gone wacko due to Help screens popping up all the time.
Lets hope someone out there can help us, hey! Coz I am about to feed
my mouse to the cat!
J

 

[Guest]

A problem shared is a problem halved! Keep me informed mate if you dont mind
cos im not on here often
(e-mail address removed)
Cant wait for the answer either. Ive tried everything. I think it is HP
related.
Andy