virus/worm

[jim]

think i have infected my machine by opening an e mail
which i thought was about updates from microsoft. i had
recently been installing updates. now when i log on an
error box comes up saying "memory access violation in
module kernel32 at 6515:73686835 and when i try to go
into my antivirus prog. iget the same message but
4387:87738462.
I haven't a clue what to do can anyone help

many thanks jim

 

[Rick \Nutcase\ Rogers]

Hi Jim,

Yes, you have a virus: Swen worm, see:

https://www.europe.f-secure.com/v-descs/swen.shtml
http://us.mcafee.com/virusInfo/default.asp?id=helpCenter&hcName=swen
http://www.viruslist.com/eng/viruslist.html?id=88029

Clue: Microsoft does not distribute updates or patches via e-mail. You
likely recently received and installed one of these faked support emails.

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
Windows isn't rocket science! That's my other hobby!

Associate Expert - WinXP - Expert Zone