modem will not swtch of

[christine]

hi
this past week my usrobotics modem suddenly gives me the
message that it has 'encountered a problem and is
shutting down'.
it shuts down but does not disconnect and the only way I
can
reconnect to the net is by restarting my machine. The
only new program
I have installed was a critcal windows update last week.
I have tried system restore to no avail.
tese are details from computer manager
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 75 73 72 ure usr
0018: 6d 6c 6e 6b 61 2e 65 78 mlnka.ex
0020: 65 20 34 2e 31 31 2e 32 e 4.11.2
0028: 31 2e 30 20 69 6e 20 75 1.0 in u
0030: 73 72 76 34 32 61 2e 64 srv42a.d
0038: 6c 6c 20 34 2e 31 31 2e ll 4.11.
0040: 32 31 2e 30 20 61 74 20 21.0 at
0048: 6f 66 66 73 65 74 20 30 offset 0
0050: 30 30 30 38 39 31 63 0d 000891c.
0058: 0a
ayone have any advice for me. Should I try to reinstall
xp?

 

[Rich Barry]

Go to USRobotics site and see if you can get a updated driver. Also,
disconnect the Modem from the Computer after
Shutting down. Restart without the modem and let Windows fully boot then
shutdown. Reconnect the Modem and
Restart. See what happens. http://www.usr.com/support/s-main-menu.asp

 

[christine]

thanks Rich I will go onto the usrobotics site. when the
modem was installed it said xp had the driver. I cannot
switch off my modem as it is internal unless I am stupid
and there is something I can do to switch it off!

christine