Modem card does NOT install

[Robert Macy]

I transferred my modem card used in the Win98 over to the WinXP
Professional SP1 system without success

Need help here.

The modem originally came in an Evergreen System, appears to be a
Best Data Data Fax Modem
HCF 56K Modem
using Conexant chips
apparently the modem is set for COM3 and IRQ5

The CD that came with the modem has no drivers above 2000, or NT

Don't need bells and whistles, just want to connect to the internet
So I let XP load a generic driver called
Best Data Data Fax Modem
which after loading, seemed to query the modem appropriately.

The Control Panel shows the modem properly attached to Com3 and when
queried comes back with expected answers. Don't know about IRQ05
being appropriate, but must be since the query modem comes back
correctly.

When I go to Device Manager, in the Port & Com listing there are onlly
Com1, Com2, and my USB Printer, but no Com3 with modem.

As expected, if I try to use connection wizard and dial the ISP, I get
no sounds from the modem card and error 777 - no modem

I tried downloading more appropriate drivers from DriverGuide, but
neither seemed to work. The small one, HCFsetup.exe simply installed
the generic driver again and the large one
conxt.zip
after unzipping, won't run its setup.exe because some script WINNT is
missing.

Seems like this should be simple. What do I do to use this modem
card?

- Robert -

 

[Merlin]

I transferred my modem card used in the Win98 over to the WinXP
Professional SP1 system without success

Need help here.

The modem originally came in an Evergreen System, appears to be a
Best Data Data Fax Modem
HCF 56K Modem
using Conexant chips
apparently the modem is set for COM3 and IRQ5

The CD that came with the modem has no drivers above 2000, or NT

Don't need bells and whistles, just want to connect to the internet
So I let XP load a generic driver called
Best Data Data Fax Modem
which after loading, seemed to query the modem appropriately.

The Control Panel shows the modem properly attached to Com3 and when
queried comes back with expected answers. Don't know about IRQ05
being appropriate, but must be since the query modem comes back
correctly.

When I go to Device Manager, in the Port & Com listing there are onlly
Com1, Com2, and my USB Printer, but no Com3 with modem.

As expected, if I try to use connection wizard and dial the ISP, I get
no sounds from the modem card and error 777 - no modem

I tried downloading more appropriate drivers from DriverGuide, but
neither seemed to work. The small one, HCFsetup.exe simply installed
the generic driver again and the large one
conxt.zip
after unzipping, won't run its setup.exe because some script WINNT is
missing.

Seems like this should be simple. What do I do to use this modem
card?

- Robert -

That modem is made by Conexant. You can download the Windows XP drivers from
here http://www.softwarepatch.com/utilities/conexanthcf.html

 

[Robert Macy]

That modem is made by Conexant. You can download the Windows XP drivers from
herehttp://www.softwarepatch.com/utilities/conexanthcf.html- Hide quoted text -

- Show quoted text -

Thank you for the source.

It was difficult to keep WinXP from continually installing the
Best Data Data Fax Modem driver
but I did.

After installing the downloaded driver the internet exploer came up
with "unrecognized component", or such. but only did that once after
that the same error message 777
no modem, so didnt work

However, the installation changed the IRQ from 05 to 07

don't know if that's important

both drivers cause the 'query modem' to work ok so don't know what's
wrong

 

[Uncle Grumpy]

both drivers cause the 'query modem' to work ok so don't know what's
wrong

Did you ever have a working modem in that PC?

Have you tried uninstalling the modem, rebooting, disabling one or the
other com ports in the BIOS, then reinstall the modem to see what
happens?

 

[Robert Macy]

Did you ever have a working modem in that PC?

Have you tried uninstalling the modem, rebooting, disabling one or the
other com ports in the BIOS, then reinstall the modem to see what
happens?

True, never had one on this machine, but don't see why it's not
possible

The system is an old Dell
Optiplex
GX1 600Tbr+

The 56K modem card came for Win98 on an Evergreen system, which had a
CD filled with drivers for Win95, Win98, Win2K,WinMT, or such, but no
WinXP

In the Dell system I changed BIOS so that COM1 reads COM3
and turned the other one OFF

I installed the driver from the website that was mentioned earlier
which oddly changes the IRQ from 5 to 7

After installing, I tried to use the connection wizard to manually
enter my ISP data. Keep getting an
error 1717
Do not recognize interface
three times in a row,
and of course the dial up comes back with the error no modem

No matter which of the two drivers I install the modem queries
properly.

just doesn't seem to be talked to by Internet Explorer

Also, now even when I go back to the generic driver, which reads
Best Data Data Fax Modem
As I attempt to start the connection wizard, I get the error message
1717
do not recognize interface
So modem never works to dial out.

How do I get this modem to install?

Robert

 

[Bob I]

True, never had one on this machine, but don't see why it's not
possible

The system is an old Dell
Optiplex
GX1 600Tbr+

The 56K modem card came for Win98 on an Evergreen system, which had a
CD filled with drivers for Win95, Win98, Win2K,WinMT, or such, but no
WinXP

In the Dell system I changed BIOS so that COM1 reads COM3
and turned the other one OFF

I installed the driver from the website that was mentioned earlier
which oddly changes the IRQ from 5 to 7

After installing, I tried to use the connection wizard to manually
enter my ISP data. Keep getting an
error 1717
Do not recognize interface
three times in a row,
and of course the dial up comes back with the error no modem

No matter which of the two drivers I install the modem queries
properly.

just doesn't seem to be talked to by Internet Explorer

Also, now even when I go back to the generic driver, which reads
Best Data Data Fax Modem
As I attempt to start the connection wizard, I get the error message
1717
do not recognize interface
So modem never works to dial out.

How do I get this modem to install?

Robert

First remove all the drivers for the modem. Then shutdown and physically
remove the modem. Now start the PC and install the drivers. Shutdown,
install the modem, and start back up. The modem should now be identified
and install itself.

 

[Robert Macy]

First remove all the drivers for the modem. Then shutdown and physically
remove the modem. Now start the PC and install the drivers. Shutdown,
install the modem, and start back up. The modem should now be identified
and install itself.- Hide quoted text -

- Show quoted text -

Uh, no driver will install unless the modem is plugged in.

Tried using the HXFSetup.exe
it gets to some spot and doesn't highlight 'next' so can't proceed
either

I did turn COM2 OFF and that was verified in the Device Manager, only
one port COM1, which is actually COM3 as set in BIOS

or is there some procedure for installing a driver with NO device?

 

[Nightowl]

Uh, no driver will install unless the modem is plugged in.

Tried using the HXFSetup.exe
it gets to some spot and doesn't highlight 'next' so can't proceed
either

I did turn COM2 OFF and that was verified in the Device Manager, only
one port COM1, which is actually COM3 as set in BIOS

or is there some procedure for installing a driver with NO device?

Robert, you are using SP1, I think?

Make sure the Remote Access Connection Manager is running before
starting the New Connection Wizard.

Right click My Computer > Manage, choose Services and Applications, then
Services. Find Remote Access Connection Manager, right-click and choose
Properties. On the general tab, set startup type to manual, then click
Start and OK.

There's a Microsoft Knowledge Base article about it here:
http://support.microsoft.com/kb/811142
which suggests the workaround above. It says the problem was corrected
in SP2 but there is or was a hotfix available.

 

[Uncle Grumpy]

First remove all the drivers for the modem. Then shutdown and physically
remove the modem. Now start the PC and install the drivers. Shutdown,
install the modem, and start back up. The modem should now be identified
and install itself.

That should work.

If it doesn't, I'd recommend that the OP go to Best Buy, pop $30 for a
new PCI modem, and give it another try.

 

[Robert Macy]

Robert, you are using SP1, I think?

Make sure the Remote Access Connection Manager is running before
starting the New Connection Wizard.

Right click My Computer > Manage, choose Services and Applications, then
Services. Find Remote Access Connection Manager, right-click and choose
Properties. On the general tab, set startup type to manual, then click
Start and OK.

There's a Microsoft Knowledge Base article about it here:http://support.microsoft.com/kb/811142
which suggests the workaround above. It says the problem was corrected
in SP2 but there is or was a hotfix available.

Thanks! That got me past the 1717 error and now there's the 777 error
for either the built in driver or the HXF dirver.

error 777 says the modem is not working. Which seems odd, since the
qurey command yields proper responses.

I can't believe the query works and I get 777, but I don't know for
certain this modem card functions, just believe it does. Have an
identical one left in another machine that worked just before I lost
the motherboard and the two seagate drives - one was the back up for
the other, because two drives can't fail at the same time. NOT!

any ideas regarding successful query and error 777

Robert