More errors with installing programs!

[Sam]

I got several errors when trying to install Norton
AntiVirus 2003.

Here are the following errors:

Error 1606. Could not access network
location ":ocuments and Settings\All Users\Desktop".

I looked this one up on the microsoft knowledge base and
it brought up a similar error
http://support.microsoft.com/default.aspx?scid=kb;en-
us;315352&Product=winxp

but when I tried to access the registry via regedit it
came up with another error message:

Memory access violation in module kernel32 at
4375:86952838

How do I fix these? It might be a virus from a bogus
email from microsoft. (Read about the email in the
Windows XP Security Administration newsgroup.)

-Sam

 

[Mary Sauer]

Norton has some help
http://tinyurl.com/lph4

 

[Guest]

Thanks but I can't fix it because when I type the regedit
command this error pops up:

Memory access violation in module kernel32 at
4375:86952838