Modem problem

[Guest]

Hi,
I have a Dll 4600C running XP Pro V2, with a SoftV92 data fax modem, the
problem I have is keeping the WinFax Pro 10.03 in touch witht he modem. I
keep getting an error message that another program may be using themodem and
to close the application. The probelm is I can't find any other program using
the fax modem. I'm on a cable internet, I've disaable thed fax program in XP.
Can you help me diagnose what is going on? I need to recieve about 75 faxes
daily, and the paperwork has become a nightmare for filing.
Thakns in advance for any help!

 

[Carey Frisch [MVP]]

56K Modem Troubleshooting Guide
http://www.56k.com/trouble/

Beware Soft Modems
http://www.56k.com/reports/winmodem.shtml

Resources for troubleshooting modem problems in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308022

Consider installing a Hardware-based modem
http://www.newegg.com/app/ViewProductDesc.asp?description=25-104-131&depa=0

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect Your PC!
http://www.microsoft.com/athome/security/protect/default.aspx

---------------------------------------------------------------------------------------------

:

| Hi,
| I have a Dll 4600C running XP Pro V2, with a SoftV92 data fax modem, the
| problem I have is keeping the WinFax Pro 10.03 in touch witht he modem. I
| keep getting an error message that another program may be using themodem and
| to close the application. The probelm is I can't find any other program using
| the fax modem. I'm on a cable internet, I've disaable thed fax program in XP.
| Can you help me diagnose what is going on? I need to recieve about 75 faxes
| daily, and the paperwork has become a nightmare for filing.
| Thakns in advance for any help!

 

[Yves Leclerc]

Do you happen to have RAS (Remote Access Service???) active? This normally
controls the modem for dial-up.

 

[Jon Erlandson]

Here's a troubleshooting list
http://www.beswick.karoo.net/tech/kbase/modems/modnotresp.htm or try
installing MightyFax http://www.rkssoftware.com/mightyfax/overview.html .
WInFax seems to cause others more headaches than it's worth.

 

[namniar]

You probably have other problems as others suggest, however as Carey
suggests you had best get a hardware based modem. Symantec recommends a
hardware based modem as WinFax Pro 10.03 is unreliable with soft modems.
This also comes from personal experience with this very software. I
replaced my internal soft modem with a US Robotics Model 5686E external
controller based modem and never had a problem since. This is the Canadian
version however so the US version will likely have a different number as
well as an internal is available.

r.

 

[Guest]

Yes, I did have teh remote assitence invitations set for this computer, but
not the remote access.

 

[Guest]

Thanks, based on my computer model, I'll need a slim version as the port is
only about 3" wide, Dell has a very small case, I think I read something
about needing a Low-Profile card. I'll check out your suggestion and see if I
can replace the card.
Thanks!

 

[Yves Leclerc]

You could put an external modem, if your PC has a Com port .